Frequently Asked Questions

To print an e invoice through a T81 printer connected to BUSY, follow these steps:
Step 1: The printer choice is not specific; you can use any printer, including T81, or any other printer.
Step 2: The E invoice format used is the default government format.

It is possible that there may be an error in the e-invoice generation process. It is recommended to check all the details entered and try generating the e-invoice again. If the issue persists, it may be necessary to contact customer support for further assistance.

If you get an error while generating an invoice or an eway bill, use the Opretion Time Out feature.
Switch GSP to either only Webtail or Pinacle if there is still an issue facing Generate.JSON file and upload from Govt Poral for the time being.

To avoid clubbing together into one line, when you are going to generate an e invoice, you have to specify NO in the option of Do not club item details in the Automatic E invoice IRN generation window while generating an e invoice.

To Retrieve and save PDF copy of E invoice you need to 
follow the steps 
Step1 Open the Voucher in modify mode and save 
Step2 after saving a Einvoice print option will appear Press Yes
Step3 print the einvoice or save in PDF 

After generating of Einvoice it showing only for 2 days in E invoice 
portal and after 2 days its automatically remove from Einvoice portal 
but it would be show in the Current period B2B invoices list in GST portal 
of GSTR 1 .

To solve the error that says Connection is showing when trying to print invoices, you can check While printing of E invoivce make sure in your system internet is connected because when we print E invoice it necessary of connection on internet.

"To resolve the printing of E-invoice issue in BUSY, you can try the following steps: 
Step 1: Install .Net frame work file from control panel. 
Step 2: Delete all temp files from BUSYwin folder. 
Step 3: Set Default Browser to google chrome.

The limit for printing an E-invoice is 48 hours. It is not possible to print an invoice generated more than 48 hours ago in BUSY, as the 48-hour limit has passed. The invoice can only be printed within 48 hours of generation.

If your company’s or the party’s GSTIN is wrong, you will not be able to generate an e-invoice or its print. To correct the GST number, you need to validate it in the party master and correct it if required.