Frequently Asked Questions

You should follow below steps to correct the error about address line 2 while creating the invoice: 
 Step 1: First select edit company option in Company section. 
 Step 2: Go in billing party master and define the address again in 2 lines. 
 Step 3: Save the changes and check by creating invoice. 
 For further you can contact us on 8282828282 also can share concern on support@busy.in

To prevent the issues of e invoice generation you can check these configuration. 
 1. Check all details in party master like gstin, address, Station and pincode are mentioned correctly. 
 2. Ensure e invoice configuration in gst/vat tab is correct 
 3. Make sure that the hsn code and tax category is correct mentioned. 
 4. IF you are maintaining billing shipping then check all details are correct mentioned.

To avoid getting an error of GST number during e-invoice generation, you should verify the GST number of the party in the party master and make sure it is correct and active. You can also check the GST number on the e-invoice portal and see if the details are available. If not, you can use the option to update from the common portal and then try generating the e-invoice again.

No, you cannot use a cancelled e-invoice number for your records. Once an e-invoice is cancelled, it cannot be reused or modified. 
- But you can save as cancellation records of invoice you can mention it on cancelled voucher narration in BUSY
- or If you want to re-use document number/ bill number of cancelled e-invoice then you use for B2C invoice as can't generate e-invoice again on same document number.

If you want to know vehicle number and transporter details mandatory for generating e-invoices in BUSY & Want "self" as the transport mode Follow these Steps:
 1.For Generating Einvoice Transport Details Not mandatory.
 2.If you Want To create "Self". In transport Window Click on Add new.
 3.Then in Transporter name Write Self & Save.
 4.In Transport window Only to enter Station & Pincode.
 5.For Eway bill Transport Details Mandatory.

If you are generating an e-invoice in BUSY Accounitng Software,and its showing an error related to party's station you can check these things:
 Step 1:Station should be mentioned in party's master.
 Step 2:Pincode also should mentioned in party's master.
 Step 3:Check location in Billing Shipping window,
 Step 3:In Transport Detail window location and pincode should be mentioned.
 After that you can generate an e invoice,it will be genrated successfully.

If the error shows that the 'Bill To Party Location' field is blank when you try to create an E-invoice, follow these steps. 
 Step 1. Enter the station and pincode in the Account Master. 
 Step 2. Next, verify the station and pincode in the Transport Window. 
 Step 3. Ensure that you have entered the required details in both fields and then proceed with generating the E-invoice.

To verify if E invoicing is correctly linked with the GSP server in BUSY, follow these steps:
Step 1: Go to Administration section and click on Configuration tab
Step 2: Select the Features and Options menu and Choose the GST/VAT Configuration option
Step 3: Now, click on GSP configuration tab and Validate both GSP Credentials. If the GSP credentials validate successfully then the E invoicing is correctly configure with specified gsp server.

To resolve this hsn error issue you can follow the steps. 
 Step 1. Place cusror on item and press alt + m Then item master will open 
 Step 2. Now validate the hsn 
 Step 3. If it is not validate then Mention the correct hsn 
 Step 4. After mention the correct hsn save the item master. 
 Step 5. Now try to generate e invoice.

Please specify the error which you are facing while generating e-invoice, otherwise you can follow these guidelines to generate e-invoice successfully : 
 1: Mention correct GST number n account master and it should be active.
 2: Specify the Station and pincode in Account master. 
 3: Specify the correct GSP ID's for e-invoice configuration in BUSY. 
 4: Ensure that internet should be statble and with good speed.