Frequently Asked Questions

If you want to download the government template & generate file then follow these steps:
Step 1: Visit Gst.gov.in and click on the download option.
Step 2: Choose the Offline Tool tab, select Return Offline Tools, and download the GSTR-1 template.
Step 3: After download, unzip the file and paste in BUSYwin folder
Step 4: Now, Go to display and then click on GST reports tab
Step 5: Afterward select the GST return option then click on GSTR 1 Ereturn option
Step 6: Next , Choose As per Govt. Templated option to generate the report
Step 7: Finally, specify the date range, check the required options, and provide the location for both the eReturn template file path and the eReturn file path at the bottom of the window.
Step 8: Press on ok tab and then check the possible errors related to transaction , HSN/SAC code and the document summary.
Step 9: After error rectification, click on proceed with Govt. teplate.
Note - Return generation through Government templates will take some time due to validations embedded in the Government template.

If You are not able to generate invoices or upload JSON files in BUSY currently & want to Check server: 
 1.Check By Changeing the Internet Connection. 
 2.Temporarily disable your antivirus & Exclude BUSY in Your Antivirus. 
 3.Temporarily disable firewall & Create Inbound Outbound Rule For BUSY. 
 4.Remember to enable them again once the issue is resolved. 
 5.Give Everyone Rigts to BUSY For this Right Click on BUSY Icon then Click on Properties Then Click on Security & Then click on edit Then click on add then enter name everone Create User. 
 6.Check if there are any other Software Creating connectivity issues. 
 7.Go to the Administration Select Configuration Then click on Features & options. 
 8.Then Click on GST/VAT & Check your GSP Configuration Or Check your GST portal User name. 
 9.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

To fix validation errors while validating GST details in BUSY, you can try the following steps:
1. Double-check the GST details entered: Make sure that the GSTIN, name, and other details are entered correctly without any mistakes.
2. Verify the format: Ensure that the GST details are entered in the correct format as per the GST guidelines. For example, the GSTIN should have 15 characters and follow the specified pattern.
3. Update the software: Check if there are any updates available for BUSY software. Updating to the latest version may resolve any known issues or bugs related to GST validation.
4. Make sure the BLS (BUSY license subscription) must be active to validate the GST details.
5. Contact BUSY support: If the validation errors persist, it is recommended to reach out to BUSY support for further assistance. They can provide specific guidance based on the error message or issue you are facing.
Remember to provide specific error details or messages to the support team for a more accurate resolution.

Follow below steps to resolve the issue of GSP login credentails which are not working fine in BUSY:
 Step 1: Login on Eway bill portal through https://ewaybillgst.gov.in/login.aspx 
 Step 2: In menu select registration option.
 Step 3: Click on FOR GSP
 Step 4: A window will be appear and ask to send OTP, Which you will get on your registered email and mobile no.
 Step 5: Verfiy OTP.
 Step 6: Then click on Freeze option and freeze previous username.
 Step 7: Again create new GSP ID of webtel electrosoft pvt. ltd and pinnacle finserv advisors private limited both.
 Step 8: Copy user name.
 Step 9: Go in administration.
 Step 10: Select configuration option.
 Step 11: Select feature/options.
 Step 12: Then click on GST/VAT.
 Step 13: Click on "GSP Configuration" option.
 Step 14: Mention the GSP ID username and password which we have recently created through portal.
 Step 15: Validate it and save the configuration.

If you're experiencing problems with GSP not validating, follow these steps to troubleshoot:
Reason 1: Invalid ID or Password
1.Open the e-way bill portal and go to registration.
2.Choose GSP and enter the OTP received on your registered mobile number or email.
3.Click on 'Add New,' select GSP, choose the vendor (Webtel & Pinnacle), and create an ID.
4.Select GSP names (Webtel Electrosoft Pvt Ltd and Pinnacle Finserv Advisors Private Limited), enter Username and Password, and add the user.
5.Use the same username with a prefix and password in the credentials table under GST VAT GSP configuration in BUSY.
6.Navigate to Administration, then Configuration.
7.Access the Features/Options menu, click on GST/VAT.
8.In GSP configuration, add the previously created GSP ID and password.
9.Save the configuration.
Reason 2: Internet Permission Issue
1.If the issue persists, check for internet permission problems.
2.Set DNS settings as 8.8.8.8 & 4.2.2.2 in network settings.
3.Alternatively, exclude the BUSYwin folder from the antivirus program.
These steps should help resolve the GSP validation issue.

To prevent OTP issues in BUSY, please implementing the following precautions.
 Note : Make sure your correct details mentioned in GST/VAT Feature and here are the steps to be followed:
 Step 1: Go to Administration Menu 
 Step 2: Click on Configuration option 
 Step 3: Then click on Feature and option 
 Step 4: Click on GST/VAT Feature 
 Step 5: Then make sure correct GST number mentioned in left side of the window
 Step 6: Then Make sure Correct Gst Portal username is mentioned in Right side of the window
 Step 7: Then open your web browser then type gst.gov.in
 Step 8: Login Gst Portal with Username and password 
 Step 9: Then click on My profile 
 Step 10: Then click on Manage API access
 Step 11: Enable API as Y then specify 30 days then click on Confirm button and save the configuration

Consider the following steps to troubleshoot and resolve the GSP credential validation issue:
To resolve the issue of GSP credential validation failure with the error "Handle is in the wrong state for the requested operation" follow the below steps:
Step :1
Update software or system: If the issue persists, check for available updates or patches for the GSP credential validation of BUSY software. Upgrading to the latest release of BUSY can address any known issues or bugs that may be causing the error.
Step :2
Technical issues: Ensure that the handle or reference to the GSP credential is correctly mapped within the system. Check Antivirus and firewall settings . Add Inbound and outbound rules of BUSY in the firewall .
Note:
If the issue persists, reach out to the technical support team or helpline provided by the E-Way bill software/service provider. They can assist you in troubleshooting the problem and provide specific solutions.

To generate GSP username and password for eway bill generation from BUSY need to follow given steps
 Step 1: Open your browser and search ewaybillgst.gov.in.
 Step 2: Login your eway bill portal with your eway credentials.
 Step 3: Then navigate to left hand side and select option of registration.
 Step 4: Under Registration you will find for GSP option click on it.
 Step 5 After that authenticate yourself with OTP.
 Step 6: In the next window click on add user and chosse GSP named webtel electrosoft private limited.
 Step 7: Enter the appropriate Username and Password and add the user.
 Step 8: Follow step 6 and 7 for creating another GSP named pinnacle finserv advisors private limited.
 Step 9:Enter the same username along with prefix and password in the GSP credentials in GST/VAT configuration in BUSY.

If you have updated the HSN code within BUSY software but have not yet uploaded the GSTR1 
JSON on the GST portal, it is possible that the HSN code you updated in the item master may 
not be sufficient as per your turnover. In this case, I would recommend generating a CSV for 
your GSTR1 data and checking it using the offline tool. Here are the steps to do it:
Step 1: Go to the Display menu.
Step 2: Click on the GST Report, then GST E-Return option, and then click on the CSV option 
to generate a CSV of that particular month.
Step 3: Download the offline tool from the GST website, install it, and then upload section by 
section GSTR1 data through the offline tool. It will show you the exact error that you can 
correct in BUSY.

To set up a new GSP, follow these steps:
Step 1: Open the e-way bill portal and click on registration.
Step 2: Choose GSP and enter the OTP received on your registered mobile number or email.
Step 3: Click Add New, select GSP, choose the vendor Webtel & Pinnacle, and create an ID.
Step 4: Pick GSP Name Webtel Electrosoft Pvt Ltd and Pinnacle Finserv Advisors Private Limited, enter Username and Password, and add the user.
Step 5: Use the same username with a prefix and password in the credentials table under GST VAT GSP configuration in BUSY.
Step 6: Navigate to Administration, then Configuration.
Step 7: Access the Features/Options menu, click on GST/VAT.
Step 8: Go to E-way bill configuration, enter details like from place and pin code.
Step 9: In GSP configuration, add the previously created GSP ID and password.
Step 10: Save the configuration.