Frequently Asked Questions

While generating e-invoice there are some reasons mentioned below due to which your invoice gets rejected:
1: While generating E-invoice, kindly check all possible erros which BUSY provide you before generating E-invoice so that you can clear your all possbile errors, as in possible errors you have covered almost all the errors of E-invoice
2: Check your hsn code length. make sure that your hsn code lengh entered according to your turnover 
3: Make sure you are using latest release of BUSY as new changes related GST will shown in new release of BUSY
4: Check and UQC of e-invoie in item unit
5: Station & pincode should be entered in party master.
6: Validate party GSTIN

To generate E invoice in BUSY, you can follow these steps:
Step 1: Go to Transaction menu and select the voucher type of which you want to generate E Invoice.
Step 2: Click on Add and enter all the necessary details such as date, Vch no., Party, Item, etc.
Step 3: Enter other details in transport details window such as Transporter, Vehicle no., Place, Pincode, etc and save.
Step 4: After saving the voucher a window will appear of E Invoice generation, select yes on it.
Step 5: Check all the details and generate E invoice and wait for the process. After that you can print E invoice.
Further, No additional documents are required for generate E invoice.

The Transporter name is not mandatory for e-invoices in a sales invoice but Station name and Pincode is mandatory for E-Invoice. To enter the details properly then follow the steps.
 Step 1. Go to Administration menu and click on Masters option.
 Step 2. Then click on Account and now click on Modify button.
 Step 3. Then select the account in which you want to update the station and pincode.
 Step 4. After selection of account master then enter the sataion name and its pincode then click on save button to save the changes.
 Step 5. Now it will pikc automatically from the account master in E-invoice of sale and credit Note.

If you are trying to generate an e-invoice with the same document number,so you cannot do it through the BUSY software,because as per the portal guidelines, you cannot generate a duplicate e-invoice with the same document number,The reason is this restriction is that an e-invoice has already been generated and uploaded to the portal with that Document number.Therefore, if you try to generate it again, the BUSY Software will show an error.You will need to generate the e-invoice with a different document number. After doing so, it will be generated successfully.
 if you are facing still some issue,so you can conatct us on our centerlized 24*7helpline number i.e. 8282828282 or 011-40964096.

Follow below steps to resolve the error of location field is required while generating e-invoice: 
 Step 1: Go in administratio and select configuration. 
 Step 2: Then click on feature/options. 
 Step 3: Under it go in GST/VAT. 
 Step 4: Then click on E-invoice required option. 
 Step 5: Mention station and pincode. 
 Step 6: Save the configuration. 
 Step 7: Then go in relevant party master,mention station and pincode in given option. 
 Step 8: Open desired voucher and define required details. 
 Step 9: Then in transport window there's an option to mention shipping station and pincode. 
 Step 10: Mention it and proceed for generation.

GSP is a Service which is used to generate E-invoice and Eway bill directly or automatically from BUSY. Please follow below mention steps for generate e-invoice from BUSY:-
 Step 1:- Login Eway bill Portal
 Step 2:- Registration
 Step 3:- For GSP
 Step 4:- Verify OTP, create GSP ID and password by selecting GSP user Webtel Electrosoft Pvt Ltd, Or Pinnacel Finvers Advisor Pvt. Ltd
 Enter GSP details in BUSY please follow below mention steps for GSP configration in BUSY:-
 Step 1:- Administration Tab
 Step 2:- Configration
 Step 3:- Feature/option
 Step 4:- GST/VAT
 Step 5:- Enable E-invoice is required, GSP Configration enter GSP Id password which is generated from E-way bill portal.

If e-invoice is not generated in the software there could be a several reasons of it:
1. Ensure that Internet connection is available in the system
2. Make sure you have configured the gsp id such as webtel and pinnacle in the gst/vat configuration
3. Make sure input transport details and generate e-invoice after saving option is enabled from voucher series configuration
4. Make sure gsp credentials are accurate that you have specified in gst/vat configuration
5. Make sure you have selected and specify all the required fields properly in voucher such as item name,hsn code and tax etc
6. If same issue persist wait for sometime as there is possibility e-invoice portal server is under maintainance

GSP is a Service which is used to generate E-invoice and Eway bill directly or automatically from BUSY. Please follow below mention steps for generate e-invoice from BUSY:-
 Step 1:- Login Eway bill Portal
 Step 2:- Registration
 Step 3:- For GSP
 Step 4:- Verify OTP, create GSP ID and password by selecting GSP user Webtel Electrosoft Pvt Ltd, Or Pinnacel Finvers Advisor Pvt. Ltd
 Enter GSP details in BUSY please follow below mention steps for GSP configration in BUSY:-
 Step 1:- Administration Tab
 Step 2:- Configration
 Step 3:- Feature/option
 Step 4:- GST/VAT
 Step 5:- Enable E-invoice is required, GSP Configration enter GSP Id password which is generated from E-way bill portal.

To delete or re-upload e-invoice JSON files if errors occur, you need to follow the below steps:
We cannot delete or re-upload e-invoice JSON files if the invoice is generated and uploaded on the portal. For this, if you want to delete or re-upload e-invoice JSON files, first you need to cancel the invoice, then you can generate the invoice on another invoice number because on the same invoice number, the invoice can't be generated.
or if e-invoice JSON files were only created, not uploaded, and generated in the portal, then you can delete or re-upload the JSON file by deleting the old file, and you can generate another JSON file for re-upload.

If the eway bill/ einvoice process stuck in BUSY then you have to ensure below points:
Step 1:Check your internet connection: Ensure that you have a stable and reliable internet connection to download the updates
Step 2: Check if there any error showing while generating eway bill e invoice from BUSY. So you have to contact in customer support.
Step 3: Check whether eway bill einvoice portal is opening or taking time to open . As there could be eway bill einvoice server issue.
Step 4: Disable antivirus/firewall: Temporarily disable your antivirus or firewall software as they may be blocking the internet access in BUSY. Remember to enable them after the cancellation is complete.