Frequently Asked
Questions

Q: Why is it not possible to generate e-invoices for business-to-consumer (B2C) transactions?

e-Invoicing does not apply to B2C transactions. For instance, if the business sells only to consumers not registered under GST by issuing a bill of supply, it need not report the bill to the GST Network for authentication. Solution: Rules and Limitations : e-Invoicing does not apply to B2C transactions. For instance, if the business sells only to consumers not registered under GST by issuing a bill of supply, it need not report the bill to the GST Network for authentication. E- Invoicing apply on only B2B , Credit Note, Debit Note ,SEz, Export Invoices.

Q: The system is not allowing me to validate GSP for e-invoices and gives validation errors. What steps should I follow to validate GSP for e-invoices?

To validate the E-invoice GSP's Credentials then follow the steps. Step 1. Go to Administration menu then click on Configuration and then click on Features & Options. Step 2. Now Click on GST/VAT button, then click on GSP configuratoin button. Step 3. And then validate by clicking on Validate button of both Webtel and Pinnacle GSP. Step 4. Now press ok button to save the changes. If you continue to encounter validation issues, you can resolve them by changing the GSP's registration password from the Eway bill portal at https://ewaybillgst.gov.in/ under GSP registration.

Q: I generated e-invoices with incorrect dates. How can I edit and regenerate the invoices to reflect the accurate date?

We cannot edit the E-invoice. If you want to change the date or other information, follow these steps: Step 1: You can cancel the E-invoice from BUSY or from the portal. In BUSY, cancel the voucher. It will prompt you to confirm the cancellation of E-invoices. Press 'Y,' define the reason, and then cancel it. Step 2: Modify the invoice details to reflect the accurate date. Step 3: Regenerate the invoices with the corrected dates, ensuring you use a new voucher number. You cannot use an already used voucher number

Q: I am not seeing my Webtel ID in BUSY anymore. How do I restore or recreate it?

To create the webtel userid and password for generating automatic e way bill and e invoice in BUSY, you need to follow these steps: Step 1: Login the E way bill portal by using your E way bill credentials Step 2: Go to Registration and click on For GSP tab Step 3: Afterward, you will receive an OTP from the E-way bill portal on your registered email ID and mobile number. Step 4: Click on Add button then select the GSP server named Webtel Electrosoft Pvt. Ltd. Step 5: Create the GSP userid and password and ok.

Q: I generated an E invoice but the invoice number looks incorrect. What does this mean?

If you have generated an e-invoice and the invoice number is not showing correctly in BUSY, it is possible that you are using special characters that are not acceptable as per GST norms. For example, in the voucher number, you can only use the / and - symbols, not others. Also, while generating an e-invoice, there is an option of "Special characters to be removed" in which ~`!@#$%^&*(){}[]\:;',?"_+=. has been mentioned. If you have mentioned other characters by default here different from these characters, that will also be excluded from your invoice number.

Q: I need help connecting to the e-invoice portal in BUSY. What is the address and credentials?

need help connecting to the e-invoice portal in BUSY then Please follow below mention steps:- 1: Login E-way bill portal 2: click on Registration 3: select For GSP 4: mentioned OTP and verify 5: then create new GSP login credentials by selecting webtel or pinnacle After creation of bill update same in Id Password in BUSY. Please follow below mention steps:- 1: Go to the Administration Tab 2: Open Configration 3: Then Feature /option 4: GST/VAT tab 5: Enabled E-invoice required, Click on GSP configration enter ID password and save it. 6: after that you can generate e-invoice from BUSY.

Q: What troubleshooting steps can you suggest for the e invoice generation failures I am facing?

If e invoice generation is failed in BUSY, you can try these troubleshooting steps: Step 1: Check GSP configurations from GST / VAT and validate the GSP user id and password. Step 2: Ensure that the webtel and pinnacle GSP IDs are mentioned correctly. Step 3: Place and Pincode are mentioned correctly in the transport details window. Step 4: The HSN / SAC code and Tax category are correct in the item master. Step 5: Make sure the internet connection is available. These are some common troubleshooting steps, further there might be more depending on the error message.

Q: Why am I unable to see transport window while generating e-invoice?what should i check?

If you are unable to see transport window while generating e-invoice you can follow giveb steps: Step 1:You need to go to Administration menu, Step 2:Click configuration, Step 3:Click Features and Option, Step 4:Click GST/VAT tab, Step 5:Here you can check,Transport Details in Local Sales/Purchase should be Yes in this window. Step 6:Then you need to go to voucher series configuration,click sales, then select series,click voucher configuration,here is a option on the top input transport Details should be Yes. Step 7:Go to the voucher and check, transport details window will appear.

Q: How do I update items with HSN code and UQC on BUSY for e-invoicing?

To update item hsn code and UQC code for e-invoice follow below mentioned steps: Step 1: Go to administration tab then click on masters option then select item then open the item from modify or list then select that item and open that Step 2: Then you can update hsn code in hsn code field Step 3: To update the UQC code for that item click on unit option in item master then press shortcut ALT+M after that unit master will be opened and you can mention uqc for e-invoice and save it

Q: What are the prerequisites for activating e-invoicing in BUSY?

The prerequisites for activating e-invoicing in BUSY are: 1. You need to have a valid GSTIN. 2. You need to register for a GSP (GST Suvidha Provider) on the e-invoice portal and create a GSP user ID and password. 3. GSP vendor should be Webtel Electrosoft Private Limited & Pinnacle Finserv Advisors Private Limited. 4. You need to specify your company address details, such as from place, PIN code, and e-invoice GSP user ID, in the e-invoice configuration window in BUSY. 5. Transport details should be enabled from the voucher series configuration.

Find Solutions to Common Issues Related to taxation - e invoice generation

Taxation (GST/VAT/TDS/TCS/RCM)

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License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

Why is it not possible to generate e-invoices for business-to-consumer (B2C) transactions?

e-Invoicing does not apply to B2C transactions. For instance, if the business sells only to consumers not registered under GST by issuing a bill of supply, it need not report the bill to the GST Network for authentication.
Solution:
Rules and Limitations : e-Invoicing does not apply to B2C transactions. For instance, if the business sells only to consumers not registered under GST by issuing a bill of supply, it need not report the bill to the GST Network for authentication. E- Invoicing apply on only B2B , Credit Note, Debit Note ,SEz, Export Invoices.

The system is not allowing me to validate GSP for e-invoices and gives validation errors. What steps should I follow to validate GSP for e-invoices?

To validate the E-invoice GSP's Credentials then follow the steps.
 Step 1. Go to Administration menu then click on Configuration and then click on Features & Options.
 Step 2. Now Click on GST/VAT button, then click on GSP configuratoin button.
 Step 3. And then validate by clicking on Validate button of both Webtel and Pinnacle GSP.
 Step 4. Now press ok button to save the changes.
 If you continue to encounter validation issues, you can resolve them by changing the GSP's registration password from the Eway bill portal at https://ewaybillgst.gov.in/ under GSP registration.

I generated e-invoices with incorrect dates. How can I edit and regenerate the invoices to reflect the accurate date?

We cannot edit the E-invoice. If you want to change the date or other information, follow these steps: 
 Step 1: You can cancel the E-invoice from BUSY or from the portal. In BUSY, cancel the voucher. It will prompt you to confirm the cancellation of E-invoices. Press 'Y,' define the reason, and then cancel it. 
 Step 2: Modify the invoice details to reflect the accurate date. 
 Step 3: Regenerate the invoices with the corrected dates, ensuring you use a new voucher number. You cannot use an already used voucher number

I am not seeing my Webtel ID in BUSY anymore. How do I restore or recreate it?

To create the webtel userid and password for generating automatic e way bill and e invoice in BUSY, you need to follow these steps:
Step 1: Login the E way bill portal by using your E way bill credentials
Step 2: Go to Registration and click on For GSP tab
Step 3: Afterward, you will receive an OTP from the E-way bill portal on your registered email ID and mobile number.
Step 4: Click on Add button then select the GSP server named Webtel Electrosoft Pvt. Ltd. 
Step 5: Create the GSP userid and password and ok.

I generated an E invoice but the invoice number looks incorrect. What does this mean?

If you have generated an e-invoice and the invoice number is not showing correctly in BUSY, it is possible that you are using special characters that are not acceptable as per GST norms. For example, in the voucher number, you can only use the / and - symbols, not others. Also, while generating an e-invoice, there is an option of "Special characters to be removed" in which ~`!@#$%^&*(){}[]\:;',?<>"_+=. has been mentioned. If you have mentioned other characters by default here different from these characters, that will also be excluded from your invoice number.

I need help connecting to the e-invoice portal in BUSY. What is the address and credentials?

need help connecting to the e-invoice portal in BUSY then Please follow below mention steps:-
1: Login E-way bill portal
2: click on Registration 
3: select For GSP
4: mentioned OTP and verify 
5: then create new GSP login credentials by selecting webtel or pinnacle 
After creation of bill update same in Id Password in BUSY. Please follow below mention steps:-
1: Go to the Administration Tab
2: Open Configration 
3: Then Feature /option
4: GST/VAT tab
5: Enabled E-invoice required, Click on GSP configration enter ID password and save it.
6: after that you can generate e-invoice from BUSY.

What troubleshooting steps can you suggest for the e invoice generation failures I am facing?

If e invoice generation is failed in BUSY, you can try these troubleshooting steps:
Step 1: Check GSP configurations from GST / VAT and validate the GSP user id and password.
Step 2: Ensure that the webtel and pinnacle GSP IDs are mentioned correctly.
Step 3: Place and Pincode are mentioned correctly in the transport details window.
Step 4: The HSN / SAC code and Tax category are correct in the item master.
Step 5: Make sure the internet connection is available.
These are some common troubleshooting steps, further there might be more depending on the error message.

Why am I unable to see transport window while generating e-invoice?what should i check?

If you are unable to see transport window while generating e-invoice you can follow giveb steps:
 Step 1:You need to go to Administration menu,
 Step 2:Click configuration,
 Step 3:Click Features and Option,
 Step 4:Click GST/VAT tab,
 Step 5:Here you can check,Transport Details in Local Sales/Purchase should be Yes in this window.
 Step 6:Then you need to go to voucher series configuration,click sales, then select series,click voucher configuration,here 
 is a option on the top input transport Details should be Yes.
 Step 7:Go to the voucher and check, transport details window will appear.

How do I update items with HSN code and UQC on BUSY for e-invoicing?

To update item hsn code and UQC code for e-invoice follow below mentioned steps:
Step 1: Go to administration tab then click on masters option then select item then open the item from modify or list then select that item and open that 
Step 2: Then you can update hsn code in hsn code field 
Step 3: To update the UQC code for that item click on unit option in item master then press shortcut ALT+M after that unit master will be opened and you can mention uqc for e-invoice and save it

What are the prerequisites for activating e-invoicing in BUSY?

The prerequisites for activating e-invoicing in BUSY are:
 1. You need to have a valid GSTIN.
 2. You need to register for a GSP (GST Suvidha Provider) on the e-invoice portal and create a GSP user ID and password.
 3. GSP vendor should be Webtel Electrosoft Private Limited & Pinnacle Finserv Advisors Private Limited.
 4. You need to specify your company address details, such as from place, PIN code, and e-invoice GSP user ID, in the e-invoice configuration window in BUSY.
 5. Transport details should be enabled from the voucher series configuration.

Frequently AskedQuestions