Frequently Asked
Questions

Q: I want to print the generated e-invoice in BUSY but it is not printing. What should I do?

To print the generated e invoice in BUSY but it is not printing, you need to follow below step: Step 1: To print E Invoice from BUSY, ensure that e invoice confirgration is done in GST or VAT. Step 2: Also, make sure that your QR code print option is enabled in the Sales invoice bill print option, as well as Print E invoice IRN, Ack. No., Act Date. Step 3: Also, make sure the Voucher Series Configuration option generates an e invoice after the saving option is enabled. Step 4: After confirming the above option, you need to go to the particular sale invoice bill, Step 5: After saving the invoice, you will get a dialogue box asking, do you want to print E invoice, Click Yes Step 6: After that, your e invoice will be printed, and in the sale invoice bill you will find a QR code and an e invoice ID, Ack. No., and Act Date.

Q: I generated an E-invoice but am unable to print it. What should I do to print the invoice?

To print an E Invoice after generating, then you need to follow the below steps: Step 1: To print E Invoice in sales invoice from BUSY, ensure that e invoice confirgration is done in GST or VAT. Step 2: Also, make sure that your QR code print option is enabled in the Sales invoice bill print option, as well as Print E invoice IRN, Ack. No., Act Date. Step 3: Also, make sure the Voucher Series Configuration option generates an e invoice after the saving option is enabled. Step 4: After confirming the above option, you need to go to the particular sale invoice bill, Step 5: After saving the invoice, you will get a dialogue box asking, do you want to print E invoice, Click Yes Step 6: After that, your e invoice will be printed, and in the sale invoice bill you will find a QR code and an e invoice ID, Ack. No., and Act Date.

Q: I have generated the e-invoice but am not able to see the printout. What should I do?

If you are unable to print E-invoices from BUSY, please find below the reasons and relevant steps to overcome the issue. 1. Check the antivirus installed in system and exclude BUSY file from it. 2. Check the GSP server Step 1: Go to administration and then select configuration from it. Step 2: Click on Feature and option and then Go GST/VAT tab. Step 3: then click on GSP configuration and check by validate the GSP server mentioned. 3. Check the window firewall Step 1: Open control panel of system Step 2: Search for window firewall Step 3: Then go to advance setting Step 4: Now ensure BUSY application must not block in inbound and outbound rules. 5. .Dot netframe 3.5 must installed in system. 6. Check by set chrome or explorer as deafault pdf browser. Note - The time limit for printing E-invoices is 48 hours.

Q: I entered the acknowledgement number and e-way bill number manually but they are not showing up when I print the invoice. How can I get these numbers to print on the invoice?

If you entered the acknowledgement number and e-way bill number manually but they are not showing up when you print the invoice, you need to follow the below steps: First, confirm whether it's format, standard, or design. For Standard Format: Step 1: Go to the Administration menu. Step 2: Select Configuration, then Invoice/Document Printing. Step 3: Choose Standard, and then select Sales Invoice. Step 4: In the sales invoice settings, update the INR number, Ack No., Ack Date, and QR code details in the sales invoice. Step 5: Also click on the Voucher Optional fields Printing option to ensure the E-way bill is filed. For design format: Step 1: To modify settings in an existing custom-designed format, contact your local partner dealer of BUSY. They can provide chargeable support for this. Step 2: If your local partner dealer cannot assist, consider contacting BUSY on a chargeable basis for further support. This will help to print the acknowledgement number and e-way bill number.

Q: I am unable to generate e-invoices in BUSY. It says GSP credentials cannot be mapped. How can I fix this?

If You are unable to generate E invoice in BUSY software and it says unable to GSP credential then you need to follow the steps Step1 Go to administration menu and click on configuration and then click on feature option Step2 click on GST VAT Step3 Click on GSP Configuration Step4 Validate the GSP if its provided Otherwise Step5 go to Ewaybill portal and login Step6 Click on registration and click on for gsp Step7 Verify OTP sended on register mobile number Step8 click on add and select gsp name You can select webtel or Pinnacle Step9 add a Prefix of 3 digit Step9 create a password using upper case lower case numeric and special character and password must be under 15 digit Step10 reenter password and create Step11 Copy the user name and paste it on GSP user name under gsp configuration in BUSY and save the password and validate Step12 then save and regenerate EInvoice

Q: The printed E-Invoice format has the QR code and other details, but does not show party details. How can I get it to print the complete invoice details?

To print the complete invoice details to show party details, you need to follow the below the steps: First Confirm whats it's format Standard or design. If its standard format, This can be done by going to the settings menu with the below steps: Step 1: Go to Administration then Configuration Step 2: Then select Invoice Document Printing, then Standard, then select Sales Invoice Step 3: After selecting the invoice settings, enable the print party details. Step 4: Once enabled, the print party details will automatically show party details in your invoices. or If its Design format, you need to change in your designed advance format, you need follow the below option: 1. To change setting in exiting advance format, you need to contact your local partner dealer of BUSY, becuase its chargeble setting in BUSY, and if local partner dealer of BUSY not able to do this, 2. Then we can in BUSY in chargeble basis.

Q: The acknowledgement and invoice numbers are not showing up on my voucher. How can I see these details?

To show the acknowledgement and invoice numbers in your voucher details, you need to follow the below steps: Step 1: To print acknowledgement and invoice numbers in sales invoice voucher from BUSY, make sure that your QR code print option is enabled in the Sales invoice bill print option, as well as Print E invoice IRN, Ack. No., Act Date. Step 3: Also, make sure the Voucher Series Configuration option generates an e invoice after the saving option is enabled. Step 4: After confirming the above option, you need to go to the particular sale invoice bill, Step 5: After saving the invoice, you will get a dialogue box asking, do you want to print E invoice, Click Yes Step 6: After that, your e invoice will be printed, and in the sale invoice bill you will find a QR code and an e invoice ID, Ack. No., and Act Date.

Q: I saved an E-invoice in BUSY but I can't find the option to print it. What steps should I take to print a saved invoice?

If you want to print an e invoice in BUSY but can't find the option to print it, then you can follow the steps below: Step 1: Ensure your e invoice is generated within 48 hours because we can print an e invoice within 48 hours only as a government rule. Step 2: If it is generated within 48 hours from the invoice date and time, you can print it from BUSY with two options: the first option is Transactions, then Sales, then Modify that particular sales e invoice. In that, click on the Save option, and after saving, it will ask you to print the e invoice. and 2nd option from Transactions then GST Misc. Utilities then E Way Bill & E Invoice Management then Generate Print E Invoice then Select the sales invoice then click on print of E invoice then you can take E invoice print.

Q: I am unable to generate e-way bills. What should I do?

If you are unable to generate Ewaybill in BUSY you can follow the steps Step1 You need to ensure that ewaybill required option is enable in GST VAT option and its configured with location and pincode Step2 You need to ensure that your GSP credentials are validate Step3 You need to ensure that you have enable transport for local sales Step4 you need to ensure that Input transport details and generate Ewaybill after saving option enabled in voucher series configuration of the voucher Step5 You need to ensure that your billing address and pincode and party address and pincode mentioned properly in invoice Step6 You need to ensure that Item hsn or sac code are matching with tax category and items UQC is filled for ewaybill Step7 you need to ensure that transporter details or vehicle numbers details are mentioned properly in transport details box

Q: I have generated an e-invoice but I am unable to download the PDF file. How can I download the PDF file for an e-invoice I have already generated?

To download the PDF file after generating an e invoice in BUSY, you can follow these steps: Step 1: Generate E Invoice: Go to the specific sale invoice in BUSY that you want to generate an e invoice for. After completing the invoice details, save the invoice. Step 2: Print E Invoice: Once the invoice is saved, you will find the option to print the e invoice. Click Yes when prompted to print the e invoice. Step 3: Save as PDF: After clicking Yes to print the e invoice, the e invoice page will appear. In the e invoice page, you should have an option to save the e invoice as a PDF. Select the Save as PDF option and choose the location on your computer where you want to save the PDF file. By following these steps, you can generate an e invoice and then download it as a PDF in BUSY.

Find Solutions to Common Issues Related to taxation - e invoice print

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I want to print the generated e-invoice in BUSY but it is not printing. What should I do?

To print the generated e invoice in BUSY but it is not printing, you need to follow below step:
Step 1: To print E Invoice from BUSY, ensure that e invoice confirgration is done in GST or VAT.
Step 2: Also, make sure that your QR code print option is enabled in the Sales invoice bill print option, as well as Print E invoice IRN, Ack. No., Act Date.
Step 3: Also, make sure the Voucher Series Configuration option generates an e invoice after the saving option is enabled.
Step 4: After confirming the above option, you need to go to the particular sale invoice bill, 
Step 5: After saving the invoice, you will get a dialogue box asking, do you want to print E invoice, Click Yes 
Step 6: After that, your e invoice will be printed, and in the sale invoice bill you will find a QR code and an e invoice ID, Ack. No., and Act Date.

I generated an E-invoice but am unable to print it. What should I do to print the invoice?

To print an E Invoice after generating, then you need to follow the below steps:
Step 1: To print E Invoice in sales invoice from BUSY, ensure that e invoice confirgration is done in GST or VAT.
Step 2: Also, make sure that your QR code print option is enabled in the Sales invoice bill print option, as well as Print E invoice IRN, Ack. No., Act Date.
Step 3: Also, make sure the Voucher Series Configuration option generates an e invoice after the saving option is enabled.
Step 4: After confirming the above option, you need to go to the particular sale invoice bill, 
Step 5: After saving the invoice, you will get a dialogue box asking, do you want to print E invoice, Click Yes 
Step 6: After that, your e invoice will be printed, and in the sale invoice bill you will find a QR code and an e invoice ID, Ack. No., and Act Date.

I have generated the e-invoice but am not able to see the printout. What should I do?

If you are unable to print E-invoices from BUSY, please find below the reasons and relevant steps to overcome the issue.
 1. Check the antivirus installed in system and exclude BUSY file from it.
 2. Check the GSP server 
 Step 1: Go to administration and then select configuration from it.
 Step 2: Click on Feature and option and then Go GST/VAT tab.
 Step 3: then click on GSP configuration and check by validate the GSP server mentioned.
 3. Check the window firewall
 Step 1: Open control panel of system
 Step 2: Search for window firewall
 Step 3: Then go to advance setting 
 Step 4: Now ensure BUSY application must not block in inbound and outbound rules.
 5. .Dot netframe 3.5 must installed in system.
 6. Check by set chrome or explorer as deafault pdf browser.
 Note - The time limit for printing E-invoices is 48 hours.

I entered the acknowledgement number and e-way bill number manually but they are not showing up when I print the invoice. How can I get these numbers to print on the invoice?

If you entered the acknowledgement number and e-way bill number manually but they are not showing up when you print the invoice, you need to follow the below steps:
First, confirm whether it's format, standard, or design.
For Standard Format:
Step 1: Go to the Administration menu.
Step 2: Select Configuration, then Invoice/Document Printing.
Step 3: Choose Standard, and then select Sales Invoice.
Step 4: In the sales invoice settings, update the INR number, Ack No., Ack Date, and QR code details in the sales invoice.
Step 5: Also click on the Voucher Optional fields Printing option to ensure the E-way bill is filed.
For design format:
Step 1: To modify settings in an existing custom-designed format, contact your local partner dealer of BUSY. They can provide chargeable support for this.
Step 2: If your local partner dealer cannot assist, consider contacting BUSY on a chargeable basis for further support.
This will help to print the acknowledgement number and e-way bill number.

I am unable to generate e-invoices in BUSY. It says GSP credentials cannot be mapped. How can I fix this?

If You are unable to generate E invoice in BUSY
software and it says unable to GSP credential then you need to follow 
the steps 
Step1 Go to administration menu and click on configuration and then 
click on feature option 
Step2 click on GST VAT 
Step3 Click on GSP Configuration 
Step4 Validate the GSP if its provided Otherwise
Step5 go to Ewaybill portal and login 
Step6 Click on registration and click on for gsp
Step7 Verify OTP sended on register mobile number 
Step8 click on add and select gsp name You can select webtel or Pinnacle
Step9 add a Prefix of 3 digit 
Step9 create a password using upper case lower case numeric and special 
character and password must be under 15 digit
Step10 reenter password and create
Step11 Copy the user name and paste it on GSP user name under gsp 
configuration in BUSY and save the password and validate 
Step12 then save and regenerate EInvoice

The printed E-Invoice format has the QR code and other details, but does not show party details. How can I get it to print the complete invoice details?

To print the complete invoice details to show party details, you need to follow the below the steps:
First Confirm whats it's format Standard or design.
If its standard format, This can be done by going to the settings menu with the below steps:
Step 1: Go to Administration then Configuration
Step 2: Then select Invoice Document Printing, then Standard, then select Sales Invoice 
Step 3: After selecting the invoice settings, enable the print party details.
Step 4: Once enabled, the print party details will automatically show party details in your invoices.
or
If its Design format, you need to change in your designed advance format, you need follow the below option:
1. To change setting in exiting advance format, you need to contact your local partner dealer of BUSY, becuase its chargeble setting in BUSY, and if local partner dealer of BUSY not able to do this, 
2. Then we can in BUSY in chargeble basis.

The acknowledgement and invoice numbers are not showing up on my voucher. How can I see these details?

To show the acknowledgement and invoice numbers in your voucher details, you need to follow the below steps:
Step 1: To print acknowledgement and invoice numbers in sales invoice voucher from BUSY, make sure that your QR code print option is enabled in the Sales invoice bill print option, as well as Print E invoice IRN, Ack. No., Act Date.
Step 3: Also, make sure the Voucher Series Configuration option generates an e invoice after the saving option is enabled.
Step 4: After confirming the above option, you need to go to the particular sale invoice bill, 
Step 5: After saving the invoice, you will get a dialogue box asking, do you want to print E invoice, Click Yes 
Step 6: After that, your e invoice will be printed, and in the sale invoice bill you will find a QR code and an e invoice ID, Ack. No., and Act Date.

I saved an E-invoice in BUSY but I can't find the option to print it. What steps should I take to print a saved invoice?

If you want to print an e invoice in BUSY but can't find the option to print it, then you can follow the steps below:
Step 1: Ensure your e invoice is generated within 48 hours because we can print an e invoice within 48 hours only as a government rule.
Step 2: If it is generated within 48 hours from the invoice date and time, you can print it from BUSY with two options: the first option is Transactions, then Sales, then Modify that particular sales e invoice. In that, click on the Save option, and after saving, it will ask you to print the e invoice.
and 2nd option from Transactions then GST Misc. Utilities then E Way Bill & E Invoice Management then Generate Print E Invoice then Select the sales invoice then click on print of E invoice then you can take E invoice print.

I am unable to generate e-way bills. What should I do?

If you are unable to generate Ewaybill in BUSY you can follow the steps 
Step1 You need to ensure that ewaybill required option is enable in GST VAT option and its configured with location and pincode 
Step2 You need to ensure that your GSP credentials are validate 
Step3 You need to ensure that you have enable transport for local sales
Step4 you need to ensure that Input transport details and generate Ewaybill after saving option enabled in voucher series configuration of the voucher 
Step5 You need to ensure that your billing address and pincode and party address and pincode mentioned properly in invoice 
Step6 You need to ensure that Item hsn or sac code are matching with tax category and items UQC is filled for ewaybill 
Step7 you need to ensure that transporter details or vehicle numbers details are mentioned properly in transport details box

I have generated an e-invoice but I am unable to download the PDF file. How can I download the PDF file for an e-invoice I have already generated?

To download the PDF file after generating an e invoice in BUSY, you can follow these steps:
Step 1: Generate E Invoice:
Go to the specific sale invoice in BUSY that you want to generate an e invoice for.
After completing the invoice details, save the invoice.
Step 2: Print E Invoice:
Once the invoice is saved, you will find the option to print the e invoice. Click Yes when prompted to print the e invoice.
Step 3: Save as PDF:
After clicking Yes to print the e invoice, the e invoice page will appear.
In the e invoice page, you should have an option to save the e invoice as a PDF.
Select the Save as PDF option and choose the location on your computer where you want to save the PDF file.
By following these steps, you can generate an e invoice and then download it as a PDF in BUSY.

Frequently AskedQuestions