Frequently Asked
Questions

Q: I need to print multiple copies of an E-invoice in BUSY. Is there an option for this?

To print multiple copies of an invoice in BUSY, you need to follow the below steps: Step 1: Go to the Transactions menu. Step 2: Under Transactions, locate and select GST Misc. Utilities. Step 3: Inside GST Misc. Utilities, choose E Way Bill and E Invoice Management. Step 4: In the next menu, click on Generate Print E Invoice. Step 5: You will see the option Generate Print E Invoice. Select this option. Step 6: Choose an e invoice to be generated automatically, if that's your preference. Step 7: In the voucher details section, select the voucher type. Step 8: Specify the starting date and ending date for the vouchers you want to work with. Step 9: Click Load List to view the vouchers within the specified date range. Step 10: Select all the sales e invoices for which you want to print the e invoice. Step 11: Then you will find the option to print an e invoice, on which you can specify the multiple copies for Print of E Invoice. By clicking on this option, you can print an e invoice for multiple e invoices.

Q: I am unable to see the QR code and e-invoice details on the print preview and printout of the invoice, even though the e-invoice number is getting generated. How can I resolve this?

To see the QR code and e invoice details on the print preview and printout of the invoice, you need to follow the below the steps: First Confirm whats it's format Standard or design. If its standard format, This can be done by going to the settings menu with the below steps: Step 1: Go to Administration then Configuration Step 2: Then select Invoice Document Printing, then Standard, then select Sales Invoice Step 3: After selecting the invoice settings, enable the QR code option and E invoice INR, Ack No., and Ack Date. Step 4: Once enabled, the E invoice INR, Ack No., and Ack Date and QR code will automatically be generated and added to your invoices. or If its Design format, you need to change in your designed advance format, you need follow the below option: 1. To change setting in exiting advance format, you need to contact your local partner dealer of BUSY,becuase its chargeble setting in BUSY, and if local partner dealer of BUSY not able to do this, 2. Then we can in BUSY in chargeble basis.

Q: The IRN number and acknowledgement number are not printing on the e-invoice. How can I get these details to print?

To get the IRN number and acknowledgement number to print on the e invoice in BUSY, you need to follow the below the steps: First Confirm whats it's format Standard or design. If its standard format, This can be done by going to the settings menu with the below steps: Step 1: Go to Administration then Configuration Step 2: Then select Invoice Document Printing, then Standard, then select Sales Invoice Step 3: After selecting the invoice settings, enable the QR code option and E invoice INR, Ack No., and Ack Date. Step 4: Once enabled, the E invoice INR, Ack No., and Ack Date and QR code will automatically be generated and added to your invoices. or If its Design format, you need to change in your designed advance format, you need follow the below option: 1. To change setting in exiting advance format, you need to contact your local partner dealer of BUSY,becuase its chargeble setting in BUSY, and if local partner dealer of BUSY not able to do this, 2. Then we can in BUSY in chargeble basis.

Q: Why am I unable to print the e-invoice despite generating it?

There could be several reasons why you are unable to print the e-invoice despite generating it in BUSY. Some possible reasons could be: 1. Incorrect printer settings: Make sure that your printer is properly connected and set as the default printer in your system settings. Also, check the printer settings in BUSY to ensure that the correct printer is selected. 2. PDF viewer issues: If you are unable to open or print the e-invoice in PDF format, try using a different PDF viewer or updating your current PDF viewer to the latest version. 3. Printer driver issues: Ensure that you have the latest printer drivers installed for your printer. Outdated or incompatible printer drivers can cause printing issues. 4. Network or connectivity problems: Check your network connection to ensure that you have a stable internet connection. Poor connectivity can prevent the e-invoice from being sent to the printer. 5. Software compatibility issues: Verify that your version of BUSY is compatible with your operating system. Incompatibility between the software and the operating system can lead to printing problems.

Q: I need to modify an e-invoice but the voucher is under automatic series in BUSY. What should I do?

To modify an e-invoice but the voucher is under automatic series in BUSY, you need to follow below steps: Step 1: After generating the original e invoice, you cannot directly edit or make changes it because it has a unique E invoice Acknowledgment Number (Ack. No.), Acknowledgment Date (Ack Date), and INR number that have already been generated. Step 2: If you need to make modifications to an e invoice or regenerate it with changes, you must cancel the original e invoice within 24 hours of its creation. Step 3: After cancelling the original e invoice, you can then re generate a new e invoice with the necessary modifications. However, this new e invoice will have a different invoice number. It can't have the same number as the original e invoice. By following these steps, you can effectively make changes to an e invoice that has already been created. Just remember that you need to cancel the original e invoice within the specified time frame, and the new invoice will have a different invoice number.

Q: I want the QR code and IRN number to print automatically on my invoices in BUSY. What settings do I need to configure?

To print QR code and IRN number in sales invoice in BUSY, you need to enable QR code and IRN number option in BUSY, but please make sure whats it's format Standard or design. If its standard format, This can be done by going to the settings menu with the below steps: Step 1: Go to Administration then Configuration Step 2: Then select Invoice Document Printing, then Standard, then select Sales Invoice Step 3: After selecting the invoice settings, enable the QR code option and E invoice INR, Ack No., and Ack Date. Step 4: Once enabled, the QR code and IRN number will automatically be generated and added to your Sales invoices. or If its Design format, you need to change in your designed advance format, you need follow the below option: 1. To change setting in exiting advance format, you need to contact your local partner dealer of BUSY,becuase its chargeble setting in BUSY, and if local partner dealer of BUSY not able to do this, 2. Then we can in BUSY in chargeble basis.

Q: I need to reprint an invoice I generated days back in BUSY. How can I do that?

To reprint an invoice I generated 2 days back in BUSY, you need to follow the below steps: Step 1: After generating the original e invoice, you cannot directly edit or make changes it because it has a unique E invoice Acknowledgment Number (Ack. No.), Acknowledgment Date (Ack Date), and INR number that have already been generated. Step 2: If you need to make modifications to an e invoice or regenerate it with changes, you must cancel the original e invoice within 24 hours of its creation. Step 3: After cancelling the original e invoice, you can then re generate a new e invoice with the necessary modifications. However, this new e invoice will have a different invoice number. It can't have the same number as the original e invoice. By following these steps, you can effectively make changes to an e invoice that has already been created. Just remember that you need to cancel the original e invoice within the specified time frame, and the new invoice will have a different invoice number.

Q: Why am I unable to modify or edit the e-invoice voucher after generating it in BUSY?

To modify or edit the e invoice voucher after generating it in BUSY, you need to follow below steps: Step 1: After generating the original e invoice, you cannot directly modify or regenerate it because it has a unique E invoice Acknowledgment Number (Ack. No.), Acknowledgment Date (Ack Date), and INR number that have already been generated. Step 2: If you need to make modifications to an e invoice or regenerate it with changes, you must cancel the original e invoice within 24 hours of its creation. Step 3: After cancelling the original e invoice, you can then re generate a new e invoice with the necessary modifications. However, this new e invoice will have a different invoice number. It can't have the same number as the original e invoice. By following these steps, you can effectively make changes to an e invoice that has already been created. Just remember that you need to cancel the original e invoice within the specified time frame, and the new invoice will have a different invoice number.

Q: How do I print all pending e-invoice files at once instead of printing individually?

To print all pending e invoice files at once instead of printing them individually, you need to follow the below steps: Step 1: Go to the Transactions menu. Step 2: Under Transactions, locate and select GST Misc. Utilities. Step 3: Inside GST Misc. Utilities, choose E Way Bill and E Invoice Management. Step 4: In the next menu, click on Generate Print E Invoice. Step 5: You will see the option Generate Print E Invoice. Select this option. Step 6: Choose an e invoice to be generated automatically, if that's your preference. Step 7: In the voucher details section, select the voucher type. Step 8: Specify the starting date and ending date for the vouchers you want to work with. Step 9: Click Load List to view the vouchers within the specified date range. Step 10: Select all the sales e invoices for which you want to print the e invoice. Step 11: Then you will find the option to print an e invoice. By clicking on this option, you can print an e invoice for all the pending e invoices.

Q: Why am I unable to edit or make changes to the autogenerated invoice before printing?

To edit or make changes to the autogenerated invoice before printing, you need to follow below steps: Step 1: After generating the original e invoice, you cannot directly edit or make changes it because it has a unique E invoice Acknowledgment Number (Ack. No.), Acknowledgment Date (Ack Date), and INR number that have already been generated. Step 2: If you need to make modifications to an e invoice or regenerate it with changes, you must cancel the original e invoice within 24 hours of its creation. Step 3: After cancelling the original e invoice, you can then re generate a new e invoice with the necessary modifications. However, this new e invoice will have a different invoice number. It can't have the same number as the original e invoice. By following these steps, you can effectively make changes to an e invoice that has already been created. Just remember that you need to cancel the original e invoice within the specified time frame, and the new invoice will have a different invoice number.

Find Solutions to Common Issues Related to taxation - e invoice print

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I need to print multiple copies of an E-invoice in BUSY. Is there an option for this?

To print multiple copies of an invoice in BUSY, you need to follow the below steps:
Step 1: Go to the Transactions menu.
Step 2: Under Transactions, locate and select GST Misc. Utilities.
Step 3: Inside GST Misc. Utilities, choose E Way Bill and E Invoice Management.
Step 4: In the next menu, click on Generate Print E Invoice.
Step 5: You will see the option Generate Print E Invoice. Select this option.
Step 6: Choose an e invoice to be generated automatically, if that's your preference.
Step 7: In the voucher details section, select the voucher type.
Step 8: Specify the starting date and ending date for the vouchers you want to work with.
Step 9: Click Load List to view the vouchers within the specified date range.
Step 10: Select all the sales e invoices for which you want to print the e invoice.
Step 11: Then you will find the option to print an e invoice, on which you can specify the multiple copies for Print of E Invoice. By clicking on this option, you can print an e invoice for multiple e invoices.

I am unable to see the QR code and e-invoice details on the print preview and printout of the invoice, even though the e-invoice number is getting generated. How can I resolve this?

To see the QR code and e invoice details on the print preview and printout of the invoice, you need to follow the below the steps:
First Confirm whats it's format Standard or design.
If its standard format, This can be done by going to the settings menu with the below steps:
Step 1: Go to Administration then Configuration
Step 2: Then select Invoice Document Printing, then Standard, then select Sales Invoice 
Step 3: After selecting the invoice settings, enable the QR code option and E invoice INR, Ack No., and Ack Date.
Step 4: Once enabled, the E invoice INR, Ack No., and Ack Date and QR code will automatically be generated and added to your invoices.
or
If its Design format, you need to change in your designed advance format, you need follow the below option:
1. To change setting in exiting advance format, you need to contact your local partner dealer of BUSY,becuase its chargeble setting in BUSY, and if local partner dealer of BUSY not able to do this, 
2. Then we can in BUSY in chargeble basis.

The IRN number and acknowledgement number are not printing on the e-invoice. How can I get these details to print?

To get the IRN number and acknowledgement number to print on the e invoice in BUSY, you need to follow the below the steps:
First Confirm whats it's format Standard or design.
If its standard format, This can be done by going to the settings menu with the below steps:
Step 1: Go to Administration then Configuration
Step 2: Then select Invoice Document Printing, then Standard, then select Sales Invoice 
Step 3: After selecting the invoice settings, enable the QR code option and E invoice INR, Ack No., and Ack Date.
Step 4: Once enabled, the E invoice INR, Ack No., and Ack Date and QR code will automatically be generated and added to your invoices.
or
If its Design format, you need to change in your designed advance format, you need follow the below option:
1. To change setting in exiting advance format, you need to contact your local partner dealer of BUSY,becuase its chargeble setting in BUSY, and if local partner dealer of BUSY not able to do this, 
2. Then we can in BUSY in chargeble basis.

Why am I unable to print the e-invoice despite generating it?

There could be several reasons why you are unable to print the e-invoice despite generating it in BUSY. Some possible reasons could be:
 1. Incorrect printer settings: Make sure that your printer is properly connected and set as the default printer in your system settings. Also, check the printer settings in BUSY to ensure that the correct printer is selected.
 2. PDF viewer issues: If you are unable to open or print the e-invoice in PDF format, try using a different PDF viewer or updating your current PDF viewer to the latest version.
 3. Printer driver issues: Ensure that you have the latest printer drivers installed for your printer. Outdated or incompatible printer drivers can cause printing issues.
 4. Network or connectivity problems: Check your network connection to ensure that you have a stable internet connection. Poor connectivity can prevent the e-invoice from being sent to the printer.
 5. Software compatibility issues: Verify that your version of BUSY is compatible with your operating system. Incompatibility between the software and the operating system can lead to printing problems.

I need to modify an e-invoice but the voucher is under automatic series in BUSY. What should I do?

To modify an e-invoice but the voucher is under automatic series in BUSY, you need to follow below steps:
Step 1: After generating the original e invoice, you cannot directly edit or make changes it because it has a unique E invoice Acknowledgment Number (Ack. No.), Acknowledgment Date (Ack Date), and INR number that have already been generated.
Step 2: If you need to make modifications to an e invoice or regenerate it with changes, you must cancel the original e invoice within 24 hours of its creation.
Step 3: After cancelling the original e invoice, you can then re generate a new e invoice with the necessary modifications. However, this new e invoice will have a different invoice number. It can't have the same number as the original e invoice.
By following these steps, you can effectively make changes to an e invoice that has already been created. Just remember that you need to cancel the original e invoice within the specified time frame, and the new invoice will have a different invoice number.

I want the QR code and IRN number to print automatically on my invoices in BUSY. What settings do I need to configure?

To print QR code and IRN number in sales invoice in BUSY, you need to enable QR code and IRN number option in BUSY, but please make sure whats it's format Standard or design.
If its standard format, This can be done by going to the settings menu with the below steps:
Step 1: Go to Administration then Configuration
Step 2: Then select Invoice Document Printing, then Standard, then select Sales Invoice 
Step 3: After selecting the invoice settings, enable the QR code option and E invoice INR, Ack No., and Ack Date.
Step 4: Once enabled, the QR code and IRN number will automatically be generated and added to your Sales invoices.
or
If its Design format, you need to change in your designed advance format, you need follow the below option:
1. To change setting in exiting advance format, you need to contact your local partner dealer of BUSY,becuase its chargeble setting in BUSY, and if local partner dealer of BUSY not able to do this, 
2. Then we can in BUSY in chargeble basis.

I need to reprint an invoice I generated days back in BUSY. How can I do that?

To reprint an invoice I generated 2 days back in BUSY, you need to follow the below steps:
Step 1: After generating the original e invoice, you cannot directly edit or make changes it because it has a unique E invoice Acknowledgment Number (Ack. No.), Acknowledgment Date (Ack Date), and INR number that have already been generated.
Step 2: If you need to make modifications to an e invoice or regenerate it with changes, you must cancel the original e invoice within 24 hours of its creation.
Step 3: After cancelling the original e invoice, you can then re generate a new e invoice with the necessary modifications. However, this new e invoice will have a different invoice number. It can't have the same number as the original e invoice.
By following these steps, you can effectively make changes to an e invoice that has already been created. Just remember that you need to cancel the original e invoice within the specified time frame, and the new invoice will have a different invoice number.

Why am I unable to modify or edit the e-invoice voucher after generating it in BUSY?

To modify or edit the e invoice voucher after generating it in BUSY, you need to follow below steps:
Step 1: After generating the original e invoice, you cannot directly modify or regenerate it because it has a unique E invoice Acknowledgment Number (Ack. No.), Acknowledgment Date (Ack Date), and INR number that have already been generated.
Step 2: If you need to make modifications to an e invoice or regenerate it with changes, you must cancel the original e invoice within 24 hours of its creation.
Step 3: After cancelling the original e invoice, you can then re generate a new e invoice with the necessary modifications. However, this new e invoice will have a different invoice number. It can't have the same number as the original e invoice.
By following these steps, you can effectively make changes to an e invoice that has already been created. Just remember that you need to cancel the original e invoice within the specified time frame, and the new invoice will have a different invoice number.

How do I print all pending e-invoice files at once instead of printing individually?

To print all pending e invoice files at once instead of printing them individually, you need to follow the below steps:
Step 1: Go to the Transactions menu.
Step 2: Under Transactions, locate and select GST Misc. Utilities.
Step 3: Inside GST Misc. Utilities, choose E Way Bill and E Invoice Management.
Step 4: In the next menu, click on Generate Print E Invoice.
Step 5: You will see the option Generate Print E Invoice. Select this option.
Step 6: Choose an e invoice to be generated automatically, if that's your preference.
Step 7: In the voucher details section, select the voucher type.
Step 8: Specify the starting date and ending date for the vouchers you want to work with.
Step 9: Click Load List to view the vouchers within the specified date range.
Step 10: Select all the sales e invoices for which you want to print the e invoice.
Step 11: Then you will find the option to print an e invoice. By clicking on this option, you can print an e invoice for all the pending e invoices.

Why am I unable to edit or make changes to the autogenerated invoice before printing?

To edit or make changes to the autogenerated invoice before printing, you need to follow below steps:
Step 1: After generating the original e invoice, you cannot directly edit or make changes it because it has a unique E invoice Acknowledgment Number (Ack. No.), Acknowledgment Date (Ack Date), and INR number that have already been generated.
Step 2: If you need to make modifications to an e invoice or regenerate it with changes, you must cancel the original e invoice within 24 hours of its creation.
Step 3: After cancelling the original e invoice, you can then re generate a new e invoice with the necessary modifications. However, this new e invoice will have a different invoice number. It can't have the same number as the original e invoice.
By following these steps, you can effectively make changes to an e invoice that has already been created. Just remember that you need to cancel the original e invoice within the specified time frame, and the new invoice will have a different invoice number.

Frequently AskedQuestions