Frequently Asked Questions

Yes,The material issue to a party voucher type only affects the inventory and goods sent out.
To generate E way bill for Material issue to party voucher type , you can follow the below steps:
Step 1: Go to transaction then select Material issue to party voucher type
Step 2: Then click on Add option and create the invoice with required details and Make sure that the station, pin code, address, and GSTIN of the party are updated in the party master and the item tax category and valid HSN code are specified in the item master.
Step 3: Afterward, Select Y for E Way Bill required option and also mention station and Pin code in transport window along with transporter or Vehicle number.
Step 4: After Saving the Invoice, Click on YES to generate E-Way Bill and then select Automatic mode for it.
Step 5: Then Click on check possible errors tab and rectify the errors if have
Step 8: After error rectification , click on view & generate E invoice option
Step 9: Cross verify the details appear in window and generate E way.

If you are getting time out error while generating e-invoice from BUSY Accounitng Software you can check these things:
 1:First,you need to check is there any portal issue or not.
 2:Go to Administration menu,click configuration,click Features and options,then click GST/VAT,Check if the API is validating or not.
 3:Here,validate both APIs and check which one is getting validated and which one is not.
 4:If any API Webtel or Pinnacle is being validated as a GSP, then set that API in GSP for e-invoice,then go and generate again,
 3:If Both API is not validating,so you need to check your internet should be properly working on your system.
 4:If internet is properly working, you need to check if any antivirus on your system then exclude your BUSY and BUSYwin folder.
 5:Check in window defender,BUSY should be allow from window defender firewall,
 If its still showing that error it might be a PORTAL server issue in backend,so in that case you need to wait for some time when portal issue is resolve then you can generate e invoice, it will be genrated.

To configure E way bill related settings in BUSY, you need to follow these steps:
Step 1: First you have to create a GSP (GST Suvidha Provider), you need to visit the eway bill portal and select Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited as the GSP Vendor type.
Step 2: Go to Administration and click on configuration.
Step 3: Select Features / Options and click on GST / VAT, here you will see a option called E way Bill Required 
Step 4: Set Y to turn it on and mention your place and pincode.
Step 5: Then enter GSP username and password in GSP Configuration tab and save the configuration.
Step 6: Go back to Administration and click on configuration.
Step 7: Choose the Voucher Series Configuration option and select the voucher type such as Sale, Purchase etc.
Step 8: Then, select the voucher series and click on Voucher Configuration.
Step 9: Here, you will see options of Input Transport Details, Generate E way Bill After Saving, set Y to enable that. 
Now your BUSY is ready to generate E-way Bill Automatically.

To configure email in BUSY You Need to follow some steps-
Step 1- Go to Administration and click on Configuration.
Step 2- After click on Configuration select the email confifuration option 
Step 3- Tick on send directly option and then tick for send report as per your requirement and then enter SMTP Server name of Mail id For example - Google mail id you have to enter SMTP Server name as 'smtp.gmail.com' and enter User name and password and for password you have to create app password from google manaegement from 2 step verification and then enter in Password field in email configuration 
Step 4- Enter email in reply to field and save the configuration and then you can send invoice or any report from BUSY
If you are facing issue during E- way bill generation which is about distance as it is too high so you can enter distance as Zero in Input transport details window or can enter by check exact distance from e way bill portal in services option and click on pin to pin Distance .

To troubleshoot the issue of E-Way bill not getting auto-generated even though the option is enabled, you should follow below steps: 
 Step 1: Go in administration and select configuration. 
 Step 2: Then click on feature/Options and select GST/VAT. 
 Step 3: Check E-Way bill required option as mention station and pincode in it. 
 Step 4: Check E-Way bill configuration as applicabilty , Enable in local transaction or not. 
 Step 5: Check GSP ID validation. 
 Step 6: Then go in billing party and check the required details like address, GSTN, station, pincode should be mention. 
 Step 7: Then check in transport window Transporter name should be mention without any special character. 
 Step 8: Either transporter ID or vehicle number should be mention in correct format as without blank space and special character. 
 Step 9: Ship to station and pincode should be mention. 
 Step 10: Option of E-way bill generation after saving should be through vouhcer series configuration. 
 If still issue persists then can share your concern on support@busy.in

To club the item details on the HSN and unit at e way bill generation in BUSY, follow these steps:
Step 1: Go to transaction then select the Sales voucher type.
Step 2: Now, Click on add tab and create the sales invoice
Step 3: Please ensure that the station, pin code, address, and GSTIN of the party are updated in the party master and the item tax category and valid HSN code are specified in the item master.
Step 4: Afterward, Select Y for E way bill required option and also mention station and Pin code in transport window then save thE way bill.
Step 5: Now ,click on YES to generate E way bill and then select Automatic mode for it.
Step 6: Now, Specify Y to enable Club item details on HSN and unit then press on OK tab.
Step 7: Next, Click on check possible errors tab and rectify the errors if have
Step 8: After error rectification , click on view & generate E way bill option
Step 9: Cross verify the details appear in window and generate E way bill.

In order to generate E-way Bills Automatically with BUSY please refer to the steps below :
Step 1: Navigate to the Administration section, then select Configuration and Features & Options.
Step 2: Click on the GST/VAT tab.
Step 3: In the GST/VAT window, select Y under the E-Way Bill Required option and click the Configure button.
Step 4: It will open the Configuration window, where you can configure details related to these bills generation, including the auto-generation feature.
Step 5: Enable Generation of E-Way Bill and to activate the generation feature, specify Y in this data field.
Step 6: Enter the User ID of the GSP (Goods and Services Tax Suvidha Provider) created during registration on the portal. This User ID differs from your portal login User ID.
Step 7: Enter the GSP password created during registration on the portal. This Password differs from your portal login password.
Step 8: When you save a voucher, you will see a generated message box asking if you want to proceed with automatic generation or generate the bill file. Click the “Yes” button to initiate automatic generation. 

There can be several reasons why you might not be able to view the e-invoice option. 
 1. If you are using Basic, blue and neo model of BUSY then you can not use this feature of e invoice. 
 Because this feature is not available in these model. 
 If you are using standard or enterprise then you can use this feature. 
 Step 1. Open BUSY software 
 Step 2. Open Company 
 Step 3. Go to administration menu click 
 Step 4. Configuration click 
 Step 5. Features or options click 
 Step 6. Gst/Vat click 
 Step 7. Enable e invoice 
 Step 8. Fill place and pincode 
 Step 9. Click on configuration 
 Step 10. Fill gsp id and password 
 Step 11. Then save the configuration 
 You need to enable one more option in administration menu 
 Step 1. In configuration 
 Step 2. Voucher series configuration 
 Step 3. Select that voucher type in which you want to create e invoice 
 Step 4. select series 
 Step 5. Click on voucher confgiuration 
 Step 6. Press y for yes on the option of generate e invoice after saving.

To generate API credential for e-invoicing then follow the given steps :
 Step 1: open your web browser and type einvoicegst.gov.in 
 Step 2: then open e-invoice portal 
 Step 3: Mention portal user name and password then click on login button 
 Step 4: After successfuly login, go to the left side if the panel and click on API users
 Step 5: Then click on Create API user 
 Step 6: Then click on send OTP and you will get OTP on the registered mobile no.
 Step 7: Then mention OTP and verify it 
 Step 8: select GSP server named as Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited 
 Step 9: Mention three ALPHABET in username
 Step 10: Create password with the minimum length of 12 to 15 character including special character
 Step 11: Click on save option and save the configuration 
 Step 12: Mention both GSP server user name and password in GSP configuration option from GST/VAT feature
 Step 13: Validate both GSP credential and save the configuration

If you want to generate an E Way bill for a transaction between 3 parties in BUSY, then you can enter different bill to ship to parties with their address.
To do this, follow these steps:
Step 1: First you need to enable billing shipping option by going to Administration and click on configuration.
Step 2: Choose the Voucher Series Configuration option and select the voucher type such as Sale, Purchase, etc.
Step 3: Then, select the voucher series and click on Voucher Configuration.
Step 4: Enable the option Seperate Billing / Shipping Details and save.
Step 5: Now, when you generate voucher you can enter shipping address after selecting the party and the billing address will be picked from party master.
Step 6: Enter other details in transport details window such as Tranporter, Vehicle No., Place, Pincode, etc and save.
Step 7: After saving the voucher a window will appear of E way bill generation, select yes on it.
Step 8: Check all the details and generate E way bill and wait for the process. After that you can print E way bill.