Frequently Asked
Questions

Q: I want to add a QR code to my sales invoices in BUSY. How can I configure this?

To add a QR code in invoice in BUSY, you can configure it by enabling the QR code option in the invoice settings. but please make sure whats it's format Standard or design. If its standard format, This can be done by going to the settings menu with the below steps: Step 1: Go to Administration then Configuration Step 2: Then select Invoice Document Printing, then Standard, then select Sales Invoice Step 3: After selecting the invoice settings, enable the QR code option and E invoice INR, Ack No., and Ack Date. Step 4: Once enabled, the QR code will automatically be generated and added to your invoices. or If its Design format, you need to change in your designed advance format, you need follow the below option: 1. To change setting in exiting advance format, you need to contact your local partner dealer of BUSY,becuase its chargeble setting in BUSY, and if local partner dealer of BUSY not able to do this, 2. Then we can in BUSY in chargeble basis.

Q: I generated an e-invoice but did not generate the e-way bill. Now the QR code is not showing up on the invoice printout. How can I fix this?

To show the QR code in the invoice printout, you need to follow the below step: First Confirm whats it's format Standard or design. If its standard format, This can be done by going to the settings menu with the below steps: Step 1: Go to Administration then Configuration Step 2: Then select Invoice Document Printing, then Standard, then select Sales Invoice Step 3: After selecting the invoice settings, enable the QR code option and E invoice INR, Ack No., and Ack Date. Step 4: Once enabled, the E invoice INR, Ack No., and Ack Date and QR code will automatically be generated and added to your invoices. or If its Design format, you need to change in your designed advance format, you need follow the below option: 1. To change setting in exiting advance format, you need to contact your local partner dealer of BUSY,becuase its chargeble setting in BUSY, and if local partner dealer of BUSY not able to do this, 2. Then we can in BUSY in chargeble basis.

Q: Why am I not able to see the e-invoice preview or print option in BUSY after generating a sale bill?

To see the e invoice preview or print option in BUSY after generating a sale bill? First Confirm whats it's format Standard or design. If its standard format, This can be done by going to the settings menu with the below steps: Step 1: Go to Administration then Configuration Step 2: Then select Invoice Document Printing, then Standard, then select Sales Invoice Step 3: After selecting the invoice settings, enable the QR code option and E invoice INR, Ack No., and Ack Date. Step 4: Once enabled, the E invoice INR, Ack No., and Ack Date and QR code will automatically be generated and added to your invoices. or If its Design format, you need to change in your designed advance format, you need follow the below option: 1. To change setting in exiting advance format, you need to contact your local partner dealer of BUSY,becuase its chargeble setting in BUSY, and if local partner dealer of BUSY not able to do this, 2. Then we can in BUSY in chargeble basis.

Q: The transport details are not populating in the e-invoice for a particular invoice. What do I need to check to fix this?

To populate the Tranport details in the e invoice for a particular sales invoice, You need to follow the next step: Step 1: Go to the Administration section in BUSY. Step 2: Within Administration, find and select Configuration. Step 3: Inside the Configuration menu, look for Voucher Series Configuration and select it. Step 4: In the Voucher Series Configuration, choose Sales Invoice as the voucher series you want to configure. Step 5: After selecting Sales Invoice, find the specific series you want to work with. Step 6: Click on Voucher Configuration for that particular series. Step 7: Inside the voucher configuration, locate the option that says Input transport details. Step 8: Set this option to 'Y' (yes) for the specific voucher series you're configuring. Step 9: Once you've specified 'Y' for Input transport details, the transport details window will appear in the e invoice for that particular invoice when you generate it. These steps should help you configure the software to include transport details in the e invoice for the chosen voucher series.

Q: How do I add IRN number in sales invoice in BUSY?

To add IRN number in sales invoice in BUSY, you need to enable IRN number option in BUSY. but please make sure whats it's format Standard or design. If its standard format, This can be done by going to the settings menu with the below steps: Step 1: Go to Administration then Configuration Step 2: Then select Invoice Document Printing, then Standard, then select Sales Invoice Step 3: After selecting the invoice settings, enable the E invoice INR, Ack No., and Ack Date and QR code option if required. Step 4: Once enabled, the IRN Number will automatically be generated and added to your Sales invoices. or If its Design format, you need to change in your designed advance format, you need follow the below option: 1. To change setting in exiting advance format, you need to contact your local partner dealer of BUSY,becuase its chargeble setting in BUSY, and if local partner dealer of BUSY not able to do this, 2. Then we can in BUSY in chargeble basis.

Q: How to fix Invoice Designing/Modification?

If the invoice printout is not legible when you try to print from BUSY, you need to confirm the below steps: Step 1: First, confirm whether the invoice format is standard or designed. Step 2: If standard, then go to Administration, then Configuration, then Hardware Configuration. Set the margin according to the invoice format (top and left) and shrink printing%, and make sure in its local printer the printer paper size should be A4. Step 3: If the designated format is used, go to Administration, then Configuration, then Invoice or Document Printing, then Advanced, select the sale invoice, then select the particular designated sales invoice format, and adjust the paper size by clicking on the page set up setting option. Step 4: You can ensure that all the information on the invoice is printed properly without being cut off. Step 5: You should print from BUSY in direct mode, not from preview mode, so it comes out in an accurate way and is not legible in printout.

Q: Facing an error to print E-Invoices, it is taking time. Is there a way to speed up restarting?

If you face troubleshooting issues with printing E-Invoices in BUSY, follow these steps: Step 1: After backing up data and the BUSYwin folder, uninstall all instances of BUSY. Then, install the latest version of BUSY in a fresh folder. Step 2: Give full rights to the BUSYwin folder. To set rights, go to properties click on Security then click on Add, and type Everyone. Apply and save. Step 3: ensure you have a Compatible PDF viewer installed on your system. Step 4: Open the control panel, click on Programs and Features, then turn Windows Features on or off Install .NET Framework 3.5 and above. If it's not included in Windows install it externally. Step 5: Also check by changing the internet connection. Step 6: Check if there are any other software applications creating connectivity issues. Step 7: Go to Administration, then select Configuration, and click on Features & Options. Click on GST/VAT, GSP Configuration, and select Automatically. Check by clicking on validate.

Q: Why am I unable to generate the e-invoice even after enabling the feature? What could be the reason?

There could be several reasons why you are unable to generate the e invoice even after enableing the feature in BUSY . some possible reasons and solutions are 1 There might be invalid GSP credentials mentioned in GST VAT option so validate it and if not validating then freeze the id and create new gsp id or change the gsp password 2 sometimes due to server error issue occoured for that you have to wait 3 if network is not stable or showing internet connection not available then change network or try after sometime 4 If there is invalid gstin of supplier or buyer then need to validate it 5 If buyer address and supplier address not metioned properly then you need to modify it 6 If the pincode not belongs to the station then it need to be modified 7 If HSN code or tax category or UQC of item not valid or not mentioned then it need to modify

Q: I am facing problems with generating e-way bills from the software. Can you help me troubleshoot this?

There could be different problems while generating Ewaybill follow the steps to resolve the problem 1 if showing Bill from address missing then check your company address and check in Ewaybill required configuration option place mentioned or not . 2 If showing Bill to address not mentioned then check the party station and place of supply station are given or not 3 If showing UQC can not blank then put the item uqc by clicking on Update uqc option 4 If showing Distance between pincode too high then mention distance as Zero 5 If showing dispatch from address missing then check material centre address or dispatch details address 6 If showing HSN can not be blank then check the item hsn code metioned in the invoice 7 If showing GSP credential issue then check the gsp mentioned in GST VAT gsp configuration option is valid or not 8 If showing Trans error then check the transporter gstin valid or not

Q: I am unable to cancel an E-Invoice from the portal. How can I resolve this?

If you are unable to cancel an e invoice from the portal, 1. You may need to contact the support team of the portal for assistance. They will be able to help you resolve the issue and guide you through the cancellation process. 2. And if you want to cancel an e invoice, you can cancel from BUSY also. For that, you need to open that e invoice sales voucher in Modify mode by using Steps: Transactions, Sales, Modify, then put the bill number of that particular e invoice, click OK, and open it. 3. After you open the sales invoice voucher window, you will see a cancel option at the top of the screen. Click on that option to cancel the sale invoice in BUSY, and then it will ask for narration. Put cancel narration, and then they will ask if you want to cancel from the GST portal. Also, click Yes to cancel from the GST portal.

Find Solutions to Common Issues Related to taxation - e invoice print

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I want to add a QR code to my sales invoices in BUSY. How can I configure this?

To add a QR code in invoice in BUSY, you can configure it by enabling the QR code option in the invoice settings. but please make sure whats it's format Standard or design.
If its standard format, This can be done by going to the settings menu with the below steps:
Step 1: Go to Administration then Configuration
Step 2: Then select Invoice Document Printing, then Standard, then select Sales Invoice 
Step 3: After selecting the invoice settings, enable the QR code option and E invoice INR, Ack No., and Ack Date.
Step 4: Once enabled, the QR code will automatically be generated and added to your invoices.
or
If its Design format, you need to change in your designed advance format, you need follow the below option:
1. To change setting in exiting advance format, you need to contact your local partner dealer of BUSY,becuase its chargeble setting in BUSY, and if local partner dealer of BUSY not able to do this, 
2. Then we can in BUSY in chargeble basis.

I generated an e-invoice but did not generate the e-way bill. Now the QR code is not showing up on the invoice printout. How can I fix this?

To show the QR code in the invoice printout, you need to follow the below step:
First Confirm whats it's format Standard or design.
If its standard format, This can be done by going to the settings menu with the below steps:
Step 1: Go to Administration then Configuration
Step 2: Then select Invoice Document Printing, then Standard, then select Sales Invoice 
Step 3: After selecting the invoice settings, enable the QR code option and E invoice INR, Ack No., and Ack Date.
Step 4: Once enabled, the E invoice INR, Ack No., and Ack Date and QR code will automatically be generated and added to your invoices.
or
If its Design format, you need to change in your designed advance format, you need follow the below option:
1. To change setting in exiting advance format, you need to contact your local partner dealer of BUSY,becuase its chargeble setting in BUSY, and if local partner dealer of BUSY not able to do this, 
2. Then we can in BUSY in chargeble basis.

Why am I not able to see the e-invoice preview or print option in BUSY after generating a sale bill?

To see the e invoice preview or print option in BUSY after generating a sale bill?
First Confirm whats it's format Standard or design.
If its standard format, This can be done by going to the settings menu with the below steps:
Step 1: Go to Administration then Configuration
Step 2: Then select Invoice Document Printing, then Standard, then select Sales Invoice 
Step 3: After selecting the invoice settings, enable the QR code option and E invoice INR, Ack No., and Ack Date.
Step 4: Once enabled, the E invoice INR, Ack No., and Ack Date and QR code will automatically be generated and added to your invoices.
or
If its Design format, you need to change in your designed advance format, you need follow the below option:
1. To change setting in exiting advance format, you need to contact your local partner dealer of BUSY,becuase its chargeble setting in BUSY, and if local partner dealer of BUSY not able to do this, 
2. Then we can in BUSY in chargeble basis.

The transport details are not populating in the e-invoice for a particular invoice. What do I need to check to fix this?

To populate the Tranport details in the e invoice for a particular sales invoice, You need to follow the next step:
Step 1: Go to the Administration section in BUSY.
Step 2: Within Administration, find and select Configuration.
Step 3: Inside the Configuration menu, look for Voucher Series Configuration and select it.
Step 4: In the Voucher Series Configuration, choose Sales Invoice as the voucher series you want to configure.
Step 5: After selecting Sales Invoice, find the specific series you want to work with.
Step 6: Click on Voucher Configuration for that particular series.
Step 7: Inside the voucher configuration, locate the option that says Input transport details.
Step 8: Set this option to 'Y' (yes) for the specific voucher series you're configuring.
Step 9: Once you've specified 'Y' for Input transport details, the transport details window will appear in the e invoice for that particular invoice when you generate it.
These steps should help you configure the software to include transport details in the e invoice for the chosen voucher series.

How do I add IRN number in sales invoice in BUSY?

To add IRN number in sales invoice in BUSY, you need to enable IRN number option in BUSY. but please make sure whats it's format Standard or design.
If its standard format, This can be done by going to the settings menu with the below steps:
Step 1: Go to Administration then Configuration
Step 2: Then select Invoice Document Printing, then Standard, then select Sales Invoice 
Step 3: After selecting the invoice settings, enable the E invoice INR, Ack No., and Ack Date and QR code option if required.
Step 4: Once enabled, the IRN Number will automatically be generated and added to your Sales invoices.
or
If its Design format, you need to change in your designed advance format, you need follow the below option:
1. To change setting in exiting advance format, you need to contact your local partner dealer of BUSY,becuase its chargeble setting in BUSY, and if local partner dealer of BUSY not able to do this, 
2. Then we can in BUSY in chargeble basis.

How to fix Invoice Designing/Modification?

If the invoice printout is not legible when you try to print from BUSY, you need to confirm the below steps:
Step 1: First, confirm whether the invoice format is standard or designed.
Step 2: If standard, then go to Administration, then Configuration, then Hardware Configuration. Set the margin according to the invoice format (top and left) and shrink printing%, and make sure in its local printer the printer paper size should be A4.
Step 3: If the designated format is used, go to Administration, then Configuration, then Invoice or Document Printing, then Advanced, select the sale invoice, then select the particular designated sales invoice format, and adjust the paper size by clicking on the page set up setting option.
Step 4: You can ensure that all the information on the invoice is printed properly without being cut off.
Step 5: You should print from BUSY in direct mode, not from preview mode, so it comes out in an accurate way and is not legible in printout.

Facing an error to print E-Invoices, it is taking time. Is there a way to speed up restarting?

If you face troubleshooting issues with printing E-Invoices in BUSY, follow these steps: 
Step 1: After backing up data and the BUSYwin folder, uninstall all instances of BUSY. Then, install the latest version of BUSY in a fresh folder. 
Step 2: Give full rights to the BUSYwin folder. To set rights, go to properties click on Security then click on Add, and type Everyone. Apply and save. 
Step 3: ensure you have a Compatible PDF viewer installed on your system. 
Step 4: Open the control panel, click on Programs and Features, then turn Windows Features on or off Install .NET Framework 3.5 and above. If it's not included in Windows install it externally. 
Step 5: Also check by changing the internet connection. 
Step 6: Check if there are any other software applications creating connectivity issues. 
Step 7: Go to Administration, then select Configuration, and click on Features & Options. Click on GST/VAT, GSP Configuration, and select Automatically. Check by clicking on validate.

Why am I unable to generate the e-invoice even after enabling the feature? What could be the reason?

There could be several reasons why you are unable to generate the e invoice even after enableing the feature in BUSY . some possible reasons and solutions are 
1 There might be invalid GSP credentials mentioned in GST VAT option so validate it and if not validating then freeze the id and create new gsp id or change the gsp password 
2 sometimes due to server error issue occoured for that you have to wait 
3 if network is not stable or showing internet connection not available then change network or try after sometime 
4 If there is invalid gstin of supplier or buyer then need to validate it 
5 If buyer address and supplier address not metioned properly then you need to modify it 
6 If the pincode not belongs to the station then it need to be modified 
7 If HSN code or tax category or UQC of item not valid or not mentioned then it need to modify

I am facing problems with generating e-way bills from the software. Can you help me troubleshoot this?

There could be different problems while generating Ewaybill follow the steps to resolve the problem 
1 if showing Bill from address missing then check your company address and check in Ewaybill required configuration option place mentioned or not .
2 If showing Bill to address not mentioned then check the party station and place of supply station are given or not 
3 If showing UQC can not blank then put the item uqc by clicking on Update uqc option 
4 If showing Distance between pincode too high then mention distance as Zero 
5 If showing dispatch from address missing then check material centre address or dispatch details address 
6 If showing HSN can not be blank then check the item hsn code metioned in the invoice 
7 If showing GSP credential issue then check the gsp mentioned in GST VAT gsp configuration option is valid or not 
8 If showing Trans error then check the transporter gstin valid or not

I am unable to cancel an E-Invoice from the portal. How can I resolve this?

If you are unable to cancel an e invoice from the portal,
1. You may need to contact the support team of the portal for assistance. They will be able to help you resolve the issue and guide you through the cancellation process.
2. And if you want to cancel an e invoice, you can cancel from BUSY also. For that, you need to open that e invoice sales voucher in Modify mode by using Steps: Transactions, Sales, Modify, then put the bill number of that particular e invoice, click OK, and open it.
3. After you open the sales invoice voucher window, you will see a cancel option at the top of the screen. Click on that option to cancel the sale invoice in BUSY, and then it will ask for narration. Put cancel narration, and then they will ask if you want to cancel from the GST portal. Also, click Yes to cancel from the GST portal.

Frequently AskedQuestions