Frequently Asked Questions

If you are getting errors in E-Invoice generation After multiple contacts with customer support,follow these steps: 
 1.Ensure To Rectify all the errors Before Generating Einvoice. 
 2.Ensure that you enter the station and pincode in the Party/Account master or in the Transport Window. 
 3.The UQC (Unit Quantity Code) error occurs when the unit is not set for e-invoice. 
 4.In the 'Check for Possible Errors' option, errors related to your transaction details, such as HSN, tax category, updated party details, UQC (Unit Quantity Code), or your address, may be displayed. 
 5.Sometimes errors occur due to your internet connection, so try with another internet connection. 
 6.You can also watch videos related to e-invoice generation on our YouTube channel 
 7.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

To troubleshoot issues with e-waybill generation in BUSY follow this:
 Step 1: Make sure you have successfully created gsp id and configure that in BUSY such as webtel,pinnacle
 Step 2: Ensure that all the mandatory configuration is properly done in the BUSY software
 Step 3: Make sure you have specify correct details while doing entry in BUSY 
 Step 4: Ensure that internet connectivity is proper in your system
 Step 5: BUSY should be excluded from antivirus,firewall 
 Step 6: Go to GST/VAT configuration where you specify the GSP id and set gsp from automatic to webtel and pinnacle and then try to generate check one by one after configure this
 Step 7: If still facing issue then may be the portal server is down so you need to wait or contact to E-waybill portal support
 Step 8: Otherwise check the error description and try to solve this accordingly

Follow these steps to generate E-waybill without any error:
Step 1: Make sure your machine is connected to the internet
Step 2: Make sure you have configured gsp id such as webtel and pinnacle with correct username and password in BUSY
Step 3: Make sure you heve specify all mandatory fields in invoice such as party name,item name,unit,quantity,amount,transport details and invoice number etc
Step 4: Go to administration tab then click on configuration button then open the feature and option tab then click on gst/vat
Step 5: Then click on gsp configuration and change gsp for E-waybill one by one individually such as if it is selected automatically change it to webtel and pinnacle one by one and then save and try to generate
Step 6: If still facing issue you need to check the error description that is showing and try to solve this accordingly
To generate E-waybill in tally software contact to tally support

If you are unable to generate an E-Way Bill from BUSY, try the following steps to resolve it: 
Step 1: Ensure that GSP Configurations are properly set in the GST/VAT feature. 
Step 2: Confirm you are using the updated version of BUSY. 
Step 3: Check that no antivirus or firewall is blocking BUSY. 
Step 4: Ensure a proper internet connection is established. 
Step 5: Verify that all correct details are entered while generating an E-Way Bill. 
Step 6: Do not forget to fill in mandatory fields, such as Transporter ID or Vehicle No, Station, PIN Code, and a valid HSN code. 
Step 7: Ensure you have a valid GSTIN and have filed previous GST returns. 
Step 8: In case of having the same PIN code for the From and To stations, mention the distance. 
Step 9: If the issue still persists, contact customer support for further assistance. 

To generate the e-way bill, it is necessary to have the name of the transporter and its 15 digit GSTIN number, otherwise the vehicle number has to be mentioned in the transporter window appear before saving voucher
If the E-Way Bill could not be generated and showing error message "Invalid Transporter ID" follow the below steps:
Solution:
Step :1 Use F3 to add Transporter name and its transporter ID. If we select the name of the transporter in the transporter window, then he should be registered under Eway Bill. The registration of the transporter can be checked on the Eway bill website.
https://www.ewaybill.nic.in/Others/TransportersSearch.aspx
Step :2 To modify already mentioned details for transporter, click on Administration Tab→ Misc. Data Entry→ Input Transporter’s GSTIN/ID or use “Double click to update GSTIN/ID” option to modify.
Step: 3 Check the entered value: Check Transporter ID (Transporter GSTIN)- from -Input/Update Transporter Details . Remove special characters & blank Space.

The process for generating an e-way bill in BUSY, Is given below: 
1.: Go to Administration. 
2: Click on Configuration. 
3: Select 'Feature and Options.' 
4: Choose GST/VAT. 
5: Enable E-way Bill and provide the 'Place' and 'Pincode 
6: Fill in all the details for E-way Bill Configuration. 
7: Click on GSP Configuration. 
8: Enter Webtel and Pinnacle ID's. generated through the portal 
9: Go to Voucher Series Configuration and select the voucher type. 
10: Choose the Voucher Series in which you want to use the E-way Bill. 
11: Enable the Transport window on the top right side. 
12: Enable the E-way Bill option on the bottom right side. 
13: Specify the Correct details in the party master such as station Pincode 
14: Specify the UQC in Unit masters for the Eway bill 
15: Specify the HSN Code 
16: Now create the voucher and generate the Eway bill

To check the status of an invoice that you generated, you need to follow the below steps:
 Step 1: Go to the Transactions menu.
 Step 2: Under Transactions, locate and select GST Misc. Utilities.
 Step 3: Inside GST Misc. Utilities, choose E Way Bill and E Invoice Management.
 Step 4: In the next menu, click on Generate Print E Invoice.
 Step 5: You will see the option Generate Print E Invoice. Select this option.
 Step 6: Choose an e-invoice to be generated automatically, if that's your preference.
 Step 7: In the voucher details section, select the voucher type.
 Step 8: Specify the starting date and ending date for the vouchers you want to work with.
 Step 9: Click Load List to view the vouchers within the specified date range.
 Step 10: Select all the sales e-invoices for which you want to check the status of the e-invoice generated.

Here are the steps for generating e-invoice of credit note:
 Step 1: Ensure to enable e-invoice option and configure it with GSP IDs in GST/VAT feature 
 Step 2: Then go to Administration menu
 Step 3: Then click on configuration 
 Step 4: Then click on Voucher series configuration
 Step 5: Select Credit Note voucher and series 
 Step 6: Then click on Voucher configuration option
 Step 7: Then enable Input Transport detail option as Y 
 Step 8: Then enable Generate e-invoice afetr saving option as Y 
 Step 9: Then save the configurations 
 Step 10: Then you can create credit note with neccessary details of party, item, tax if needed.
 Step 11: Then While savinh voucher transaport details window will appear 
 Step 12: Enable e-invoice required option as Y then click on OK button
 Step 13: Then you can proceed to generate e-invoice

Yes, there is some setting required other than GSP configuration that mentioned below: 
Go to the GST/ VAT Enable E-way bill then follow the below mentioned steps:
Step 1: Define the station and pin code in E-way bill configuration window.
Step 2: Define the amount for which it is applicable
Step 3: Define that E-way bill required for local transaction or not
Step 4: Define restriction to sub users for e-way bill
After configure E-way bill from GST / VAT follow the below mentioned staeps
Step 1: Go to Administration and then configuration.
Step 2: Click on Voucher series configuration and then select the voucher type in which you want to enable E-way bill
Step 3: Select Series and then click on Voucher configuration
Step 4: Enable Generate E-way bill after saving
Additionally printing setting need to be change for print Vehicle number
Enable Vehicle no. from Invoice document printing then clock on Optional fields /Transport details printing

To generate an e-invoice with 18% gst of the service item in BUSY then follow the steps :
 Step 1: Go to Transaction menu
 Step 2: Click on Sale voucher 
 Step 3: Then click on ADD button
 Step 4: Then create invoice and select in sale type as Local or central GST as 18% 
 Step 5: Then specify neccessary details of party, service item ( specify tax category as service 18% in the item master then need to be select in sale type as item wise ), quantity, price, amount and tax if applicable 
 Step 6: Then click on save button, a transport detail winodw will appear 
 Step 7: Then mention To Place and Pincode and Enable e-invoice required option as Y then click on OK button 
 Step 8: Then proceed to generate e-invoice after checking all the errors if any