Frequently Asked Questions

If you are unable to generate einvoices even after updating the tax rates Follow these steps: 
 1.If it shows Other error Rectify all the errors. 
 2.Also Check Tax category & HSN Code. 
 3.Then Press Esc Button & back To Main Menu. 
 4.Then in Transaction Click on Modify & open the voucher. 
 5.Then Try To Generate It Again. 
 6. If still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & for further assistance You Can Also Mail us on Support@busy.in

If your regular invices is getting generated but not the E-invoices, you should check the setting in your BUSY 
Make sure that follow mentioned settings should be done : 
1. Go to Administration and then configuration 
2. Click on Features and options and then GST/VAT 
3. Enable E-invoice required option and configure that 
4. Create GSP ID and password from E-way bill portal 
5. In GSP configuration window enter the GSP ID and password 
6. From Voucher series configuration Enable Generate E-invoice after saving and Input Transport details
7. Save the changes

As E-invoice is a government portal and it's showing service under maintenance error while generation of E-Invoice then First you need to check that portal is working fine or not, If working fine then you can check below configurations in BUSY:
 Step 1: Change GSP ID prefrence in BUSY
 Step 2: Go in administration and select configuration.
 Step 3: Then select feature/Options.
 Step 4: Click on GST/VAT.
 Step 5: Select the option of GSP configuration and change GSP for E- If still issue persists then can contact e invoice portal helpline.

Please find below the common error appear in E invoice with solutions: 
 1. Bill to location cannot be blank. 
 You need to be ensure that station and pin code must be entered in party master and the transport window in sale invoice. 
 2. UQC can be blank. 
 UQC or unit quanity code for e invoice must be specified in unit master. 
 3. HSN code is invalid 
 HSN code mention in Item master must be valid . you can also validate the HSN in BUSY too.

If you are having trouble generating your e-way bill, It says invalid data; you need to check the below troubleshooting steps:
1. To ensure that e-way bill configuration is done in GST or VAT from the administrator, then configuration, then features or options, you have to make sure GSP configuration is done for both Webtel and Pinnacle.
2. While generating the E-way bill, you need to check all possible errors to generate the bill.
3. Make sure the HSN code is valid and check all the information in the transaction to avoid an error.

If you want to delete an e-invoice, follow these steps:
 Step 1: Go to Transactions,click on Modify, and select the invoice you want to delete.
 Step 2: Press the F8 key. This action will delete the invoice from the system.
 Note: Although the invoice is deleted, the e-invoice may still be active on the portal. To cancel the e-invoice from BUSY, cancel the voucher by pressing ALT+X after opening the voucher. When prompted, confirm that you also want to cancel the e-invoice by pressing 'Y,' and then proceed with the cancellation.

If you are facing operation time out error during e invoice generation then you can check by change the gsp server in BUSY by follow the below steps:
Step 1: Go to administration section then click on configuration and click on features and option tab.
Step 2: Choose gst vat tab then click on gsp configuration tab and change the GSP for e invoice.
Step 3: You can check by change the gsp server individually and set the running one. Further, if both the server have technical issue then you can try after sometimes.

If the message error showing while generating E invoice that bill to party location should be minimum of 3 chracters then you have to mention in address line of party master and in station and pincode field as there is a separate option for Station and Pincode in the Account Master. To include them, kindly follow these steps:
 Step 1: Go to Administration Menu and then click on Masters 
 Step 2: Select the account and adjust it accordingly.
 Step 3: In the Station and 'Pincode' fields, mention them accordingly.

To ensure all party details like name, address, GSTIN etc. are accurate in BUSY before generating e-invoice to avoid error, then please check with below steps :
Step1: Open that customer master in Modify mode through :
1. Administration
2. Masters
3. Click on Account and select Modify
Step2: Recheck party information like name and address. 
Step3: Then validate their GST number and check the name registered on the portal. If there is any mismatch you can correct it. If the customer is unregistered you can confirm their name with them or their official documents.

To find certain fields required for E-Way Bill generation, follow these step: 
 Step 1: Go to administration menu. 
 Step 2: Then click on Configuration. 
 Step 3: then click on Feature/option and then Click on GST/VAT option. 
 Setp 4: Then enable E-way bill Required. 
 Step 5: Then click on config and enter place and pincode of company and enter ok. 
 Step 6: Then Click on GSP id configuration. 
 Step 5: Then Specify GSP id of webtel username and passowrd or pennacle username and passowrd