Frequently Asked Questions

Sure, here's a simplified step-by-step guide to generate an e-invoice in BUSY when transport details are not available: 
 Step 1:Go to Transactions. 
 Step 2:Select Sale and choose Add New. 
 Step 3:In the transport window, mark E-invoice required as Yes and provide necessary information. Click OK. 
 Step 4:Save the invoice and click Yes when prompted to generate the e-invoice. 
 Step 5:Select Automatic Option and choose Yes or No as needed. 
 Step 6:Click OK, check for possible errors, and correct any in red. 
 Step 7:Go to Generate and View E-Invoice, review details, and click Generate E-Invoice. 
 Step 8:Choose to print the e-invoice by clicking Yes. 
 Step 9:The printed e-invoice will include a QR code, e-invoice ID, Acknowledgment No., and Activation Date. 
 By following these steps, you can generate an e-invoice in BUSY without entering transport details.

To create the GSP User ID and password for auto generation of e way bill, follow the below steps:
Step 1: Open your browser and search ewaybillgst.gov.in.
Step 2: Login your e way bill portal with your eway credentials.
Step 3: Then navigate to the left hand side and select the option of registration.
Step 4: Under Registration you will find the GSP option click on it.
Step 5: Afterward, you will receive an OTP from the E-way bill portal on your registered email ID and mobile number.
Step 6: In the next window click on add user and choose GSP named webtel electrosoft private limited.
Step 7: Enter the appropriate Username and Password and add the user.
Step 8: Follow step 6 and 7 for creating another GSP named pinnacle finserv advisors private limited.
Step 9:Enter the same username along with prefix and password in the GSP credentials in GST/VAT configuration in BUSY.

If the B2C invoice not generating the E-Way bill even after configuration in BUSY Follow These Steps:
 1.Go to the Administration Select Configuration Then click on Features & options.
 2.Then Click on GST/VAT & Click on E-way bill Configuration Then Check the Amount if you enter in the option.
 3.Amount after which E-Way Bill is applicable (B2B/B2C).
 4.Then Go to the Administration Select Configuration Then click on Voucher Series Configuration.
 5.Then Select The Voucher Type & Click on the Series Then Click on Voucher Configuration.
 6.Then Press Y on Input Transport Details & Generate E-Invoice After Saving & save the Page.
 7.Then Chcek your GSP User Id or Password By Click on validate.
 8.Then try to generate E-Invoice.
 9.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

You can specify the dispatch details in BUSY by following these steps:
Step 1: Go to administration tab
Step 2: Then click on configuration option
Step 3: Then open the voucher series configuration
Step 4: Afterwards click on invoice for which you want to specify the dispatch details
Step 5: Select the series and then click on voucher configuration button 
Step 6: Then select input transport details option as yes to enable it then save the changes
Step 7: Then go to transaction tab and click on invoice
Step 8: Then you can add the invoice and while saving the invoice a transport window will appear
Step 9: In that transport window select transaction type as bill from dispatch from
Step 10: Then select dispatch details required as yes then you can enter the dispatch details and proceed
Note: Make sure you are using E-waybill feature in BUSY otherwise dispatch details function will not work

To generate E Way in BUSY after configure GSP configuration, follow these steps:
Step 1: Go to transaction then select the sales voucher
Step 2: Now, Click on add tab and create thE Way
Step 3: Please ensure that the station, pin code, address, and GSTIN of the party are updated in the party master and the item tax category and valid HSN code are specified in the item master.
Step 4: Afterward, Select Y for E Way required option and also mention station and Pin code in transport window.
Step 5: Save thE Way, click on YES to generate E Way and then select Automatic mode for it.
Step 6: and then Click on check possible errors tab and rectify the errors if have
Step 7: After error rectification , click on view & generate E way option
Step 8: Cross verify the details appear in window and generate E Way.

There could be multiple reason for showing issue while generating 
ewaybill to solve the issue follow the steps 
1 It could be possible the GSP credential you have mentioned in 
GSP configuration option is not valid user ID or password in that 
case you have to open Ewaybill portal and should check the GSP user 
ID and change the password then paste the new iD password in gsp configuration 
2 It could be possible you have not mentioned party station or pincode in voucher 
to resolve it you have to open party master and save the station and pincode and 
on transport details page mention the place of supply location and pincode 
3 It could be possible Transporter ID or vehicle mentioned is wrong in that case 
you have to validate and mention the valid gst number of transporter or proper 
vehicle number 

To generate E way bill from BUSY you can follow the below steps:
 Make sure you have all configuration for Ewaybill to check that go to GSt configuration and thed gsp configuration and check GSP id shoul be mentioned 
 Step 1: When creating voucher in transport details window mention all details and mention yes in E way bill required
 Step 1: Then after saving voucher there will be prompted to generate the E-way bill.
 Step 2: Click on “Yes”
 Step 3: Then check possible error and correct the
 Step 4: Click on View and generate and Review the entered information and make any necessary corrections
 Step 5: Click on generate E-way bill
 To correct the error while generating E way bill , check possible error you can find description of the error and you can correct the information showing incorrect

We keep our software updated with the latest GST rules. You need to download & install the latest release of BUSY to get the updated features.
To generate IDs and passwords for integration with Webtel and Pinnacle have to follow below steps:
Step 1: Open your chrome browser, then visit https://ewaybillgst.gov.in/login.aspx
Step 2: Then enter eway bill credentials and login into eway bill portal.
Step 3: Then click on Registration and select For GSP.
Step 4: Further, Click on Send OTP, enter the OTP so received and click on Verify OTP to verify the same
Step 5: Then Click on Add and In the GSP Name data field, select Webtel Electrosoft Private Limited or pinnacle finserv advisors private limited from the provided list. 
Step 6: Next, create your User ID and Password.
Step 7: Once you have specified your GSP Username and Password, click the Add button to register your GSP.

If E-Way bill option is not visible in the software , you check below Steps:
 Step 1: Check your BUSY model as it should be Saffron/Standard/Enterprise/Emerald.
 Step 2: Go in administration.
 Step 3: Then select configuration and click on feature/Options.
 Step 4: Select GST/VAT.
 Step 5; Then check option of E-Way bill required is Y or not.
 Step 6: Configure the given configuration as mention station and pincode.
 Step 7: Click on GSP configuration option.
 Step 8: Check GSP ID mentioned or not.
 Step 9: If not then create GSP ID from E-Way bill portal.
 Step 10: Mention it in GSP configurtion option.
 Step 11: Validate the GSP ID.
 Step 12: Save the configuration.
 Step 13: Also go in administration and select configuration then click on voucher series configuration and select the relevant voucher type and series then enable E-Way generation option after saving.

To generate E way bill when shipping goods from a warehouse instead of your company address in BUSY, you need to follow these steps:
Step 1: Go to Transaction menu and select Sales.
Step 2: Click on Add and enter all the necessary details such as date, Vch no., Party, Item, etc.
Step 3: Select the Material Center which have your warehouse address.
Step 4: Enter other details in transport details window such as Transporter, Vehicle no, Place, Pincode, etc and save. 
Step 5: After saving the voucher a window will appear of Eway bill generation, select yes on it.
Step 6: Set Y on the option Pick From Address details from Material Centre.
Step 7: Check all the details and generate eway bill and wait for the process. After that you can print e way bill.
Note: Make sure you have done all the configurations for e way bill generation.