Frequently Asked Questions

To Configure automatically Ewaybill along with Einvoice you need 
to follow the steps 
Step1 Go to the administration menu and click on configuration
Step2 Click on Feature Options
Step3 Click on GST VAT option
Step4 make sure that Required Ewaybill Option is Y
Step5 Add location and pincode for Ewaybill generation and set 
Limit if any required 
Step6 select the gsp to generate Ewaybill along with Einvoice 
Step7 from Voucher series configuration Make sure to enable 
Generate Ewaybill after saving voucher option

If you getting errors while trying to generate e invoice in BUSY. To fix this, follow the below step:
Step 1: You should check the possible error before generating the e invoice for that particular part of your GST invoice and make sure no error is shown in the Check Possible Error Window.
Step 2: After ensuring the 'NO' invalid transaction is there,
Step 3: Proceed to e invoices for GST invoices, and then it will generate successfully without an error.

If you want to Save/Download/print an E-Invoice in BUSY, follow these steps:
 Step 1: Go to the Transaction tab and select GST Miscellaneous Utility.
 Step 2: Then select E-way Bill & E-Invoice Management and choose Generate/Print E-Invoice.
 Step 3: Select the voucher series and date, click on Load List then select the invoices and print the E-Invoice. 
 Step 4: All the E-invoices open in the browser/PDF reader, and then you can download the E-Invoice in PDF format.

The reason why the e-way bills are not syncing from the other software to BUSY could be due to a compatibility issue or a technical problem with the syncing process. It is recommended to check the settings and configurations of both the other software and BUSY to ensure they are compatible and properly connected for data syncing. Additionally, contacting the customer support of both software providers for further assistance would be beneficial in resolving the syncing issue.

To ensure the e invoice displays the correct shipping and billing party names and addresses, follow these steps:
Step1 : Ensure you've selected the correct transaction type, which should be Bill to Ship to.
Step2 : With the correct transaction type, the e invoice will automatically display both billing and shipping party names and addresses as expected.
Step3 : In case of transcation type selected wrong, you should check transaction type is bill to ship to, so it come automatically.

To ensure that the E-invoice acknowledgement number prints on GST bills in BUSY, 
 Step1: Go to administration menu.
 Step2: Select on configuration and click on feature and options 
 Step3: Click on invoice, document and printing options
 Step4: Click on standard and choose the voucher type as sale 
 Step5:enable the print acknowledgement number in invoice 
 Step6: Save the configuration 
 Step7: Now generate e-invoice and print acknowledgement number show in GST bill of BUSY.

To fix the issue of auto token for printing you can follow the steps. 
 Step 1. Go to administration menu click 
 Step 2. Configuration click 
 Step 3. Features or options click 
 Step 4. Gst or vat click 
 Step 5. Click on gsp configuration 
 Step 6. Ensure that the gsp user id and password is correct, if not then correct it. 
 Now after cheking configuration you can print the e invoice.

Yes There is a way to edit just the design QR code to change the QR code size you need to follow the steps 
Step1 Go to administration menu and click on configuration
Step2 Click Invoice document printing option and select advance 
Step3 select the voucher type and select the existing format in which you need to make changes 
Step4 Go to the header or footer option where the QR code field Exist 
Step5 

To cancel the invoice you need to follow the steps 
Step1 go to transaction menu and click on sales and then list 
Step2 select date range and ok 
Step3 select the voucher which you want to cancel in modify mode
Step4 on the top right of voucher module you will see a cancel option 
Click on it and fill the reason of cancellation . You can also use shortcut key Control and X together to cancel invoice.

To print QR code and IRN number on BUSY invoices then please follow below steps : 
Step 1: Go to Administration. 
Step 2: Go to Configuration. 
Step 3: Then go to invoice/Document printing. 
Step 4: Go with standard format and select Invoice. 
Step 5: Then configuration window will appear, here you need to specify Y for Print E-invoice QR code and Print E-inv.IRN/Ack No./Ack.Date Options. 
Step 6: Save the configurations and check the preview.