Frequently Asked Questions

Solutions to common issues related to Taxation — E Invoice Print.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

The dot in the middle of my item name is disappearing when I generate an e-invoice and e-way bill together in BUSY GST. How can I retain the full item name with dot? 

To Retain the full item name with dot while generating 
Ewaybill and Einvoice both You need to Follow The Steps
Step1 After saving the voucher Click Yes on Generating 
E waybill and Einvoice 
Step2 Select automatic or json in which format you want to 
generate waybill and Einvoice 
Step3 While open Automatic E Invoice IRN generation box and 
Ewaybill Generation box select special charater to 
remove option and remove all characters from there .

I want to set up E-Waybill and E-Invoicing in BUSY but both are using the same GSP. How can I configure separate GSPs for each? 

To separe GSP for Ewaybill and Einvoice in BUSY 
You need to follow the steps
Step1 Go to administration menu
Step2 Click on Configuration
Step3 Click on Features option
Step4 Click on GST VAT
Step5 Click on Gsp Configuration 
Step6 Select the separate gsp name in GSP for Ewaybill option and GSP for EInvoice option
Step7 Put the relevent GSP user name and password on both the GSP of 
Webtel Electrosoft Pvt Ltd and Pinnacle Finserv advisors Pvt Ltd

Adding a digital signature to e-invoice PDF before sending to the customer in BUSY. 

Electronic invoicing (e-Invoicing) is the exchange of the invoice document between a supplier and a buyer in an integrated electronic format. The e-Invoice System is for GST registered person for uploading all the B2B invoices to the Invoice Registration Portal (IRP). The IRP generates and returns a unique Invoice Reference Number (IRN), digitally signed e-invoice and QR code to the user. Hence there is no requirement for generation of E-invoice for B2C.

Generating e-invoices directly from the portal if unable to do so from BUSY. 

Electronic invoicing (e-Invoicing) is the exchange of the invoice document between a supplier and a buyer in an integrated electronic format. The e-Invoice System is for GST registered person for uploading all the B2B invoices to the Invoice Registration Portal (IRP). The IRP generates and returns a unique Invoice Reference Number (IRN), digitally signed e-invoice and QR code to the user. Hence there is no requirement for generation of E-invoice for B2C.

How do I add my buyer's address and other details required for e-invoicing in BUSY? 

To add your buyer's address and other details required for e invoicing in BUSY, you need to follow the below steps:
Step 1: Go to Administration.
Step 2: Select Masters and then Account.
Step 3: Click on Modify and choose the customer account master you want to update buyer's address and other details.
Step 4: Open the customer account master, and within the details, make the necessary change of buyer's address and other details.

What should I do if the party is from Haryana but the pin code belongs to Delhi? How does this affect e-invoice generation? 

It's not possible if the party is from Haryana and his pin code belongs to Delhi; it will create an error while generating the e invoice and show you the pincode error.
but it is possible in the case of billing and shipping details, in that if the party billing address details are from Haryana and the shipping details are from Delhi, then we can generate the e invoice.

I am unable to view certain options like place of supply on the E-Invoice portal. What should I do? 

If you are unable to view certain options, like place of supply, on the E Invoice portal,
Step 1: You should reach out to the customer support of the E Invoice portal for assistance.
Step 2: They will be able to help you troubleshoot the issue and provide guidance on how to access the missing options.
Step 3: And you can generate an e invoice from BUSY sales BIll Generation Process.

I am getting an error "Bill from party address cannot be blank" when trying to generate an e-invoice for a cash memo transaction. How can I resolve this? 

Cash memo transactions are showing errors when generating e invoices because e invoices are specifically designed for business to business (B2B) transactions only.
while cash memos are used for business to consumer (B2C) transactions. Therefore, e invoices are not applicable to cash memo transactions, resulting in errors.
So, make sure that while generating an e invoice, it should be only transactions with registered party business to business (B2B) transactions.

Why is the e-invoice not getting generated for my cash memo invoices in BUSY? How can I enable e-invoice generation for cash memo/voucher invoices? 

Cash memo transactions are showing errors when generating e invoices because e invoices are specifically designed for business to business (B2B) transactions only.
while cash memos are used for business to consumer (B2C) transactions. Therefore, e invoices are not applicable to cash memo transactions, resulting in errors.
So, make sure that while generating an e invoice, it should be only transactions with registered party business to business (B2B) transactions.

I am unable to generate e-invoices for my cash memo transactions even after updating to the latest version of BUSY? 

Cash memo transactions are showing errors when generating e invoices because e invoices are specifically designed for business to business (B2B) transactions only.
while cash memos are used for business to consumer (B2C) transactions. Therefore, e invoices are not applicable to cash memo transactions, resulting in errors.
So, make sure that while generating an e invoice, it should be only transactions with registered party business to business (B2B) transactions.
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