Frequently Asked
Questions

Q: The QR codes I generate in BUSY are not scanning properly. How can I troubleshoot this issue?

To troubleshoot the issue of QR codes not scanning properly in BUSY, you can try the following steps: Step 1: Confirm that the QR code is generated correctly and is not distorted or damaged. Step 2: Verify that the QR code scanner you are using is compatible with the type of QR code generated. Step 3: Ensure there is adequate and proper lighting when scanning the QR code, as poor lighting can affect scanning accuracy. Step 4: Clean the surface of the QR code to remove any dirt or smudges that may interfere with scanning. Step 5: While scanning the QR code, zoom out of the screen and then try to scan. Step 6: Experiment with scanning the QR code from different angles and distances to see if it improves scanning accuracy. By following these steps, you should be able to troubleshoot QR code scanning issues effectively in the BUSY.

Q: I am unable to locate the print option for an E-invoice I have created in BUSY. What should I do to print this invoice?

If locate the print option for an E invoice I have created in BUSY, then you can follow the steps below: Step 1: Ensure your e invoice is generated within 48 hours because we can print an e invoice within 48 hours only as a government rule. Step 2: If it is generated within 48 hours from the invoice date and time, you can print it from BUSY with two options: the first option is Transactions, then Sales, then Modify that particular sales e invoice. In that, click on the Save option, and after saving, it will ask you to print the e invoice. and 2nd option from Transactions then GST Misc. Utilities then E Way Bill & E Invoice Management then Generate Print E Invoice then Select the sales invoice then click on print of E invoice then you can take E invoice print.

Q: What are the different places from where I can retrieve or reprint an e-invoice after voucher generation?

The different places from where you can retrieve or reprint an e-invoice after voucher generation, you can follow the steps below: Step 1: Ensure your e invoice is generated within 48 hours because we can print an e invoice within 48 hours only as a government rule. Step 2: If it is generated within 48 hours from the invoice date and time, you can print it from BUSY with two options: the first option is Transactions, then Sales, then Modify that particular sales e invoice. In that, click on the Save option, and after saving, it will ask you to print the e invoice. and 2nd option from Transactions then GST Misc. Utilities then E Way Bill & E Invoice Management then Generate Print E Invoice then Select the sales invoice then click on print of E invoice then you can take E invoice print.

Q: I want to add vehicle number and GRN number to my E-Invoice. How can I do this?

To add the vehicle number and GRN number to your E Invoice in BUSY, Step 1: Open BUSY: Go to BUSY on your computer. Step 2: Generate an invoice: Create a new invoice or open an existing one that you'd like to modify. Step 3: Locate the transport details section: Look for the transport details section within the invoice. Step 4: Enter the vehicle number and GRN number : In the transport details section, locate the field for the vehicle number and GRN number. Enter the appropriate vehicle number and GRN number associated with the invoice. Step 6: Save and finalize the invoice: Once you've entered the vehicle number, review the rest of the invoice for accuracy. Make any necessary changes or additions to the invoice. Save or finalize the invoice to apply the changes. By following these steps, you'll be able to add the vehicle number and GRN number to your E Invoice in BUSY.

Q: I am unable to find the e-invoicing related options in the sales module. Where are these options located?

To find the e invoicing related options in the sales module, follow the steps below: Step 1: Ensure that e invoice Configuration is done in GST or VAT from Administrator, then Configuration, then Features or Option. Step 2: Also, make sure that your QR code print option is enabled in the Sales invoice bill print option, as well as Print E invoice IRN, Ack. No., and Act Date, from Administration then Configuration then Invoice Document Printing then find your Sales Invoice wether its Standard or Advance, if its Standard select the sales Invoice and enabled the option, or if its advance so design in advance format. Step 3: Also, make sure the Voucher Series Configuration option generates an e invoice after the saving option is enabled. Step 4: After confirming the above option, you will find the e invoicing related options in the sales module.

Q: What is the process of signing the Sales invoice digitally in BUSY before generating the E-invoice?

To digitally sign a sales invoice in BUSY before generating the e invoice, follow these steps: Step 1: Go to Administration in the software. Step 2:Under Configuration, select Features Options. Step 3: In the Features Options section, navigate to Generate. Step 4: You will find the option to apply digital signatures to invoices or documents. Step 5:Select the specific sales invoice for which you want to apply a digital signature. Step 5:Click on the Print option. Step 5:In the print options, look for Apply digital signature (only for PDF) and set it to Y (Yes). Step 5:Export the sales invoice in PDF format. Step 5:The digitally signed sales invoice will be available in the PDF, indicating that the digital signature has been applied. By following these steps, you can digitally sign a sales invoice in BUSY before generating the e invoice. This can enhance the security and authenticity of the invoice.

Q: The E-Invoice print is not coming out. How can I troubleshoot and resolve this?

To troubleshoot and resolve the issue of E-invoice print not coming out in BUSY. you can try the following steps: Step 1: Ensure you have mentioned GSP ID in GSP configuration and Check by switching GSP IDs. Step 2: Right-click on any PDF file and change the default PDF reader in properties. Step 3: Try to reinstall the PDF reader. Step 4: Try to restart the software and printer. Step 4: Ensure that you have the necessary rights and permissions to print an E-invoice. Step 5: Check your printer settings.Ensure that your printer is properly connected and set as the defualt printer in your computer s settings. Step 6: If there are any pending print jobs in the print queue , clear them and try printing e-invoice again. Step 7: If the issue still persists, you can contact customer support.

Q: What are the prerequisites or setup required in BUSY before I can start generating e-invoices?

The prerequisites or setup required in BUSY before you can start generating e invoices, follow the steps below: Step 1: Ensure that e invoice Configuration is done in GST or VAT from Administrator, then Configuration, then Features or Option. Step 2: Also, make sure that your QR code print option is enabled in the Sales invoice bill print option, as well as Print E invoice IRN, Ack. No., and Act Date, from Administration then Configuration then Invoice Document Printing then find your Sales Invoice wether its Standard or Advance, if its Standard select the sales Invoice and enabled the option, or if its advance so design in advance format. Step 3: Also, make sure the Voucher Series Configuration option generates an e invoice after the saving option is enabled. Step 4: After confirming the above option, you can start generating e invoices.

Q: How can I retrieve or reprint a previously generated E-Invoice in BUSY?

To retrieve or reprint a previously generated E Invoice in BUSY, you can follow the steps below: Step 1: Ensure your e invoice is generated within 48 hours because we can print an e invoice within 48 hours only as a government rule. Step 2: If it is generated within 48 hours from the invoice date and time, you can print it from BUSY with two options: the first option is Transactions, then Sales, then Modify that particular sales e invoice. In that, click on the Save option, and after saving, it will ask you to print the e invoice. and 2nd option from Transactions then GST Misc. Utilities then E Way Bill & E Invoice Management then Generate Print E Invoice then Select the sales invoice then click on print of E invoice then you can take E invoice print.

Q: I want to print e-invoices in BUSY but the print option is not working. What steps should I take to troubleshoot this?

To print e invoices in BUSY, but the print option is not working, you need to follow the below steps: Step 1: To print e invoices in BUSY, ensure that e invoice configuration is done in GST or VAT. Step 2: Also, make sure that your QR code print option is enabled in the Sales invoice bill print option, as well as Print E invoice IRN, Ack. No., and Act Date. Step 3: Also, make sure the Voucher Series Configuration option generates an e invoice after saving this option. Step 4: After confirming the above option, you need to go to the particular sale invoice bill and click on the save option. Step 5: After saving the invoice, you will find the option to print the e invoice. Click Yes Step 6: If the above options are enabled, then the print option will work.

Find Solutions to Common Issues Related to taxation - e invoice print

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

The QR codes I generate in BUSY are not scanning properly. How can I troubleshoot this issue?

To troubleshoot the issue of QR codes not scanning properly in BUSY, you can try the following steps:
Step 1: Confirm that the QR code is generated correctly and is not distorted or damaged.
Step 2: Verify that the QR code scanner you are using is compatible with the type of QR code generated.
Step 3: Ensure there is adequate and proper lighting when scanning the QR code, as poor lighting can affect scanning accuracy.
Step 4: Clean the surface of the QR code to remove any dirt or smudges that may interfere with scanning.
Step 5: While scanning the QR code, zoom out of the screen and then try to scan.
Step 6: Experiment with scanning the QR code from different angles and distances to see if it improves scanning accuracy.
By following these steps, you should be able to troubleshoot QR code scanning issues effectively in the BUSY.

I am unable to locate the print option for an E-invoice I have created in BUSY. What should I do to print this invoice?

If locate the print option for an E invoice I have created in BUSY, then you can follow the steps below:
Step 1: Ensure your e invoice is generated within 48 hours because we can print an e invoice within 48 hours only as a government rule.
Step 2: If it is generated within 48 hours from the invoice date and time, you can print it from BUSY with two options: the first option is Transactions, then Sales, then Modify that particular sales e invoice. In that, click on the Save option, and after saving, it will ask you to print the e invoice.
and 2nd option from Transactions then GST Misc. Utilities then E Way Bill & E Invoice Management then Generate Print E Invoice then Select the sales invoice then click on print of E invoice then you can take E invoice print.

What are the different places from where I can retrieve or reprint an e-invoice after voucher generation?

The different places from where you can retrieve or reprint an e-invoice after voucher generation, you can follow the steps below:
Step 1: Ensure your e invoice is generated within 48 hours because we can print an e invoice within 48 hours only as a government rule.
Step 2: If it is generated within 48 hours from the invoice date and time, you can print it from BUSY with two options: the first option is Transactions, then Sales, then Modify that particular sales e invoice. In that, click on the Save option, and after saving, it will ask you to print the e invoice.
and 2nd option from Transactions then GST Misc. Utilities then E Way Bill & E Invoice Management then Generate Print E Invoice then Select the sales invoice then click on print of E invoice then you can take E invoice print.

I want to add vehicle number and GRN number to my E-Invoice. How can I do this?

To add the vehicle number and GRN number to your E Invoice in BUSY,
Step 1: Open BUSY:
Go to BUSY on your computer.
Step 2: Generate an invoice:
Create a new invoice or open an existing one that you'd like to modify.
Step 3: Locate the transport details section:
Look for the transport details section within the invoice.
Step 4: Enter the vehicle number and GRN number :
In the transport details section, locate the field for the vehicle number and GRN number.
Enter the appropriate vehicle number and GRN number associated with the invoice.
Step 6: Save and finalize the invoice:
Once you've entered the vehicle number, review the rest of the invoice for accuracy.
Make any necessary changes or additions to the invoice.
Save or finalize the invoice to apply the changes.
By following these steps, you'll be able to add the vehicle number and GRN number to your E Invoice in BUSY.

I am unable to find the e-invoicing related options in the sales module. Where are these options located?

To find the e invoicing related options in the sales module, follow the steps below:
Step 1: Ensure that e invoice Configuration is done in GST or VAT from Administrator, then Configuration, then Features or Option.
Step 2: Also, make sure that your QR code print option is enabled in the Sales invoice bill print option, as well as Print E invoice IRN, Ack. No., and Act Date, from Administration then Configuration then Invoice Document Printing then find your Sales Invoice wether its Standard or Advance, if its Standard select the sales Invoice and enabled the option, or if its advance so design in advance format.
Step 3: Also, make sure the Voucher Series Configuration option generates an e invoice after the saving option is enabled.
Step 4: After confirming the above option, you will find the e invoicing related options in the sales module.

What is the process of signing the Sales invoice digitally in BUSY before generating the E-invoice?

To digitally sign a sales invoice in BUSY before generating the e invoice, follow these steps:
Step 1: Go to Administration in the software.
Step 2:Under Configuration, select Features Options.
Step 3: In the Features Options section, navigate to Generate.
Step 4: You will find the option to apply digital signatures to invoices or documents.
Step 5:Select the specific sales invoice for which you want to apply a digital signature.
Step 5:Click on the Print option.
Step 5:In the print options, look for Apply digital signature (only for PDF) and set it to Y (Yes).
Step 5:Export the sales invoice in PDF format.
Step 5:The digitally signed sales invoice will be available in the PDF, indicating that the digital signature has been applied.
By following these steps, you can digitally sign a sales invoice in BUSY before generating the e invoice. This can enhance the security and authenticity of the invoice.

The E-Invoice print is not coming out. How can I troubleshoot and resolve this?

To troubleshoot and resolve the issue of E-invoice print not coming out in BUSY. you can try the following steps: 
Step 1: Ensure you have mentioned GSP ID in GSP configuration and Check by switching GSP IDs. 
Step 2: Right-click on any PDF file and change the default PDF reader in properties. 
Step 3: Try to reinstall the PDF reader. 
Step 4: Try to restart the software and printer. 
Step 4: Ensure that you have the necessary rights and permissions to print an E-invoice. 
Step 5: Check your printer settings.Ensure that your printer is properly connected and set as the defualt printer in your computer s settings. 
Step 6: If there are any pending print jobs in the print queue , clear them and try printing e-invoice again. 
Step 7: If the issue still persists, you can contact customer support.

What are the prerequisites or setup required in BUSY before I can start generating e-invoices?

The prerequisites or setup required in BUSY before you can start generating e invoices, follow the steps below:
Step 1: Ensure that e invoice Configuration is done in GST or VAT from Administrator, then Configuration, then Features or Option.
Step 2: Also, make sure that your QR code print option is enabled in the Sales invoice bill print option, as well as Print E invoice IRN, Ack. No., and Act Date, from Administration then Configuration then Invoice Document Printing then find your Sales Invoice wether its Standard or Advance, if its Standard select the sales Invoice and enabled the option, or if its advance so design in advance format.
Step 3: Also, make sure the Voucher Series Configuration option generates an e invoice after the saving option is enabled.
Step 4: After confirming the above option, you can start generating e invoices.

How can I retrieve or reprint a previously generated E-Invoice in BUSY?

To retrieve or reprint a previously generated E Invoice in BUSY, you can follow the steps below:
Step 1: Ensure your e invoice is generated within 48 hours because we can print an e invoice within 48 hours only as a government rule.
Step 2: If it is generated within 48 hours from the invoice date and time, you can print it from BUSY with two options: the first option is Transactions, then Sales, then Modify that particular sales e invoice. In that, click on the Save option, and after saving, it will ask you to print the e invoice.
and 2nd option from Transactions then GST Misc. Utilities then E Way Bill & E Invoice Management then Generate Print E Invoice then Select the sales invoice then click on print of E invoice then you can take E invoice print.

I want to print e-invoices in BUSY but the print option is not working. What steps should I take to troubleshoot this?

To print e invoices in BUSY, but the print option is not working, you need to follow the below steps:
Step 1: To print e invoices in BUSY, ensure that e invoice configuration is done in GST or VAT.
Step 2: Also, make sure that your QR code print option is enabled in the Sales invoice bill print option, as well as Print E invoice IRN, Ack. No., and Act Date.
Step 3: Also, make sure the Voucher Series Configuration option generates an e invoice after saving this option.
Step 4: After confirming the above option, you need to go to the particular sale invoice bill and click on the save option.
Step 5: After saving the invoice, you will find the option to print the e invoice. Click Yes 
Step 6: If the above options are enabled, then the print option will work.

Frequently AskedQuestions