Frequently Asked Questions

Generating e-way bills can sometimes lead to errors due to various reasons. Some common errors are as follows :
1. Ensure that the information provided, such as GSTIN, invoice numbers, product details, etc., is accurate and in the correct format.
2. Sometimes, the e-way bill portal might face technical issues. In such cases, wait for some time and try generating the e-way bill again.
3. Ensure that the GSTIN of the supplier and recipient are correct and correspond with the respective state codes.
4. Hsn code should be correct for Goods 
5. Verify GST no. of the supplier is correct or not.
6. Bill to party location can not be blank for this mention of the station name in party master. 
7. The distance between the pincode is too high. For this in the transport window type distance as 0 then proceed

To enable the settings for generating the e-way bill follow these steps:
1.: Go to Administration.
2: Click on Configuration.
3: Select 'Feature and Options.'
4: Choose GST/VAT.
5: Enable E-way Bill and provide the 'Place' and 'Pincode
6: Fill in all the details for E-way Bill Configuration. 
7: Click on GSP Configuration. 
8: Enter Webtel and Pinnacle ID's. generated through the portal
9: Go to Voucher Series Configuration and select the voucher type. 
10: Choose the Voucher Series in which you want to use E-way Bill. 
11: Enable the Transport window on the top right side. 
12: Enable the E-way Bill option on the bottom right side. 
13: Specify the Correct details in the party master such as station PINcode 
14: Specify the UQC in Unit masters for Eway bill
15: Specify the HSN Code 
16: Now create the voucher and generate Eway bill

To troubleshoot problems with generating e-Way bills in BUSY, you can follow these steps: 1. Ensure that you have a stable internet connection. 2. Verify that you have entered the correct e-Way bill credentials, including the username and password. 3. Check if you have entered the correct GSTIN (Goods and Services Tax Identification Number) and other relevant details. 4. Make sure that you have the latest version of BUSY installed. 5. Check if there are any updates available for the software and install them if necessary. 6. Verify that your system meets the minimum requirements for generating e-Way bills. 7. If the problem persists, refer to the software's documentation or contact BUSY support for further assistance. By following these steps, you should be able to troubleshoot and resolve any issues related to generating e-Way bills in BUSY.

To enable the settings for generating the e-way bill follow these steps:
1.: Go to Administration.
2: Click on Configuration.
3: Select 'Feature and Options.'
4: Choose GST/VAT.
5: Enable E-way Bill and provide the 'Place' and 'Pincode
6: Fill in all the details for E-way Bill Configuration. 
7: Click on GSP Configuration. 
8: Enter Webtel and Pinnacle ID's. generated through the portal
9: Go to Voucher Series Configuration and select the voucher type. 
10: Choose the Voucher Series in which you want to use E-way Bill. 
11: Enable the Transport window on the top right side. 
12: Enable the E-way Bill option on the bottom right side. 
13: Specify the Correct details in the party master such as station PINcode 
14: Specify the UQC in Unit masters for Eway bill
15: Specify the HSN Code 
16: Now create the voucher and generate Eway bill

To generate an E way bill from BUSY, you can follow these steps:
Step 1: Go to Transaction menu and select the voucher such as Sales, Purchase, etc.
Step 2: Click on Add and enter all the necessary details such as date, Vch no., Party, Item, etc.
Step 3: Enter other details in transport details window such as Transporter, Vehicle no, Place, Pincode, etc and save. 
Step 4: After saving the voucher a window will appear of Eway bill generation, select yes on it.
Step 5: Check all the details and generate eway bill and wait for the process. After that you can print e way bill.
Note: Make sure you have done all the configurations for e way bill generation.
Further, E way bill has a validity, if it is expired before reached the goods then you need to create again.

If E-Invoice feature not working even after enabling it in BUSY Follow These Steps:
 1.Go to the Administration Select Configuration Then click on Features & options.
 2.Then Click on GST/VAT & its Configuration Then Enter Your Place & Pincode. 
 3.Then Click on GSP Configuration & Select Automatically.
 4.Then Go to the Administration Select Configuration Then click on Voucher Series Configuration.
 5.Then Select The Voucher Type & Click on the Series Then Click on Voucher Configuration.
 6.Then Press Y on Input Transport Details & Generate E-Invoice After Saving & save the Page.
 7.Then Chcek your GSP User Id or Password By Click on validate.
 8.Then try to generate E-Invoice.
 9.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

To integrate Einvoicing with BUSY you need to follow the steps 
 Need to ensure first you are using BUSY 21 latest release and your BUSY model is standard or enterprise
 Step1 Go to administration menu and click to configuration then click on feature and options
 Step2 Go to GST VAT option and enable Required E invoice and configure location and pincode 
 Step3 Click on GSP configuration and select the appropriate GSP to generate E invoice and 
 fill the GSP user ID and password on the specific GSP then press ok and save 
 Step4 next go to administration menu and click to configuration then click voucher series configuration 
 Step5 click on sale and its series and click voucher configuration and enable Input transport details 
 and generate einvoice after saving option

If you are unable to generate an E-Way Bill from BUSY, this may be due to reasons such as invalid configuration, outdated software, or compatibility issues. Try the following steps to resolve it:
Step 1: Ensure that GSP Configurations are properly set in the GST/VAT feature.
Step 2: Confirm you are using the updated version of BUSY.
Step 3: Check that no antivirus or firewall is blocking BUSY.
Step 4: Ensure a proper internet connection is established.
Step 5: Verify that all correct details are entered while generating an E-Way Bill.
Step 6: Do not forget to fill in mandatory fields, such as Transporter ID or Vehicle No, Station, PIN Code, and a valid HSN code.
Step 7: Ensure you have a valid GSTIN and have filed previous GST returns.
Step 8: If the issue still persists, contact customer support for further assistance.

If you are not able to generate E-Way Bill in the BUSY Accounitng Software,you can check these things:
 Step 1:Go to Administration menu,click configuration,click Features and Options,click GST/VAT tab,here you can check e way bill should be enabled and GSP Should be configured.
 Step 2:Check if the GSP credentials are being validated or not.
 Step 3:Your internet should be properly working while genrating e way bill.
 Step 4:Location and Pincode should be properly mention in party master adn transport window.
 Step 5:check possible errors while generating eway bill if any error is showing there,then you will have remove it then proceed to generate.
 Step 6:If its still showing an error may be its portal server issue on backend,in that case you need to wait for some time then generate it again,it will be generated.

To differentiate between bills that have e-invoice generated and those that don't have you can follow some steps: 
 Stpe 1: Go to Transaction and click GST Mis.Utility. 
 Step 2: Now click on E-Invoice Management Report. 
 Step 3: Now click on Generate and print E-Invoice and click on any option that showing in window of E-Invoice to be generated. 
 Step 4: Now select Voucher Type and specify starting and ending date. 
 Step 5: Now click on Load List.Here you can see the all invoices for which e-invoices have been generated successfully and those that don't have.If IRN no. and acknowledge No. are showing with invoice no.it meanse e invoice has been generated and those voucher that are not showing IRN no. and acknowledge No.it meane E-Invoice yet to be generate.