Frequently Asked
Questions

Q: I want to contact the technical team regarding enabling two-factor authentication in BUSY. Can you provide the contact details?

If you want to enable two factor authentication for invoices above 20 cr. as per new government regulations then you can contact with the e-way bill portal customer representative for enabling the configuration

Q: Who is my GSP? How do I find out which GSP I should be using?

To check GSP in BUSY go to: Step 1 : CLick on administration Step 2 : Then configuration Step 3 : Then features and options Step 4 : Go to GST/VAT Step 5 : Check GSP configuration using

Q: When I enter a valid GST number and click on "Validate GST number", I receive an error saying this feature cannot be used. How can I validate GST numbers in BUSY?

This feature cannot be used is showing when validate gst number , check that your BUSY License subscrition is expired and have to renew that then can use validate GSTIN feature.

Q: I tried to manually add some invoices on the GST portal but am getting validation errors. What is the procedure to get these validated?

If you are unable to add some invoices on GST portal and getting validation error, it is advisable to reach out to the portal helpdesk for assistance in resolving the issue.

Q: I'm having trouble logging into the GST portal from BUSY. What should I check?

You should check if you have entered the correct GST portal username and password in BUSY. Also, make sure that your internet connection is stable and try clearing your browser cache.

Q: What details do I need to enter to generate invoices on the portal?

To generate invoices on the portal, you need to enter details such as the party's name, GSTIN, place, pin code, invoice number, invoice date, item details, quantity, rate, and tax details.

Q: My GSP has expired. How do I renew it in BUSY?

There are no any provision to renew the expired GSP If your GSP ID is now workin properly you need to create a new GSP ID from E-way bill portal

Q: I am facing issues with the GST portal that is preventing me from completing my tasks. What should I do when the government portal is down?

If the issue is from portal end you need to contact to GST portal support team for that or wait for some time may be issue will resolve automatically.

Q: I validated the digit GST number with my party but still get an invalid entry error in BUSY. What should I do?

If Gst Number show invalid in BUSY try to validate on Gst portal if show same try after some time later or may be issue in party gst number

Q: Why does the print preview show the barcode but the PDF doesn't open when generating e-invoices in BUSY?

If the print preview displays the QR code of the e-invoice, the same QR code is presented in the relevant field when the e-invoice is printed in PDF format.

Find Solutions to Common Issues Related to taxation - gsp gov portal

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I want to contact the technical team regarding enabling two-factor authentication in BUSY. Can you provide the contact details?

If you want to enable two factor authentication for invoices above 20 cr. as per new government regulations then you can contact with the e-way bill portal customer representative for enabling the configuration

Who is my GSP? How do I find out which GSP I should be using?

To check GSP in BUSY go to:
Step 1 : CLick on administration
Step 2 : Then configuration
Step 3 : Then features and options
Step 4 : Go to GST/VAT
Step 5 : Check GSP configuration using

When I enter a valid GST number and click on "Validate GST number", I receive an error saying this feature cannot be used. How can I validate GST numbers in BUSY?

This feature cannot be used is showing when validate gst number , check that your BUSY License subscrition is expired and have to renew that then can use validate GSTIN feature.

I tried to manually add some invoices on the GST portal but am getting validation errors. What is the procedure to get these validated?

If you are unable to add some invoices on GST portal and getting validation error, it is advisable to reach out to the portal helpdesk for assistance in resolving the issue.

I'm having trouble logging into the GST portal from BUSY. What should I check?

You should check if you have entered the correct GST portal username and password in BUSY. Also, make sure that your internet connection is stable and try clearing your browser cache.

What details do I need to enter to generate invoices on the portal?

To generate invoices on the portal, you need to enter details such as the party's name, GSTIN, place, pin code, invoice number, invoice date, item details, quantity, rate, and tax details.

My GSP has expired. How do I renew it in BUSY?

There are no any provision to renew the expired GSP 
If your GSP ID is now workin properly you need to create a new GSP ID from E-way bill portal

I am facing issues with the GST portal that is preventing me from completing my tasks. What should I do when the government portal is down?

If the issue is from portal end you need to contact to GST portal support team for that or wait for some time may be issue will resolve automatically.

I validated the digit GST number with my party but still get an invalid entry error in BUSY. What should I do?

If Gst Number show invalid in BUSY try to validate on Gst portal if show same try after some time later or may be issue in party gst number

Why does the print preview show the barcode but the PDF doesn't open when generating e-invoices in BUSY?

If the print preview displays the QR code of the e-invoice, the same QR code is presented in the relevant field when the e-invoice is printed in PDF format.

Frequently AskedQuestions