Frequently Asked Questions

Yes, you need to validate the configuration. To validate the GSP Configuration,follow the following step: 
Step 1: Go to Administration Menu click on Configuration option
Step 2: Click on Features / options.
Step 3: Click on GST / VAT options
Step 4: Click on GSP Configuration option
Step 5: GSP for E-Way Bill & E-Invoice window will open
Step 6: If you have created two GSP Webtel & Pinnacle you can validate both 
Step 7: Check user id, password and click on Validate Option If there are any errors or discrepancies, a popup message will appear, indicating the issue.
Step 8: after validating, save the configuration.

There are the process to connect BUSY to the GST portal :
 Step 1. You must have Standard or Enterprices licesne of BUSY.
 Step 2. Open your BUSY
 Step 3. Go to Administration
 Step 4. Click on Configuration
 Step 5. Then click on Feature and options
 Step 6. Select GST\VAT
 Step 7. On the right side enter your GST portal name and save it.
 Step 8. Open your gst portal
 Step 9. Click on my profile
 Step 10. On left side click on API manage and enable it and set 30 days time for otp generation then save it successfully.

There are multiple reason to not received OPT on you Mobile,
Reason 1 : There might be a problem with the API configuration.
Solution: Log in to the GST Portal, go to your User Profile, choose manage API, and make sure the API is enabled.
Reason 2 : Your mobile number may not be registered on the GST portal.
Solution: Ensure that you have registered your mobile number on the GST portal where you want to receive the OTP.
Reason 3 : Invalid GST Portal username in GST Configuration.
Solution: Double-check and make sure you have entered the correct GST Portal username in the GST configuration.

For resolving the error in GST summary report need to follow given steps.
 Step 1: Take a latest backup of the company.
 Step 2: Go to housekeeping menu and select reindex database.
 Step 3: If after reindex database same problem exist can check incomplete vouchers and masters in housekeeping menu.
 Step 4: If incomplete voucher and master exist need correct them all and make this report blank.
 Step 5: After this if still face same problem then go to check junk character and remove the junk characters from masters and vouchers if any.

To resolve invoice generation errors related invalid supplier from GST number in BUSY, you can follow these steps:
 Step1: Check if the party masters details like location and pin code are entered correctly 
 Step2: Ensure that the location field is filled with a minimum of 3 characters.
 Step3: Also need to check the place and pin code in the transportation details of the invoice correct.
 Step4: Verify that the pin code entered is accurate and matches the party's actual location.
 Step5: Check the supplier GST number is correct and also check on Portal.

To create GSP you need to follow some steps:
 Step 1: Login the E way Bill Portal and go to Home 
 Step 2: Click on Registration and then Click on GSP
 Step 3: After Click on GSP Registration Send the OTP 
 Step 4: Enter the OTP and verify the OTP
 Step 5: Click on Add New Option And select the GSP name and those are Webtel electrosoft PVT. LTD. 
And Pinnacle Finserv Advisors Pvt. Ltd.
 Step 6: After Select One of the GSP name Create User name and password and save.

To resolve a suspended status on the GST portal and reactivate the account in BUSY, 
 Step1: Need to check the reason for the suspension on the GST portal. 
 Step2: Once you have identified the reason, take the necessary steps to rectify the issue. This may involve updating your GST registration details, clearing any pending dues returns filling, or submitting required documents. 
 Step4: Contact GST portal helpdesk, query regarding reactivating . 
 Step3: Once the issue is resolved, your account will be reactivated on the GST portal.

HSN code 9984 pertains to services, and as services do not have any physical presence, it is expected that the quantity not getting updated on the GST Portal. For further clarification or assistance, it is recommended to contact a Chartered Accountant or a tax consultant, particularly regarding any queries related to the GST Portal. 
 Reason for not allowing to enter quantity in the voucher: If the unit is selected as NA in the item master, entering a quantity in the voucher is not allowed.

To enter the Second GSP Id in BUSY, Follow these Steps : 
 Step 1: Go to Administration and then click on Configuration. 
 Step 2: Select Features and options. 
 Step 3: Then select GST/VAT and then enable e-way bill/e-invoice required option. 
 Step 4: Then click on GSP Configuration and there will be two GSP ID options will be displayed : 
 1: Webtel Electrosoft Pvt Ltd.
 2: Pinnacle Finserv Advisors Private Limited.
 Important Note : BUSY should be updated in latest release.

To change the password for the Suvidha ID used for e-Invoice generation in BUSY, you can follow these steps: 
 Step1: Log in to the GST e-way bill portal.
 Step2: Go to the Registration.
 Step3: Click on for GSP 
 Step4: Verify with OTP, Click on the Change Password option.
 Step5: Verify with OTP, again 
 Step6: Enter your current password and the new password you want to set.
 Step7: Confirm the new password.
 Step8: Click on the Submit button to save the changes.