Frequently Asked Questions

You should follow below steps to print E-invoice if it not printing 
 Step 1:Goto BUSYwin folder select E-InvoiceTemp Folder Remove Json file. 
 Step 2: Open BUSY. 
 Step 3:Check Antivirus and exclude BUSYwin folder and BUSY21 icon. 
 Step 4: Goto Transaction open invoice in modify mode and save voucher click on Print E-invoice.

In BUSY , we can print E invoice QR code in standard , you need to follow the mentioned steps:
 Step 1: Go to administration and select Configuration option 
 Step 2: Click on Invoice document printing standard
 Step 3: Select sale invoice
 Step 3: Enable Print E invoice QR code and save the configuration

To print E-Invoice QR code and Acknowledgement number in Invoice generated from BUSY follow the below steps:
Step 1: Generate e-invoice number and Acknowledgement no in the Invoice.
Step 2: Go to administration=>Configuration=>Invoice/Document Printing=>Standard.
Step 3: Select voucher for configuration.
Step 4: Enable Print E-invoice IRN /Ack.No./Ack.Date and then it will print in the standard invoice of BUSY.

The typical time to fully configure and set up e-invoicing through the BUSY portal may vary depending on the individual's familiarity with the software and the specific requirements of their business. It is recommended to follow the step-by-step guidance provided by the customer support agent to ensure a smooth and efficient setup process.

To not show item value consolidately and show item description 
separately you need to follow the steps 
1 while generating E invoice an automatic E invoice IRN 
generation box will appear where you need to disable the option 
do not club item details and disable club item details on hsn and unit

To view the generated E-Invoice follow below steps:
 Step 1: Set default PDF browser.
 Step 2: Install DotNetframeork in your system through control pannel.
 Step 3: Change GSP ID and check.
 Step 4: Exclude BUSY from anti virus or firewall.
 If still issue persists then can share your concern on support@busy.in

If the barcode and acknowledgement number are not showing up, when I try to access it in another state, normally it does not happen. You can access it in another state with the barcode and acknowledgement number. If it still happens, then clarify how you access it in another state.

To generate an e invoice, you get the error The ship does not belong to this harbour tate. To solve this, you need to update the station name in Transport while modifying the voucher and also update the station name in the customer's account master. This should resolve the issue.

Yes, there are customization options available for e-invoices in the standard format of BUSY, Follow these steps : 
 Step 1: Go to Administration and then click on configuration. 
 Step 2: Then click on Invoice/Document Printing. 
 Step 3: Then enable print e-invoice QR code/IRN/Aknowledged number and date.

If your invoice serial numbers or acknowledgement numbers are not in sequence, then you need to check if there is any backdated entry that is affecting your invoice serial number because it is changing your invoice number sequence.
and for acknowledgement numbers, we have an auto-generated number we can't sequence.