Frequently Asked
Questions

Q: Troubleshooting steps for an e-invoice not appearing in the E-Invoice portal generated through BUSY.

If your e-invoice is not appearing in the E-Invoice portal generated through BUSY, follow these troubleshooting steps: 1.Verify E-Invoice Generation in BUSY: Confirm that the e-invoice IRN (Invoice Reference Number) and Acknowledgment are generated properly in BUSY. 2.Check Time Frame for Transmission: Understand that documents (invoices, debit notes, credit notes) reported on the Invoice Registration Portal (IRP) are transmitted electronically to the GST system two days after generation. Note that these documents are auto-populated in the respective tables of the GSTR-1 of taxpayers. 3.Also ensuring that the invoice was not cancelled or deleted. By ensuring that the e-invoice is generated correctly in BUSY and considering the time frame for transmission to the GST system, you can troubleshoot and address the issue of the e-invoice not appearing in the E-Invoice portal.

Q: How can i generate E way bill on same invoice number whose E way was canceled?

If you have canceled the E way Bill directly from BUSY, the entire invoice gets canceled, and the entered data will removed from the invoice. To regenerate the E way Bill for the canceled E way Bill with the same invoice number in BUSY, follow these steps: Step 1: Open the cancelled Invoice in BUSY. Step 2: To activate the invoice, press Ctrl+X. Then enter the required data to create the invoice. Step 3: After Saving the Invoice, Click on YES to generate E-Way Bill and then select Automatic mode for it. Step 4: Then Click on check possible errors tab and rectify the errors if have Step 5: After error rectification , click on view & generate E way Bill option Step 6: Cross verify the details appear in window and generate E way.

Q: The E-Way bill is not getting cancelled when I delete the voucher. What should I do?

If you had deleted the voucher and now wants to cancel eway bill so you have to cancel it from eway bill portal. To cancel eway bill from portal you can follow below process: Step 1: Log in to the e-way bill portal with your credentials. Step 2: Click on e-way bill or Consolidated EWB and select Cancel from the drop-down menu. Step 3: Enter the 12-digit e-way bill number that you want to cancel and click on Go. Step 4: The e-way bill details will be displayed. Select the reason for cancellation from the options given and click on Submit. Step 5: A confirmation message will appear. Click on Yes to confirm the cancellation. The status of the e-way bill will change to Cancelled. You can also print the cancelled e-way bill for your reference.

Q: Why i am unable to check e way bill generated voucher. What should I do?

If you are unable to check your E way bill generated voucher on BUSY, you should try the following steps: Step 1: Open the Transaction menu and select voucher. Step 2: Open a particular voucher in modify mode. Step 3: And while save voucher appears transport window and then can check eway bill no. details. BUSY has a report which shows the details of E way bills you have generated. To view this report, you need to follow these steps: Step 1: Go to Transaction menu and click on GST Misc Utilties. Step 2: Select E way Bill Management and click on E way Bill Details (Generated by Self). Step 3: Enter the date range and download the report then can view report. Note: Details can not be downloaded prior to 180 days from the current date.

Q: Why am I getting an error when generating E-Way bill despite having correct invoice values?

Please specify the error you are facing while generate E way bill from BUSY so that we can assist you accordingly. Further you can check the possible aspects mentioned below: 1.Make sure the Pin code and station specified in Party master and in the transport window are entered correctly during voucher entry. 2.HSN or SAC code and tax category must be configured in the Item master. 3.UQC or unit quantity code must be specified in the Unit master. 4.Transporter name with transporter ID or vehicle number should be entered in the transport window during voucher entry. 5.Ensure that the Party GSTIN is active. 6.Verify that proper internet connectivity is available. 7.E way site must be running properly without any technical issues.

Q: Why am i unable to generate E way Bill for invoice below Rs ?

If you are unable to generate an E way Bill for invoices below Rs. 50,000, it is likely due to the specified threshold limit in the E way Bill configuration. In the transport window, the E-way Bill required option is set to N by default, as the value does not meet the limit. To enable E-way Bill for such cases, you need to set it to Y manually in the transport window during voucher entry. To generate E way in such cases, follow these steps: Step 1: Open the required invoice in modify mode. Step 2: A transport window will appear while saving the invoice, Specify Y to E way Required and then save the voucher. Step 3: You will get an option to generate E way bill , proceed with automatic mode.

Q: I am unable to generate an e-way bill on a voucher number after cancelling it earlier. What should I do?

If you have canceled the E way Bill directly from BUSY, the entire invoice gets canceled, and the entered data will removed from the invoice. To regenerate the E way Bill for the canceled E way Bill with the same invoice number in BUSY, follow these steps: Step 1: Open the cancelled Invoice in BUSY. Step 2: To activate the invoice, press Ctrl+X. Then enter the required data to create the invoice. Step 3: After Saving the Invoice, Click on YES to generate E-Way Bill and then select Automatic mode for it. Step 4: Then Click on check possible errors tab and rectify the errors if have Step 5: After error rectification , click on view & generate E way Bill option Step 6: Cross verify the details appear in window and generate E way.

Q: I made an e-invoice, but the corresponding e-way bill is not getting generated. How can I fix this?

If you have an e-invoice, but the corresponding e-way bill is not getting generated, you can follow these steps: Step 1: Make sure you have entered all required details, such as the correct invoice number, customer ID, and other relevant information. Step 2: Ensure you have mentioned UQC details for the e-way bill in the item unit master. Step 3: Make sure distance should not be high and update distance to 0. Step 3: Check if there are any errors or missing information in the invoice that could be causing the e-way bill generation to fail, such as transporter GSTIN, vehicle number, or GR/RR number. Step 4: Make sure that the e-way bill generation feature is enabled in your BUSY software. Step 5: If the issue persists, contact the customer support team for further assistance..

Q: My login credentials are not working after updating BUSY. What should I do?

Although Updating BUSY does not affect the GSP user ID and password further if it shows incorrectly while generating an E-way bill below are the steps to fix it:- Step1: Open the Browser. Step2: Login to the E-way bill site. Step3: After logging into the E-way Bill site Click on Registration which will appear on the left side. Step4: Then click on the GSP option then click on Send OTP option. Step5: Then create the Gsp User ID and password of Webtal Electrosoft Private Limited and Pinnacle Finserv Private Limited. Step6: Then update the same in BUSY. Step7: Navigate to the Administration menu. Step8: Then click on Feature and Option. Step9: Select the GST/VAT tab and define the Gsp User ID and password of Webtal Electrosoft Private Limited and pinnacle Finserv Private Limite on the Gsp configuration tab.

Q: How can I redo or regenerate an invoice or e-way bill in BUSY?

To redo or regenerate an invoice or e-way bill in BUSY, you can follow these steps: Step 1.Click on transactions Step 2 : Open the software and go to the "Sales" or "Purchase" module, depending on the type of document you want to regenerate. Step 3 . Locate the original invoice or e-way bill that you want to redo. Step 4 . Select the document and choose the option to cancel or delete it. Step 5 . Once the original document is cancelled, you can go back to the respective module and create a new invoice or e-way bill with the desired changes. Step 6 . Make sure to enter the correct details and save the new document. Step 7 . The regenerated invoice or e-way bill will now be available for further processing or printing.

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Troubleshooting steps for an e-invoice not appearing in the E-Invoice portal generated through BUSY.

If your e-invoice is not appearing in the E-Invoice portal generated through BUSY, follow these troubleshooting steps:
 1.Verify E-Invoice Generation in BUSY:
 Confirm that the e-invoice IRN (Invoice Reference Number) and Acknowledgment are generated properly in BUSY.
 2.Check Time Frame for Transmission:
 Understand that documents (invoices, debit notes, credit notes) reported on the Invoice Registration Portal (IRP) are transmitted electronically to the GST system two days after generation.
 Note that these documents are auto-populated in the respective tables of the GSTR-1 of taxpayers.
 3.Also ensuring that the invoice was not cancelled or deleted.
 By ensuring that the e-invoice is generated correctly in BUSY and considering the time frame for transmission to the GST system, you can troubleshoot and address the issue of the e-invoice not appearing in the E-Invoice portal.

How can i generate E way bill on same invoice number whose E way was canceled?

If you have canceled the E way Bill directly from BUSY, the entire invoice gets canceled, and the entered data will removed from the invoice. To regenerate the E way Bill for the canceled E way Bill with the same invoice number in BUSY, follow these steps:
Step 1: Open the cancelled Invoice in BUSY.
Step 2: To activate the invoice, press Ctrl+X. Then enter the required data to create the invoice.
Step 3: After Saving the Invoice, Click on YES to generate E-Way Bill and then select Automatic mode for it.
Step 4: Then Click on check possible errors tab and rectify the errors if have
Step 5: After error rectification , click on view & generate E way Bill option
Step 6: Cross verify the details appear in window and generate E way.

The E-Way bill is not getting cancelled when I delete the voucher. What should I do?

If you had deleted the voucher and now wants to cancel eway bill so you have to cancel it from eway bill portal.
To cancel eway bill from portal you can follow below process:
Step 1: Log in to the e-way bill portal with your credentials.
Step 2: Click on e-way bill or Consolidated EWB and select Cancel from the drop-down menu.
Step 3: Enter the 12-digit e-way bill number that you want to cancel and click on Go.
Step 4: The e-way bill details will be displayed. Select the reason for cancellation from the options given and click on Submit.
Step 5: A confirmation message will appear. Click on Yes to confirm the cancellation.
The status of the e-way bill will change to Cancelled. You can also print the cancelled e-way bill for your reference.

Why i am unable to check e way bill generated voucher. What should I do?

If you are unable to check your E way bill generated voucher on BUSY, you should try the following steps:
Step 1: Open the Transaction menu and select voucher.
Step 2: Open a particular voucher in modify mode.
Step 3: And while save voucher appears transport window and then can check eway bill no. details.
BUSY has a report which shows the details of E way bills you have generated. To view this report, you need to follow these steps:
Step 1: Go to Transaction menu and click on GST Misc Utilties.
Step 2: Select E way Bill Management and click on E way Bill Details (Generated by Self).
Step 3: Enter the date range and download the report then can view report.
Note: Details can not be downloaded prior to 180 days from the current date.

Why am I getting an error when generating E-Way bill despite having correct invoice values?

Please specify the error you are facing while generate E way bill from BUSY so that we can assist you accordingly. 
 Further you can check the possible aspects mentioned below: 
 1.Make sure the Pin code and station specified in Party master and in the transport window are entered correctly during voucher entry. 
 2.HSN or SAC code and tax category must be configured in the Item master. 
 3.UQC or unit quantity code must be specified in the Unit master. 
 4.Transporter name with transporter ID or vehicle number should be entered in the transport window during voucher entry. 
 5.Ensure that the Party GSTIN is active. 
 6.Verify that proper internet connectivity is available. 
 7.E way site must be running properly without any technical issues.

Why am i unable to generate E way Bill for invoice below Rs ?

If you are unable to generate an E way Bill for invoices below Rs. 50,000, it is likely due to the specified threshold limit in the E way Bill configuration. In the transport window, the E-way Bill required option is set to N by default, as the value does not meet the limit. To enable E-way Bill for such cases, you need to set it to Y manually in the transport window during voucher entry.
To generate E way in such cases, follow these steps:
Step 1: Open the required invoice in modify mode.
Step 2: A transport window will appear while saving the invoice, Specify Y to E way Required and then save the voucher.
Step 3: You will get an option to generate E way bill , proceed with automatic mode.

I am unable to generate an e-way bill on a voucher number after cancelling it earlier. What should I do?

If you have canceled the E way Bill directly from BUSY, the entire invoice gets canceled, and the entered data will removed from the invoice. To regenerate the E way Bill for the canceled E way Bill with the same invoice number in BUSY, follow these steps:
Step 1: Open the cancelled Invoice in BUSY.
Step 2: To activate the invoice, press Ctrl+X. Then enter the required data to create the invoice.
Step 3: After Saving the Invoice, Click on YES to generate E-Way Bill and then select Automatic mode for it.
Step 4: Then Click on check possible errors tab and rectify the errors if have
Step 5: After error rectification , click on view & generate E way Bill option
Step 6: Cross verify the details appear in window and generate E way.

I made an e-invoice, but the corresponding e-way bill is not getting generated. How can I fix this?

If you have an e-invoice, but the corresponding e-way bill is not getting generated, you can follow these steps:
Step 1: Make sure you have entered all required details, such as the correct invoice number, customer ID, and other relevant information.
Step 2: Ensure you have mentioned UQC details for the e-way bill in the item unit master.
Step 3: Make sure distance should not be high and update distance to 0.
Step 3: Check if there are any errors or missing information in the invoice that could be causing the e-way bill generation to fail, such as transporter GSTIN, vehicle number, or GR/RR number.
Step 4: Make sure that the e-way bill generation feature is enabled in your BUSY software.
Step 5: If the issue persists, contact the customer support team for further assistance..

My login credentials are not working after updating BUSY. What should I do?

Although Updating BUSY does not affect the GSP user ID and password further if it shows incorrectly while generating an E-way bill below are the steps to fix it:-
Step1: Open the Browser.
Step2: Login to the E-way bill site.
Step3: After logging into the E-way Bill site Click on Registration which will appear on the left side.
Step4: Then click on the GSP option then click on Send OTP option.
Step5: Then create the Gsp User ID and password of Webtal Electrosoft Private Limited and Pinnacle Finserv Private Limited.
Step6: Then update the same in BUSY.
Step7: Navigate to the Administration menu.
Step8: Then click on Feature and Option.
Step9: Select the GST/VAT tab and define the Gsp User ID and password of Webtal Electrosoft Private Limited and pinnacle Finserv Private Limite on the Gsp configuration tab.

How can I redo or regenerate an invoice or e-way bill in BUSY?

To redo or regenerate an invoice or e-way bill in BUSY, you can follow these steps:
Step 1.Click on transactions
Step 2 : Open the software and go to the "Sales" or "Purchase" module, depending on the type of document you want to regenerate.
Step 3 . Locate the original invoice or e-way bill that you want to redo.
Step 4 . Select the document and choose the option to cancel or delete it.
Step 5 . Once the original document is cancelled, you can go back to the respective module and create a new invoice or e-way bill with the desired changes.
Step 6 . Make sure to enter the correct details and save the new document.
Step 7 . The regenerated invoice or e-way bill will now be available for further processing or printing.

Frequently AskedQuestions