Frequently Asked Questions

To resolve the issue of the GST number showing as invalid when generating an E-Invoice, you can try the following steps:
 1. Verify the GST number: Double-check that the GST number entered is correct and matches the one registered with the GST portal.
 2. Ensure GST number is active: Confirm that the GST number is active and not suspended or expired on the GST portal.
 3. Enable e-invoicing for the GST number: Make sure that e-invoicing is enabled for the specific GST number on the GST portal. Without enabling e-invoicing, you may encounter errors when generating E-Invoices.
 4. Contact GST helpdesk: If the issue persists, it is recommended to reach out to the GST helpdesk or support team for further assistance in resolving the invalid GST number error during E-Invoice generation.

If you are facing a problem while getting an OTP then please follow the steps given below:
 Step 1: Go to Administration Menu 
 Step 2: Click on Configuration option 
 Step 3: Then click on Feature and option 
 Step 4: Click on GST/VAT Feature 
 Step 5: Then make sure correct GST number mentioned in left side of the window
 Step 6: Then Make sure Correct Gst Portal username is mentioned in Right side of the window
 Step 7: Then open your web browser then type gst.gov.in
 Step 8: Login Gst Portal with Username and password 
 Step 9: Then click on My profile 
 Step 10: Then click on Manage API access
 Step 11: Enable API as Y then specify 30 days then click on Confirm button and save the configuration

If you are facing a problem while getting an OTP then please follow the steps given below:
 Step 1: Go to Administration Menu 
 Step 2: Click on Configuration option 
 Step 3: Then click on Feature and option 
 Step 4: Click on GST/VAT Feature 
 Step 5: Then make sure correct GST number mentioned in left side of the window
 Step 6: Then Make sure Correct Gst Portal username is mentioned in Right side of the window
 Step 7: Then open your web browser then type gst.gov.in
 Step 8: Login Gst Portal with Username and password 
 Step 9: Then click on My profile 
 Step 10: Then click on Manage API access
 Step 11: Enable API as Y then specify 30 days then click on Confirm button and save the configuration

Currently, there is no provision to change GSP password in BUSY 
Further, you can change the GSP password from e-way bill portal 
Step 1: Go to the chrome browser and type ewaybillgst.gov.in and open then e-way bill portal
Step 2: Mention the credential of e-way bill like username and password and login the portal
Step 3: In left side panel go to Registration option 
Step 4: Click on GSP option 
Step 5: Click on get OTP after that you will receive an OTP from E-way bill portal on your registered Email ID and Mobile Number 
Step 6: Mention the OTP and verify it
Step 7: You will check three option Freeze account, Add New , Change Password
Step 8: Then click on change password option and changed it 
Step 9: Then mention the new gsp password in GST/VAT feature

To generate the GSTR-1 from BUSY follow the below given steps
 Step 1: Go to display menu and select Gst reports from it.
 Step 2: Then you will find Gst returns option and then select GSTR-1 eReturn.
 Step 3: After that select the format in which you want to generate the report according to your BUSY model.
 Step 4: Then you will find GSTR-1 eReturn option and you need to select your date range and path for generating return.
 Step 5: After selecting date range click on ok button and select check possible error in the coming window.
 Step 6: Make sure no error should be left and then click on proceed with json or your relevant format in which you want to upload report on gst portal.

To generate GSP username and password for eway bill generation from BUSY need to follow given steps
Step 1: Open your browser and search ewaybillgst.gov.in.
Step 2: Login your eway bill portal with your eway credentials.
Step 3: Then navigate to left hand side and select option of registration.
Step 4: Under Registration you will find for GSP option click on it.
Step 5 After that authenticate yourself with OTP.
Step 6: In the next window click on add user and chosse GSP named webtel electrosoft private limited.
Step 7: Enter the appropriate Username and Password and add the user.
Step 8: Follow step 6 and 7 for creating another GSP named pinnacle finserv advisors private limited.
Step 9:Enter the same username along with prefix and password in the GSP credentials in GST/VAT configuration in BUSY

To set the API access duration in BUSY for GST portal, follow these steps:
Step 1: Go to administration menu and then click on configuration
Step 2: Features/option then click on gst/vat
Setp 3: Enter then gstportal user name in same field and then save
Step 4: Open gst portal click on view profile & then select manage API access enable for 30 days and confirm
Step 5: Go to dispaly menu
Step 6: Gst reports and then select Gst return
Step 7: Select Gst e-return and then select Direct upload 
Step 8: Select month/enter the date of filling
Step 9: Check all possible error tabs and clear all errors if you found and then proceed 
Step 10: Enter OTP and proceed and after some min. you can check your return data on gst portal

If you are unable to print E-invoice generated from BUSY, please follow the below steps:
 Step 1: Check the GSP credential. 
 Step 2: Go to Administration Menu.
 Step 3: Click on configuration feature.
 Step 4: Click on Feature and Option.
 Step 5: Click on GST/VAT feature.
 Step 6: Enable E-invoice required option and mention GSP credential and validate it.
 Step 7: if pdf reader is not working properly then check and confirm chrome is set as default.
 Step 8: If your pdf reader is working properly then make sure your pdf reader is closed from backend before taking print.
 Step 9: Make sure Net Framework 3.5 is installed in your system
 Note: E-invoice is not print after 48 hours of generation.

If multiple customers been facing E-Way billing portal problems since morning Have Many Reasons: 
 1.Sometimes issue has Created In E-Way bill Portal site. So it also shows in BUSY 
 2.Sometimes GSP Portal has been Down. 
 3.For this You Can Check By Changing GSP User. Go to the Administration Select Configuration Then click on Features & options. 
 4.Then Click on GST/VAT. 
 5.Then Click on GSP Configuration & Select Webtel Electrosoft Private Limited.Then try 
 6.If error occur Change GSP ID to Pinnacle Finserv Advisors Private Limited Then Try 
 7.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

Consider the following steps to troubleshoot and resolve the GSP credential validation issue:
To resolve GSP Request Time Out issues follow the below steps: 
Step : 1
Check Internet Connection: Ensure that your internet connection is stable and functioning properly. Switching to a more reliable connection can help avoid timeouts.
Step 2 : 
Retry the Request: In some cases, the timeout might be temporary. Retry the request after a few minutes to see if it goes through successfully.
Step : 3
Check for Service Announcements: Check for any announcements from your GSP provider regarding known issues or scheduled maintenance.
Step 4 : 
Try an Alternate GSP: If available, consider using an alternate GSP provider to see if the issue is specific to your current provider.