Frequently Asked Questions

To check if your BUSY e-invoicing feature is configured correctly, you can verify the following:
 1. Ensure that you have a valid GSP (GST Suvidha Provider) user ID created on the GST portal.
 2. Go to the Administration section in BUSY.
 3. Navigate to GST/VAT parameters.
 4. Check if the GSP ID is correctly configured in the e-invoicing settings.
 5. Make sure that the e-invoicing feature is enabled.
 6. Save the settings and test by creating a voucher to see if the e-invoice is generated successfully.
 If you encounter any issues, you can reach out to BUSY customer support for further assistance.

To troubleshoot issues with E-Invoice generation in BUSY, you can check the following steps: 
1. Make sure you are using the latest version of the softwrae and no other pending updates are there.
2. Check the validity of your GSTIN number and ensure it is correctly entered in the software. 
3. Verify the state code mapping for your GSTIN number. 
4. Make sure you have entered the correct HSN codes for the items in your invoice. 
5. Validate all HSN codes used in the invoice. 
6. Ensure that you have a stable internet connection. 
7. Restart the software and try generating the E-Invoice again. 

To generate a E invoice in BUSY, you can follow these steps:
Step 1: Go to Transaction menu and select the voucher type of which you want to generate E Invoice.
Step 2: Click on Add and enter all the necessary details such as date, Vch no., Party, Item, etc.
Step 3: Enter other details in transport details window such as Transporter, Vehicle no., Place, Pincode, etc and save.
Step 4: After saving the voucher a window will appear of E Invoice generation, select yes on it.
Step 5: Check all the details and generate E invoice and wait for the process. After that you can print E invoice.

If facing issue while generating E-invoice Follow these step: 
 Step 1:Open BUSY. 
 Step 2: Go to Administration. 
 Step 3: Click on Configuration. 
 Step 4: Click on GST/VAT. 
 Step 5: Go to GSP Configuration. 
 Step 6: Check one by one Validate Id of webtel User Id and Pinnacle User Id and Select Automatically then save. 
 Step 7:Goto Transactions click on Sales open voucher in modify mode and check party master it should be register and check in Transport window E-invoice Reqd. yes then proceed for generate e-invoice. 
 Note:Remove error according to error showing while generation E-invoice.

The process of creating a GSP ID from the portal involves the following steps:
Step 1: Log in to the E-Way portal.
Step2: Click on the Registration Menu, then select For GSP.
Step 3: The portal will ask for OTP, so verify it.
Step 4: Click on Add, select GSP users such as Webtel Electrosoft Pvt Ltd and Pinnacle Finserv Advisors Private Limited, and create IDs with their respective passwords.
Important Note: A new GSP ID can be helpful in case the old ID does not work due to any restrictions while printing E-Way bill or E-Invoice; in such cases, it is necessary to generate new GSP IDs.

To ensure the invoice has a voucher number, you may check below configuration: 
 Step 1: Open desired voucher in modify mode. 
 Step 2: Ensure you have mentioned voucher number while generate invoice. 
 Step 3: If E-invoice has been genrated on that invoice , so you can check it through portal as well. 
 Step 4: There is no special character or blank space in voucher numbering. 
 Step 5: Voucher number must be in maximum 16 character. 
 Step 6: Voucher number should be new instead of cancelled, as portal does not allow to create E-Invoice on canceeled voucher number.

Item details getting clubbed together under one HSN code Because you have yes the option of club item details on hsn and unit. 
 If you want full discription of item then you can follow the steps. 
 Step 1. In transaction menu 
 Step 2. Go to gst miscellaneous utilities click 
 Step 3. Update item hsn/sac description click 
 Step 4. Update hsn/sac description window will appear 
 Step 5. Click on Load hsn/sac codes unit 
 Step 6. Then mention description 
 Step 7. Then the description will automatically reflect in e invoice window while generating e invoice from BUSY.

In BUSY, you can enable e invocing for a specific voucher series. To do this follow these steps:
Step 1: Go to Administration and click on Configuration.
Step 2: Select Voucher Series Configuration then select the voucher type such as Sale, Sales Return etc.
Step 3: Then, select the voucher series for which you want to enable e invoicing, then click on Voucher Configuration.
Step 4: Here, you will see options of Input Transport Details, Generate E Invoice After Saving, set Y to enable that. 
Note: In BUSY, Job work vouchers are pure inventory vouchers so there is no option to generate e invoice for them.

To enable automatic e-invoice generation in BUSY, you need to
Step 1: Configure the GSP (Goods and Services Tax Suvidha Providers) credentials.
Step 2: These credentials are required for automatic generation of e-invoices and e-way bills. 
Step 3 : You can configure the GSP credentials by logging into the GST e-way bill portal, generating a username and password for the GSP, and entering these credentials in the BUSY software. 
Step 4 : Additionally, you may need to configure credentials for other GSPs as well, if applicable. 
Step 5 : Once the GSP credentials are configured, the software will be able to generate e-invoices automatically.

To create gsp id you can follow the steps. 
 Step 1. login e way bill portal 
 Step 2. Go to registration click 
 Step 3. Gsp click 
 Step 4. Then verify otp 
 Step 5. After verification click on add new 
 Step 6. Create gsp user id for pinnacle finserv advisors private limited or webtel electrosoft private limited 
 Step 7. Then mention Suffix and password and create 
 Step 8. After creation mention gsp id and password in BUSY in gsp configuration. 
 Step 9. Then save the configuration. 
 Now you can mention it in BUSY