Frequently Asked Questions

To generate the ewaybill along with Einvoice You need to enable both the ewaybill required and Einvoice required option in GST VAT option Under Configuration feature and option menu then at the time of generating transport details you will get a option of Generate Ewaybill within Einvoice if you make it Y then Ewaybill will be generate along with Einvoice.

If the e-invoice JSON file may not be compatible with the government specified format. You may need to update your software to the latest version that supports. You can also check the e-invoice format, JSON file and template on the e invoice portal.Further the auto generated e invoice from BUSY is redirected to e invoice portal which is upto date.

I'm sorry, but currently this option is not given in the BUSY Mobile App.
and I couldn't find any information in the documentation regarding printing invoices with QR codes using the BUSY mobile app.
It's possible that this feature may not be available in the mobile app.
I would recommend reaching out to BUSY customer support for further assistance with this specific question.

To Print E-invoice details on sale bill you can try following steps: 
Step 1: Go go To the administration menu. 
Step 2: select the configuration than select invoice document printing. 
Step 3: Select the Standerd option and choose sale e-invoice. 
Step 4: Enable the print the e-invoice qr code and print e-invoice acknowledgement no. IRN acknowledgement date and save.

To enable E invoice in BUSY you need to follow the steps
Step1 Go to the Administration menu
Step2 Click on Configuration
Step3 Click on Voucher series Configuration
Step4 Click on sales
Step5 Select the series in which you need to enable Einvoice
Step6 Click on Voucher Configuration 
Step7 Enable Y of the option Generate E Invoice after Saving
Step8 Enable Y Input Transport Details

If you are unable to print E invoice from BUSY so check these following steps:
Step 1: You can check the bill on which date you have created as after 48 hours you can't print.
Step 2: If you have saved pdf for same E invoice then you can print.
Step 3: You can check via E invoice portal for same.

How to retrieve and print an E-Invoice generated more than 42 hours ago in BUSY?
 Step1: Once an E-Invoice is generated in BUSY, it cannot be printed if more than 48 hours have passed. Step2: There is no way to retrieve or print an E-Invoice generated more than 48 hours ago in BUSY, or form the e-invoice portal.

If you are facing issues in item name while generating both Ewaybill and Einvoice 
You need to follow the steps 
Step1 check the item name is more than three character 
Step2 while generating Ewaybill Einvoice select Item name to print option
Step3 Check Both Ewaybill and Einvoice option are enable from Voucher series 
Configuration menu of sale 

TO Print Invoices through BUSY meeting all Compliance requirements of IRN and QR codes you need to follow the steps 
Step1 go to administration menu
step2 click on configuration option
step3 Click on Invoice Document Printing
step4 click on standard 
Step5 Select sale Invoice 
Step6 Make Print Einvoice QR Code Y and Print 
EInvoice,IRNand Ack No and date Y
Step7 Save

If E-Invoice could not be printed and error message show Then connection with the server was terminated abnormally follow the below steps:
Step :1
Verify the Internet Connection: Ensure that the network connection is stable and reliable. Check for any disruptions or intermittent connectivity issues.
Step: 2
Check entered value : User need to change default users from GSP Configuration.