Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e invoice generation
I selected the E-Invoice option in BUSY but it is still generating print invoices. Why is the E-Invoice option not working for me?
If E Invoice is not generating, you can check the below options:
Step 1: Go to administration the configuration and select Features/options
Step 2: Select GST/ VAT and check E invoice and gsp configuration
Step 4: Then go to voucher series configuration and select voucher type and series
Step 5: Mention yes in generate E invoce after saving.
Step 3: When generating E-waybill check possible error and correct the errors mentioned in report the generate.
Why is the einvoice showing up on the portal even after cancelling the bill what could be the reasons of it?
If e-invoice is still showing on e-invoice portal even after cancelling it there could be a several reasons of it:
1. There could be a possibility that you have cancel the voucher only from BUSY software not the e-invoice
2. You have exceed the 24 hours limit to cancel the e-invoice
3. If you have not cancelled e-invoice properly
4. If portal server is down or in under maintainance you may face this issue
I am unable to add my party's location and PIN code when generating e-invoices in BUSY. What should I do?
To add your party location and PIN code when generating e-invoices in BUSY, Follow these steps:
Step 1: Go to the Administration menu, and then click on Masters.
Step 2: Click on Account Master.
Step 3: Now you can enter the location and Pincode in the account master, and save it successfully.
Step 4: If any kind of error or restriction is shown, contact our customer support for further assistance.
I need to bulk generate many e-invoices but only few are going through. Why does this happen?
If only a few e-invoices are going through while bulk generating, it could be due to errors or missing information in the vouchers. Please check if all the vouchers have complete and accurate details,make sure you have selected the correct date for e-invoice and e-invoice required option should be yes in transporter window and also check may be the invoice is belongs to b2c so check all of this possible errors
How to make GSP id from e-invoice ? Do I need to enter it manually anywhere?
To Generate GSPs id from e-invoice, Please follow these steps:
Step 1: Login the E-invoice portal, then click on API registration.
Step 2: Then click on Create API user and select GSP ID s either Webtel Electrosoft Pvt Ltd or Pinnacle Finserv Advisors Private Limited.
Step 3: Click on GSP configuration and specify the GSP IDs and their passwords which you have created on E-invoice portal, then validate them successfully.
I need help troubleshooting problems with e-invoice generation. Who can I contact for support?
If facing issues while generating E-invoice make sure below mentined things are properly configured or not:
Step 1: Gsp id is properly configured in BUSY
Step 2: Make sure internet connectivity is good
Step 3: Make sure you have entered correct details in voucher like-gst number,hsn code,location and other details
Step 4: If still facing issues while generating E-invoice may be E-invoice portal server is down or may be it is in under maintainance
how to Fix errors unit quantity code while generating e invoice in BUSY?
To fix the error of unit quantity code you can follow the steps.
Step 1. Click on that uqc error
Step 2. Then and window will appear Click on update unit quantity code
Step 3. Now mention unit in e invoice uqc
Step 4. Save the configuration
Step 5. Now press escape to go back
Step 6. Now you can proceed to generate e invoice
Can I still use a cancelled e-invoice number for my records?
No, you cannot use a cancelled e-invoice number for your records. Once an e-invoice is cancelled, it cannot be reused or modified.
- But you can save as cancellation records of invoice you can mention it on cancelled voucher narration in BUSY
- or If you want to re-use document number/ bill number of cancelled e-invoice then you use for B2C invoice as can't generate e-invoice again on same document number.
I am unable to find the GSP configuration settings for e invoice in BUSY. Can you please guide me where it is located?
You can follow the steps for GSP configuration settings option.
Step 1. Go to administration click
Step 2. Configuration Click
Step 3. Features or options click
Step 4. Gst/vat tab click
Step 5. Yes The option e invoice required and configure it save it.
Step 6. Now you will get the option of gsp configuration.
Step 7. Now you can configure gsp configuration.
The unit of measurement (UQC) field shows an error during e-invoice generation in BUSY. What should I fill in this field?
To set the UQC in unit master, follow these steps .
Step 1. Go to Administration then click on Masters
Step 2. Then click on Unit and now click on modify.
Step 3. Then select the unit which you want to define the UQC.
Step 4. Then specify the UQC for E-way bill and E-invoice and GST E-returns separately then click on save button to save the changes.