Frequently Asked Questions

Solutions to common issues related to Taxation — E Invoice Print.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

When generating e-way bill, it is printing on two separate pages. How can I configure the settings so that e-way bill prints on a single page? 

In case of E invoice its generating one E invoice only, there is not option to generate two E invoice, if its generated two its can be the your sales Invoice two copy i.e. original and duplicate sale invoice

Why are two invoices generated when I create an e-invoice in BUSY? Which invoice should be shared with the customer? 

In case of E invoice its generating one E invoice only, there is not option to generate two E invoice, if its generated two its can be the your sales Invoice two copy i.e. original and duplicate sale invoice

I usually close my shop for - days. Will this be an issue with BUSY's hour invoice printing policy?Duplicate 

BUSY does not have any 48 hours invoice print policy, you can print your invoices any time. However if you have generated e invoice in BUSY then you can print within 48 hours only as per the GST regulations.

How can I customize the e-invoice format if required? 

To customize the e-invoice format in BUSY, you can contact the dealer or designer who created your customized invoice format. They will be able to assist you in making the necessary changes to align it with the e-invoice requirements.

How can I customize the E-Way Bill format? 

To customize the e-invoice format in BUSY, you can contact the dealer or designer who created your customized invoice format. They will be able to assist you in making the necessary changes to align it with the e-invoice requirements.

My invoices are not getting updated on the GST portal even though they are generated from the software. What could be the reason and how to resolve this? 

if Invoice not Getting Upload after Generatefrom BUSY Software check ACK no, Ack Dtae, QR code and IRN No.
if everything is ok then book ticket of gst helpline portal or Manual upload invoice from dircet GSTR1 upload option

I am unable to edit or correct the item names with missing dots in the auto generated e-invoices. What should I do? 

After generating E invoice it cant be modified but while generating 
Einvoice if you remove Special characters from the option of special 
Characters to be removed box then item name could be come with dot 
in Einvoice

Do I need to enter the buyer's GST number? Where does this information go in the e invoice fields? 

Yes, you have to mention the buyer's GST number in their master in BUSY, if they are registered. Further, when your print an e invoice then GST number will be shown in the GSTIN field under Recipient.

I usually add custom text like "FOR condition" in bill print outs. How can I add similar custom text in the new e-invoice system? 

If you are not getting For Condition in the printing of Einvoice format then we would like to update you that this specific format is as per the E invoice portal and the same is uneditable.

Why is the IRN number showing in my e-invoice even after generating the invoice without e-way bill? How can I remove it? 

IRN number is generated while you have created E invoice this number is not related to Ewaybill so if you even dont generate ewaybill but generated Einvoice then it will show on your E invoice .
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