Frequently Asked
Questions

Q: If I miss taking the e-invoice printout when generating the voucher, what can I do to get it later?

If you miss taking the e-invoice printout when generating the voucher, you can follow the steps below: Step 1: Ensure your e invoice is generated within 48 hours because we can print an e invoice within 48 hours only as a government rule. Step 2: If it is generated within 48 hours from the invoice date and time, you can print it from BUSY with two options: the first option is Transactions, then Sales, then Modify that particular sales e invoice. In that, click on the Save option, and after saving, it will ask you to print the e invoice. and 2nd option from Transactions then GST Misc. Utilities then E Way Bill & E Invoice Management then Generate Print E Invoice then Select the sales invoice then click on print of E invoice then you can take E invoice print.

Q: Why am I unable to view or reprint my previously generated e-invoice now? What could be the reasons?

To view or reprint my previously generated e-invoice now, you can follow the steps below and reason: Step 1: Ensure your e invoice is generated within 48 hours because we can print an e invoice within 48 hours only as a government rule. Step 2: If it is generated within 48 hours from the invoice date and time, you can print it from BUSY with two options: the first option is Transactions, then Sales, then Modify that particular sales e invoice. In that, click on the Save option, and after saving, it will ask you to print the e invoice. and 2nd option from Transactions then GST Misc. Utilities then E Way Bill & E Invoice Management then Generate Print E Invoice then Select the sales invoice then click on print of E invoice then you can take E invoice print.

Q: Why am I getting restricted to use only certain characters in my GSP portal password for E-Waybill? Suggest how I can set an appropriate password.

You are getting restricted to use only certain characters in GSP Portal Password for Ewaybill because GSP portal required Both Upper case,Lower case,Numeric and Special Characters in a password . To fix the issue you have to follow the steps Step1 Login Ewaybill portal Step2 Go to registration Option Step3 Click on For GSP Option Step4 Use the OTP send by Ewaybill portal to Your Register Mobile Number Step5 Verify The OTP Step6 Click on Add if you didnt created any GSP Step7 select the GSP for Ewaybill Step8 Add prefix of 3 digit Step9 Add a password with upper case, lower case,numeric and special characters in minimum 15 Digits Step10 Reenter same Password mentioned above Step11 then in BUSY GSP configuration option Select The GSP and Put the GSP user name generated in GSP of ewaybill and Put the password in Password Field

Q: I am unable to print or view my previous invoices or bills. How can I retrieve and print my old invoices?

To print or view your previous invoices or bills, you can follow the steps below: Step 1: Ensure your e invoice is generated within 48 hours because we can print an e invoice within 48 hours only as a government rule. Step 2: If it is generated within 48 hours from the invoice date and time, you can print it from BUSY with two options: the first option is Transactions, then Sales, then Modify that particular sales e invoice. In that, click on the Save option, and after saving, it will ask you to print the e invoice. and 2nd option from Transactions then GST Misc. Utilities then E Way Bill & E Invoice Management then Generate Print E Invoice then Select the sales invoice then click on print of E invoice then you can take E invoice print.

Q: The barcode or QR code is getting printed very large on the invoice. How can I reduce the size of the barcode/QR code?

To reduce the barcode or QR code size in the invoice if it is printed very large, you need to follow the below steps: First, confirm whether it's format, standard, or design. If it's standard format, the barcode or QR code size will automatically come in the default specified size because of its default setting, in that we can't change the size of the barcode or QR code. or If its design format, you need to change in your designed advance format, you need to follow the below option: 1. To change the setting in the exiting advance format, you need to contact your local partner or dealer of BUSY, because its chargeable setting is BUSY. If the local partner or dealer of BUSY is not able to do this, 2. Then we can be BUSY on a chargeable basis.

Q: How can I ensure that the e-invoice setup is properly configured and connected to the GST portal?

To ensure that the e-invoice setup is properly configured and connected to the GST portal, follow the steps below: Step 1: To generate an e-invoice bill in BUSY, ensure that e-invoice Configuration is done in GST or VAT from Administrator, then Configuration, then Features or Option. Step 2: Also, make sure that your QR code print option is enabled in the Sales invoice bill print option, as well as Print E-invoice IRN, Ack. No., Act Date & QR code from Administration then Configuration then Invoice / Document Printing then find your Sales Invoice wether its Standard or Advance, if its Standard select the sales Invoice and enabled the option, or if its advance so design in advance format. Step 3: Also, make sure the Voucher Series Configuration option generates an e-invoice after the saving option is enabled.

Q: I am unable to retrieve my e-invoice print. How can I get it again?

To retrieve your e-invoice print, you can follow the steps below: Step 1: Ensure your e invoice is generated within 48 hours because we can print an e invoice within 48 hours only as a government rule. Step 2: If it is generated within 48 hours from the invoice date and time, you can print it from BUSY with two options: the first option is Transactions, then Sales, then Modify that particular sales e invoice. In that, click on the Save option, and after saving, it will ask you to print the e invoice. and 2nd option from Transactions then GST Misc. Utilities then E Way Bill & E Invoice Management then Generate Print E Invoice then Select the sales invoice then click on print of E invoice then you can take E invoice print.

Q: Why is the IRN number or acknowledgement number not showing in the sales invoices in BUSY?

You can add IRN number and Aknowledged number come on the sales invoice with E-invoice OR code, Follow these given steps : Step 1. Go to Administration Step 2. Then click on Configuration Step 3. Select Invoice Document and printing option Step 4. Select Sales Invoice option Step 5. Then on left side select Print E-Invoice QR Code and IRN and Aknowledged Number. Step 6. Then preview sales invoice in Standard format. Step 7. If you have Customize format then you need to configure your format by the concerned person who customized your format. If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

Q: Why is the IRN and QR code not getting printed automatically on my invoice?

You can add IRN number and Aknowledged number come on the sales invoice with E-invoice OR code, Follow these given steps : Step 1. Go to Administration Step 2. Then click on Configuration Step 3. Select Invoice Document and printing option Step 4. Select Sales Invoice option Step 5. Then on left side select Print E-Invoice QR Code and IRN and Aknowledged Number. Step 6. Then preview sales invoice in Standard format. Step 7. If you have Customize format then you need to configure your format by the concerned person who customized your format. If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

Q: I want the invoice acknowledgement number to be printed in a bigger font size. How can I change the font settings for printing?

To print the invoice acknowledgement number in a larger font size You need to follow the below steps: First, confirm whether the invoice format is standard or designed. If using standard format, the e invoice acknowledgement number will come automatically in the default specified font because of its default setting, in that we can't change the font size. or If its design format is something you need to change in your designed advance format, you need to follow the below option: 1. To change the setting in the exiting advance format, you need to contact your local partner or dealer of BUSY because its chargeable setting is BUSY. If the local partner or dealer of BUSY is not able to do this, 2. Then we can be BUSY on a chargeable basis.

Find Solutions to Common Issues Related to taxation - e invoice print

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

If I miss taking the e-invoice printout when generating the voucher, what can I do to get it later?

If you miss taking the e-invoice printout when generating the voucher, you can follow the steps below:
Step 1: Ensure your e invoice is generated within 48 hours because we can print an e invoice within 48 hours only as a government rule.
Step 2: If it is generated within 48 hours from the invoice date and time, you can print it from BUSY with two options: the first option is Transactions, then Sales, then Modify that particular sales e invoice. In that, click on the Save option, and after saving, it will ask you to print the e invoice.
and 2nd option from Transactions then GST Misc. Utilities then E Way Bill & E Invoice Management then Generate Print E Invoice then Select the sales invoice then click on print of E invoice then you can take E invoice print.

Why am I unable to view or reprint my previously generated e-invoice now? What could be the reasons?

To view or reprint my previously generated e-invoice now, you can follow the steps below and reason:
Step 1: Ensure your e invoice is generated within 48 hours because we can print an e invoice within 48 hours only as a government rule.
Step 2: If it is generated within 48 hours from the invoice date and time, you can print it from BUSY with two options: the first option is Transactions, then Sales, then Modify that particular sales e invoice. In that, click on the Save option, and after saving, it will ask you to print the e invoice.
and 2nd option from Transactions then GST Misc. Utilities then E Way Bill & E Invoice Management then Generate Print E Invoice then Select the sales invoice then click on print of E invoice then you can take E invoice print.

Why am I getting restricted to use only certain characters in my GSP portal password for E-Waybill? Suggest how I can set an appropriate password.

You are getting restricted to use only certain characters in GSP Portal Password 
for Ewaybill because GSP portal required Both Upper case,Lower case,Numeric and Special Characters in a password .
To fix the issue you have to follow the steps 
Step1 Login Ewaybill portal
Step2 Go to registration Option
Step3 Click on For GSP Option
Step4 Use the OTP send by Ewaybill portal to Your Register Mobile Number
Step5 Verify The OTP
Step6 Click on Add if you didnt created any GSP 
Step7 select the GSP for Ewaybill 
Step8 Add prefix of 3 digit
Step9 Add a password with upper case, lower case,numeric and special characters in minimum 15 Digits 
Step10 Reenter same Password mentioned above
Step11 then in BUSY GSP configuration option Select The GSP and Put the GSP 
user name generated in GSP of ewaybill and Put the password in Password Field

I am unable to print or view my previous invoices or bills. How can I retrieve and print my old invoices?

To print or view your previous invoices or bills, you can follow the steps below:
Step 1: Ensure your e invoice is generated within 48 hours because we can print an e invoice within 48 hours only as a government rule.
Step 2: If it is generated within 48 hours from the invoice date and time, you can print it from BUSY with two options: the first option is Transactions, then Sales, then Modify that particular sales e invoice. In that, click on the Save option, and after saving, it will ask you to print the e invoice.
and 2nd option from Transactions then GST Misc. Utilities then E Way Bill & E Invoice Management then Generate Print E Invoice then Select the sales invoice then click on print of E invoice then you can take E invoice print.

The barcode or QR code is getting printed very large on the invoice. How can I reduce the size of the barcode/QR code?

To reduce the barcode or QR code size in the invoice if it is printed very large, you need to follow the below steps:
First, confirm whether it's format, standard, or design.
If it's standard format, the barcode or QR code size will automatically come in the default specified size because of its default setting, in that we can't change the size of the barcode or QR code.
or
If its design format, you need to change in your designed advance format, you need to follow the below option:
1. To change the setting in the exiting advance format, you need to contact your local partner or dealer of BUSY, because its chargeable setting is BUSY. If the local partner or dealer of BUSY is not able to do this,
2. Then we can be BUSY on a chargeable basis.

How can I ensure that the e-invoice setup is properly configured and connected to the GST portal?

To ensure that the e-invoice setup is properly configured and connected to the GST portal, follow the steps below:
Step 1: To generate an e-invoice bill in BUSY, ensure that e-invoice Configuration is done in GST or VAT from Administrator, then Configuration, then Features or Option.
Step 2: Also, make sure that your QR code print option is enabled in the Sales invoice bill print option, as well as Print E-invoice IRN, Ack. No., Act Date & QR code from Administration then Configuration then Invoice / Document Printing then find your Sales Invoice wether its Standard or Advance, if its Standard select the sales Invoice and enabled the option, or if its advance so design in advance format.
Step 3: Also, make sure the Voucher Series Configuration option generates an e-invoice after the saving option is enabled.

I am unable to retrieve my e-invoice print. How can I get it again?


To retrieve your e-invoice print, you can follow the steps below:
Step 1: Ensure your e invoice is generated within 48 hours because we can print an e invoice within 48 hours only as a government rule.
Step 2: If it is generated within 48 hours from the invoice date and time, you can print it from BUSY with two options: the first option is Transactions, then Sales, then Modify that particular sales e invoice. In that, click on the Save option, and after saving, it will ask you to print the e invoice.
and 2nd option from Transactions then GST Misc. Utilities then E Way Bill & E Invoice Management then Generate Print E Invoice then Select the sales invoice then click on print of E invoice then you can take E invoice print.

Why is the IRN number or acknowledgement number not showing in the sales invoices in BUSY?

You can add IRN number and Aknowledged number come on the sales invoice with E-invoice OR code, Follow these given steps : 
 Step 1. Go to Administration 
 Step 2. Then click on Configuration 
 Step 3. Select Invoice Document and printing option 
 Step 4. Select Sales Invoice option 
 Step 5. Then on left side select Print E-Invoice QR Code and IRN and Aknowledged Number. 
 Step 6. Then preview sales invoice in Standard format. 
 Step 7. If you have Customize format then you need to configure your format by the concerned person who customized your format. 
 If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

Why is the IRN and QR code not getting printed automatically on my invoice?

You can add IRN number and Aknowledged number come on the sales invoice with E-invoice OR code, Follow these given steps : 
 Step 1. Go to Administration 
 Step 2. Then click on Configuration 
 Step 3. Select Invoice Document and printing option 
 Step 4. Select Sales Invoice option 
 Step 5. Then on left side select Print E-Invoice QR Code and IRN and Aknowledged Number. 
 Step 6. Then preview sales invoice in Standard format. 
 Step 7. If you have Customize format then you need to configure your format by the concerned person who customized your format. 
 If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

I want the invoice acknowledgement number to be printed in a bigger font size. How can I change the font settings for printing?

To print the invoice acknowledgement number in a larger font size You need to follow the below steps:
First, confirm whether the invoice format is standard or designed.
If using standard format, the e invoice acknowledgement number will come automatically in the default specified font because of its default setting, in that we can't change the font size.
or
If its design format is something you need to change in your designed advance format, you need to follow the below option:
1. To change the setting in the exiting advance format, you need to contact your local partner or dealer of BUSY because its chargeable setting is BUSY. If the local partner or dealer of BUSY is not able to do this,
2. Then we can be BUSY on a chargeable basis.

Frequently AskedQuestions