Frequently Asked Questions

If you want to specify Billing and shipping details in voucher for E invoice, you need to enable Billing shipping feature by following these steps:
Step 1: Go back to Administration and click on configuration.
Step 2: Choose the Voucher Series Configuration option and select the voucher type such as Sale, Purchase etc.
Step 3: Then, select the voucher series and click on Voucher Configuration.
Step 4: Here, you will see options of Separate Billing/Shipping Details, Specify Y to enable the feature and save the configuration. 
Now your BUSY is ready to generate E Invoice with billing and shipping details.

Please specify the specific problem you are facing with billing and E-invoicing in BUSY so that we can assist you accordingly.
Further you can check the possible aspects mentioned below:
1.Make sure the Pin code and station specified in Party master and in the transport window are entered correctly during voucher entry.
2.HSN or SAC code and tax category must be configured in the Item master.
3.UQC or unit quantity code must be specified in the Unit master.
4.Ensure that the Party GSTIN is active.
5.Verify that proper internet connectivity is available.
6.E invoice site must be running properly without any technical issues.

Yes, you can generate E-invoice of multiple invoices in bulk, please follow the below steps:
Step 1: Go to Transaction menu
Step 2: Click on GST misc. utilities
Step 3: E-waybill/E-invoice management then click on generate/print e-invoice
Step 4: Select Automatic then select voucher type sale/purchase etc.
Step 5: Select data range & then load list of vouchers select vouchers then click on generate e-way bill
Step 6: Check possible error & the generate 
Make sure you specified Y for required e-way bill while adding sale voucher because only those vouchers will be shown on which you spcefied Y for e-way bill.

To integrate E-invoice Api wilth BUSY software you need to follow below steps:
Step 1: Go to E-invoice portal then create api/gsp id 
Step 2: Then open your BUSY then go to administration menu
Step 3: Then click on configuration option
Step 4: Then click on features and option button
Step 5: Then click on GST/VAT window and open it
Step 6: Then click on E-invoice required option as yes and then click on GSP configuration and specify the API or GSP id that you have created on portal
Step 7: Now your E-invoice api is successfully integrated with BUSY software

If you want to generate the e invoice for not getting selected option in the BUSY,you can follow given steps:
 Step 1:You need to go to Administration menu,
 Step 2:Click configuration,
 Step 3:Click Features and Option,
 Step 4:Click GST/VAT tab,
 Step 5:Here you can check,Transport Details in Local Sales/Purchase should be Yes in this window.
 Step 6:Then you need to go to voucher series configuration,click sales, then select series,click voucher configuration,here is a option on the top input transport Details should be Yes.
 Step 7:Go to the voucher and check, transport details window will appear.

BUSY use both GSP vendors webtel and pinnacle for e invoice & e way bill generation. If you are facing issue while generating e invoice related to GSP then you need to first validate that by following these steps:
Step 1: Open your company then go to Administration.
Step 2: Select Configuration and click on Features / Options.
Step 3: Click on GST / VAT tab and then you will see the option of GSP Configuration.
Step 4: Here, you can check your GSP id and password and also can validate them and check if is correct or not.

As per Government norms, once an E invoice is generated, it cannot be edited or modified. However, if the E invoice is generated with incorrect information, it can be cancelled and then generated afresh.
In BUSY, we can cancel the E invoice bill with the invoice.
Please follow the below step to cancel E invoice bill from BUSY :-
Step 1: Go to transaction 
Step 2: Click on required voucher type .
Step 3: Click on modify and open the invoice 
Step 4: Press Ctrl+X shortcut to cancel invoice with E invoice and mention the remark for same.

If you want to configure E-invoice then please follow the below steps:
 Step 1: Go to Administration Menu
 Step 2: Click on Configuration 
 Step 3: Click on Feature and Option 
 Step 4: Click on GST/VAT
 Step 5: Make sure to enable E-invoice Required as Y and then check in GSP configuration a Valid GSP has been mention i.e Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited
 Step 6: For validating Both GSP, click on Validate button shown in the right side of the GSP and save the configuration.

Yes there are some troubleshooting tips for common e-invoicing errors that are mentioned below: 
1. Enter valid GST number in party master and validate that 
2. Enter valid HSN and validate that 
3. Enter GSP Id and password of both Webtel and Pinnacle created from E-way bill/ E-invoice portal.
4. Enter Station and Pin code in E-invoice configuration window in GST/VAT
5. No any special characters should be mention in Voucher number other than(- and / ) 
6. Voucher number should not be start with 0
7. Unit code (UQC) should be define for E-invoice 

If you are using multiple series of invoices in BUSY, please ensure to enable the Generate E invoice option after saving in the required series in which you want to generate E invoices.
To enable option Generate E invoice option after saving, follow these steps:
Step 1: Go to administration section then click on configurtion
Step 2: Choose the voucher series configuration and select the voucher type 
Step 3: Select the voucher series and then click on the Voucher Configuration tab that appears on the right side..
Step 4: Select Y for Generate E invoice after saving