Frequently Asked Questions

To rectify incorrect business details in the e-invoice generated,follow below steps:
 Step 1: Go in company section, it display two options, close company and edit company.
 Step 2: Select Edit company option.
 Step 3: Mention the details which you want on your E-invoice.
 Step 4: Save the configuration.
 Step 5: Then go in administration and select configuration.
 Step 6: Then click on feature/Options and select GST/VAT.
 Step 7: Mention correct GSTN details save the configuration and check.
 Step 8: Also check if there's scenerio of bill from dispatch from then address will be pick which you will mention in transport window

For generate E-invoice in BUSY you have GSP Id and password which is created from E-way bill portal.
 For generation of GSP ID and password please follow below mention steps:-
 Step 1:- Login E-way bill portal 
 Step 2:- Registration
 Step 3:- For GSP
 Step 4:- Verify OTP and create GSP ID password. same id password enter in BUSY.
 Enable E-invoice option in BUSY please follow below mention steps:-
 Step 1:- Administration Tab
 Step 2:- Configration
 Step 3:- Feature/option
 Step 4:- GST/VAT
 Step 5:- Enable E-invoice required and enter GSP id password 
 Note:- For GSP select Webtel electrosoft pvt. ltd.

If the 'Check for Possible Errors' option not detecting any issues in your invoice follow these Steps:
 1.In 'Check for Possible Errors' option Error Shows Related Your transaction Deatils i.e. HSN. Tax Category, Update pary deatils, UQC(Unit Quantity Code.), or your Address etc.
 2.If error occur in Server it Cannot detact i.e if Einvoice Not Enable for your GSTIN.
 3.If GSP Id Password Not Correct it Can not show in 'Check for Possible Errors'.
 4.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

Follow below steps to include dispatch details in the e-invoice: 
 Step 1: Open relevant voucher. 
 Step 2: In transport details window there's an option of transaction type. 
 Step 3: Select Bill from dispatch from in transaction type option. 
 Step 4: Enable dispatch deatils required option. 
 Step 4: Mention the dispatch details and save it. 
 Step 6: If you want to pick dispatch details through material center then while generating E-Invoice there's an option of pick dispatch details through material center then enable it. 
 Step 7: Then check as generate E-Invoice it will refelct correctly.

if Pincode and Shipping Address is showing incorrect while generating e invoice, you can check and follow given steps:
 Step 1:Check in party master press alt +m,open in modify mode,,pincode and Address should be correctly menitoned, if not mentioned, you have to mention it manually,then save the Party Master.
 Step 2:Check location and pincode in Billing Shipping window should be correctly mentioned, if not then you can correct it manually.
 Step 3:Check in transporter Details window location and Pincode should be correctly mentioned.
 Step 4:After checking all those things you can generate e invoice again then it will be generated successfully.

For enabling E-invoice option please follow below mention steps:-
 Step 1:- Administration Tab,
 Step 2:- Configration,
 Step 3:- Feature / option
 Step 4:- GST/VAT
 Step 5:- E-invoice required, enter GSP id password which is created from E-way bill portal 
 After enable E-invoice settings check by creating E-invoice with bill if not asking for E-invoice at the time of voucher creation. Please follow below mention steps:-
 Step 1:- Administration Tab,
 Step 2:- Configration,
 Step 3:- Voucher series configration
 Step 4:- Sales, select series and on right hand side click on voucher series configration option 
 Step 5:- Generate 'E-invoice' after saving

To cancel an E-Invoice which you have recently generated through , you may follow below steps:
 Step 1: Open relevant voucher in modify mode.
 Step 2: First you have to cancel the voucher by Press ALT+X 
 Step 3: After cancel the voucher a wndow will appear as it will ask for, Do you wan to cancel E-invoice on portal?
 Step 4: Select Y on that option.
 Step 5: Define the reason for cancellation.
 Step 6: Cancel it.
 Note: As per government rule once an IRN is cancelled, the same invoice number cannot be used again to generate another invoice.

If you are getting errors while trying to generatiion of e-invoice in BUSY, You can follow these steps: 
Step 1: Ensure you have mentioned GSP ID in GSP configuration. 
Step 2: Make sure you have enable Generate e-invoice after saving and Input transport detaisl in voucher series configuation. 
Step 3: Make sure you have entered all required details, such as the correct invoice number, customer GSTIN, and other relevant information. 
Step 4: Ensure you have mentioned UQC details for the e-invoice in the item unit master. 
Step 5: If the issue persists, contact the customer support team for further assistance.

If you are unable to generate an IRN for an e-invoice, please follow these steps:
 Step 1: Go to Administration, then Configurations, navigate to Features & Options, and finally select GST/VAT.
 Step 2: Click on GSP configurations and validate. If validation fails, check for errors or generate GSP IDs.
 Step 3: Ensure that the GSTIN number is correct and validated.
 Step 4: Voucher numbers cannot start with zero or exceed 16 characters.
 Step 5: Always make sure that the UQC (Unit Quantity Code) is specified in the unit master.
 Step 6: In the transport window, provide the location and pincode

If the distance not getting captured automatically in the BUSY software during invoice generation Follow These Steps:
 1.You Can not define Distance when generate only einvoice.
 2.Distance pick automatically in eway bill.
 3.In transport window It shows the options Shows Leave distance as'0', if there is any discrepancy in pin to pin distance calculation, Distance will be picked automatically as per E-Way Bill Portal.
 4.So when you print E-way bill distance Shows automatically.
 5.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in