Frequently Asked Questions

If E Invoice is not generating, you can check the below options:
Step 1: Go to administration the configuration and select Features/options
Step 2: Select GST/ VAT and check E invoice and gsp configuration 
Step 4: Then go to voucher series configuration and select voucher type and series
Step 5: Mention yes in generate E invoce after saving.
Step 3: When generating E-waybill check possible error and correct the errors mentioned in report the generate.

If e-invoice is still showing on e-invoice portal even after cancelling it there could be a several reasons of it:
1. There could be a possibility that you have cancel the voucher only from BUSY software not the e-invoice
2. You have exceed the 24 hours limit to cancel the e-invoice 
3. If you have not cancelled e-invoice properly
4. If portal server is down or in under maintainance you may face this issue

To add your party location and PIN code when generating e-invoices in BUSY, Follow these steps:
 Step 1: Go to the Administration menu, and then click on Masters.
 Step 2: Click on Account Master.
 Step 3: Now you can enter the location and Pincode in the account master, and save it successfully.
 Step 4: If any kind of error or restriction is shown, contact our customer support for further assistance.

If only a few e-invoices are going through while bulk generating, it could be due to errors or missing information in the vouchers. Please check if all the vouchers have complete and accurate details,make sure you have selected the correct date for e-invoice and e-invoice required option should be yes in transporter window and also check may be the invoice is belongs to b2c so check all of this possible errors

To Generate GSPs id from e-invoice, Please follow these steps: 
 Step 1: Login the E-invoice portal, then click on API registration.
 Step 2: Then click on Create API user and select GSP ID s either Webtel Electrosoft Pvt Ltd or Pinnacle Finserv Advisors Private Limited.
 Step 3: Click on GSP configuration and specify the GSP IDs and their passwords which you have created on E-invoice portal, then validate them successfully.

If facing issues while generating E-invoice make sure below mentined things are properly configured or not:
Step 1: Gsp id is properly configured in BUSY 
Step 2: Make sure internet connectivity is good
Step 3: Make sure you have entered correct details in voucher like-gst number,hsn code,location and other details
Step 4: If still facing issues while generating E-invoice may be E-invoice portal server is down or may be it is in under maintainance

To fix the error of unit quantity code you can follow the steps. 
 Step 1. Click on that uqc error 
 Step 2. Then and window will appear Click on update unit quantity code 
 Step 3. Now mention unit in e invoice uqc 
 Step 4. Save the configuration 
 Step 5. Now press escape to go back 
 Step 6. Now you can proceed to generate e invoice

No, you cannot use a cancelled e-invoice number for your records. Once an e-invoice is cancelled, it cannot be reused or modified. 
- But you can save as cancellation records of invoice you can mention it on cancelled voucher narration in BUSY
- or If you want to re-use document number/ bill number of cancelled e-invoice then you use for B2C invoice as can't generate e-invoice again on same document number.

You can follow the steps for GSP configuration settings option. 
 Step 1. Go to administration click 
 Step 2. Configuration Click 
 Step 3. Features or options click 
 Step 4. Gst/vat tab click 
 Step 5. Yes The option e invoice required and configure it save it. 
 Step 6. Now you will get the option of gsp configuration. 
 Step 7. Now you can configure gsp configuration.

To set the UQC in unit master, follow these steps . 
 Step 1. Go to Administration then click on Masters
 Step 2. Then click on Unit and now click on modify.
 Step 3. Then select the unit which you want to define the UQC. 
 Step 4. Then specify the UQC for E-way bill and E-invoice and GST E-returns separately then click on save button to save the changes.