Frequently Asked
Questions

Find Solutions to Common Issues Related to taxation - e invoice generation

FAQs

What is the purpose of the "Generate E-Way Bill within E-Invoice" option? Should I select Yes or No for this?

An E-Way Bill is a document required for the movement of goods worth more than a specified value within or between states in India. It is generated electronically and contains details of the goods being transported and an E-Invoice is an electronically generated invoice that businesses use to report sales to the GST system. It contains a unique Invoice Reference Number (IRN) generated by the Invoice Registration Portal (IRP). 
The option "Generate E-Way Bill within E-Invoice" could indicate whether you want the system to automatically generate an E-Way Bill when an E-Invoice is created. This integration can streamline the process of documenting the movement of goods associated with the invoice.

How do I deduct service charges from the product bill before generating the E-Invoice?

You can deduct the service charges while creating the bill sundry by the name of service charges and tag the account seperately for posting the service cost.
 Pls follow the below steps for service charge as bill sundry :
 Step 1: Click on Administration
 Step 2: Then Masters
 Step 3: Then Bill Sundry
 Step 4: Then Add by the service charge and select the bill sundry type as addictive and nature as others
 Step 5: Then In left bottom, Accounting in purchase then enable the affect accounting and the adjust in the purchase amount then tag the service charge account in the option account head to post and save it.

Why am i unable to see the generate e invoice option after saving the sales invoice?

If the E invoicing option is showing after saving sales voucher , you can follow the steps mentioned below:-
 Step 1: Go to Administration 
 Step 2: Click on Configuration
 Step 3: Then Select the Voucher series configuration tab
 Step 4: Click on Sales and then select Series for same
 Step 5: Select Y for Generate E invoice after saving 
 Step 6: Save the configuration
 Step 7: Go to transaction and then select sales voucher type
 Step 8: Click on Modify to open the invoice for which the E-invoice is to be generated.
 Step 9: Re save the voucher , you will get option to generate e invoice

How do I generate e invoices in bulk for multiple bills at once from BUSY?

To generate e invoices in bulk from BUSY, you need to follow these steps:
 Step 1: Go to Transaction menu and click on GST Misc. Utilities.
 Step 2: Select E invoice Management then click on Generate / Print E invoice.
 Step 3: Choose the option for geneation of e invoice such as Automatic, JSON or Plain Excel.
 Step 4: Select the voucher type and enter the date range for which bills you want to generate e invoice.
 Step 5: Click on Load List then you can select the voucher, you can select all.
 Step 6: Now, click on Generate E invoice or press F2 and e invoices will generate.

What should I do if IRN is not getting generated for an invoice?

If IRN is not getting generated in BUSY, it means E invoice generation is failed. So you can try these common trobleshooting steps:
Step 1: Check GSP configurations from GST / VAT and validate the GSP user id and password.
Step 2: In the Transport Details window all the mandatory details are entered such as place, pincode and e invoice required option is Y.
Step 3: Ensure that the HSN / SAC Codes are valid in the item masters.
Step 4: Check the UQC ( Unit Qunatity Code) is specified in the unit masters.
Step 5: GSTIN is valid of party.
These are some troubleshooting steps, furthermore depends on that error message you are getting.

What details should I check before generating the e-invoice?

First check your turnover is crossed 5crore in 2017-18 to 2022-23 financial year. If Yes then please follow below mention steps for E-invoice generation from BUSY:-
 Step 1:- Login Eway Bill Portal
 Step 2:- Registration
 Step 3:- For GSP
 Step 4:- Verify OTP 
 Step 5:- Add new GSP Id and password Select GSP Webtel Electrosoft Pvt Ltd, then enter this in BUSY GSP Configration
 Please follow below mention steps for GSP Configration for E-invoice:-
 Step 1:- Administration Tab
 Step 2:- Configration 
 Step 3:- Feature/option
 Step 4:- GST/VAT
 Step 5:- Enable E-invoice required
 Step 6:- GSP Configration enter GSP Id password which is generated from E-way bill portal

How do I view and manage previously generated e-invoices?

To view and manage previously generated e-invoices in BUSY follow below steps:
Step 1: Go to transaction menu then click on gst miscellaneous utilities option
Step 2: Then click on E-invoice management option
Step 3: Then click on generate/print E-invoice
Step 4: Then open that report and select the date range and then you will be able to check previously generated e-invoice report with their acknowledgement number and other details
Note: You can only view the previously generated e-invoice data through above mentioned steps if you have generated e-invoice directly from BUSY 
if you have generated e-invoice from portal you need to login on e-invoice portal to check the previously generated e-invoice data

Why does an error message showing"Client ID is not mapped to this user" GSP Credencial cannot be validated while trying to generate an E-Invoice?

If error message showing "Client ID is not mapped to this user" GSP Credencial cannot be validated while trying to generate an E-Invoice follow the below steps:
Solution 1:
Step :1
Check GSP credentials: Validate the GSP credentials you have provided. Make sure you have entered the correct login credentials, such as username and password, required to authenticate your GSP account. Verify the accuracy of the credentials and re-enter them if necessary.
You can validate GSP credentials from Administartion→ Configuration→ Features and option→ GST/VAT→ GST configuration
Step: 2
Check the entered value: check GSP Id mention in BUSY are same as created in E-way bill portal
Solution 2:
Re- create GSP ID on e-way bill portal

Why is the address missing when I try to generate the e-invoice? Where do I need to enter the address details?

If the address is missing when try to generate the e-invoice Follow These Steps:
 1.Go To the Company Menu Then Click on Edit company.
 2.Check all the Informations Like Company name etc.
 3.Then Go to the Administration Select Configuration Then click on Features & options.
 4.Then Click on GST/VAT Then Click Einvoice Configuration and Check Your Place & Pincode.
 5.If The Party Address Not Picking Check The Address in Account/Party Master.
 6.Check the Details in transport Window Like Station, Pin Code.
 7.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

The 'Check Possible Errors' option does not show any errors but the e-invoice still fails to generate. Why does this happen?

If the Check Possible Errors option does not show any errors, and you are still unable to generate E-invoice, follow these steps.
 Step 1. Go to Administration, select Configuration, and then click on Features & Options.
 Step 2. Click on GST/VAT, then navigate to GSP Configuration. Click on Validate If it shows an error, try validating it using a different internet connection.
 Step 3. If you encounter a password error, you can create a different password for GSP. To do this, open your Eway Bill Portal in any browser and log in to your ID.
 Step 4. Ensure that you enter the correct GSTIN in the Party/Account Master.