Frequently Asked Questions

As per Government norms, once an E invoice is generated, it cannot be edited or modified the shipping pin code neither from BUSY not from E invoice portal. Further, if the E invoice is generated with incorrect information, You can be cancelled and then generated afresh.
In BUSY, we can cancel the E invoice bill with the invoice.
Please follow the below step to cancel E invoice bill from BUSY :-
Step 1: Go to transaction 
Step 2: Click on required voucher type .
Step 3: Click on modify and open the invoice 
Step 4: Press Ctrl+X shortcut to cancel invoice with E invoice and mention the remark for same.

To resolve the issue of not being able to generate the e-invoice and e-way bill together on the same page in BUSY, you can try the following steps:
1. Make sure you have the latest version of BUSY installed.
2. Check if you have entered all the required details correctly for both the e-invoice and e-way bill.
3. Ensure that there are no special characters or invalid characters in the document number or any other fields.
4. Try saving the party master details again and make sure all the necessary information is filled in correctly.
5. If the issue persists, contact the customer support team of BUSY for further assistance.

If E-invoice portal is down and you are not able to create E-invoice from BUSY. Then wait for sometime and then check if still same issue you can generate E-invoice file as a JSON and upload on portal. Please follow below mention steps for then JSON file generation:-
 Step 1:- Create Invoice and press Yes for E-invoice generation 
 Step 2:- Select JSON instead of Automatic 
 Step 3:- Define path where the file get save
 Step 4:- Login E-way bill portal 
 Step 5:- Select E-invoice portal and upload JSON file in bulk Generation option 
 Step 6:- Your E-invoice will generate. Take print

You should mention the HSN code of item , as per your annual turnover ,According to government guidelines, Taxpayers with an AATO (Annual aggregate Turnover) of less than Rs. 5 crore will still be required to use at least a 4-digit HSN code 
 and In case of export and imports under the GST HSN should be 8 digits. 
 Further to correct the error follow below steps: 
 Step 1: Take latest baackup of data. 
 Step 2: Then go in relevant item master. 
 Step 3: Mention correct HSN code accordingly with your annual turnover. 
 Step 4: Save and proceed for generation.

If you want to generate credentials for E-invoice please follow below steps : 
Step 1: Open E-way bill portal in your browser ewaybillgst.gov.in 
Step 2: Enter E- way bill portal log in credential. 
Step 3: Then click on Registration 
Step 4: Click on For GSP 
Step 5: Enter your registered mail id and registered mobile number and then click on send OTP. 
Step 6: Enter OTP and verify same 
Step 7: Then click on Add/new and select GSP. 
Step 8: Then select GSP name Webtal Electrosoft Private Limited or Pinnacle Finserv Advisors Private Limited. Step 9: Then mention username and create a password and add.

If all configurations for enabling E-invoice generation are configured and not getting option for generation of E-invoice then these could be the reasons:
 Step 1: Go to the Administartion Menu
 Step 2: Click on Configuration 
 Step 3: Click on Voucher series cofniguration 
 Step 4: Click on voucher and select series then Click on Voucher Configuration
 Step 5: Make sure Input Transport Detail option is Enabled as Y
 Step 6: Enable Generate E-invoice after saving option as Y and save it
 Step 7: When generating an invoice in the Transport Detail window E-invoice Required option as Y then proceed for generate an E-invoice

To the enable the e-invoice in BUSY, kindly follow the step below:
Step1: Administration menu, Select the configuration. 
Step2: Go to feature and option, click on GST/VAT
Step3 : Click on e-invoice configure, enable and mention the necessary details
Step4 : Then configuration GSP ID, Login on e-way bill portal.
Step5: Find registration option and select the For GSP
Step6: Verify the OTP and Click on add/new users 
Step7: And Create Two GSP id of webtel and pinnacle 
Step8: mention both id in GSP configuration. And save the configure.
Step9: Voucher series configuration, select the Voucher type sale .
Step10: Click on voucher configuration.
Step11: Generate e-invoice after saving yes . 

Follow below steps to fix the errors related to GSTN validation during e-invoice generation in BUSY: 
 Step 1: Ensure you have specifed the correct GSTN on billing party. 
 Step 2: Go in billing party master. 
 Step 3: Then click on Validate GSTN online. 
 Step 4: Check party GSTN must be activate. 
 Step 5: Also ensure the enablement of your GSTN thorugh E-Invoice portal. 
 Step 6: Go in https://einvoice1.gst.gov.in/ 
 Step 7: Then click on registration option. 
 Step 8: Select E-Invoice enablement. 
 Step 9: Then specify your GSTIN and given captcha. 
 Step 10: Click on go.

To see ship to address you should follow below steps: 
 Step 1: Go in administration and select configuration. 
 Step 2: Then select voucher series configuration. 
 Step 3: Click on relevant voucher type and series. 
 Step 4: Then enable billing/shipping seperatly option. 
 Step 5: Save it and go in desired voucher. 
 Step 6: After select billing party , a window will appear of Billing/Shipping. 
 Step 7: Select GST report basis as per your requirement like as per party master or Billing/Shipping Details, mention the shipping address in given option. 
 Step 8: Then save and proceed for generation.

Follow below steps, to make the billing and shipping address different in BUSY:
 Step 1: Go in administration and select configuration.
 Step 2: Then click on voucher series configuration.
 Step 3: Select desired voucher type and series.
 Step 4: Select voucher configuration option.
 Step 5: Then enable seperate Billing/Shipping.
 Step 6: Save the configuration.
 Step 7: Create desired voucher and after select party billing/shipping window will appear.
 Step 8: Select GST report basis as per your requirement.
 Step 9: Mention the shipping details on that window.
 Step 10: Also mention shipping station and pincode in transport window.
 Step 11: Save the details and proceed.