Frequently Asked
Questions

Q: Can you guide me on classifying an item under the correct HSN code?

Yes, we can guide you on classifying an item under the correct hsn/sac code for that you need to validate the hsn code from the item masters iteself after specifying hsn/sac code.Further you can also search hsn/sac code from BUSY iteself after validating hsn code and by clicking on search button in the validate hsn code online window or you can follow below given steps to search hsn code. Steps to search for hsn code in BUSY Step 1:Go to transaction menu and then select GST Misc. utilities option. Step 2:In GST misc. utilities option select search hsn/sac code option. Step 3:In search hsn/sac code window you will find 2 options for search by hsn/sac code and by hsn/sac description. Step 4:Now you enter hsn/sac code or hsn/sac description for search hsn code.

Q: How can I check errors in GSTR using the GST offline tool?

To check errors of GSTR1 return through GST offline tool, you need to follow the below steps: Step 1: Go to Display then click on GST report option and then Select the GSTR 1 eReturn tab. Step 2: Afterward , select CSV mode to generate GSTR1 return Step 3: Next , mention the date range and e return file path, which section wise excel file will generate. Step 4: Open GST offline tool and mention the required details regarding GSTIN. Step 5: Now, click on the Import File option located at the top, then select the sections one by one and import the CSV file. Step 6:Next, click on View Summary. If there are errors in the data, the Offline tool will open an error window highlighting the specific row in the Excel sheet where the error exists.

Q: Is there any option available for filing GSTR direct BUSY?

Yes, direct upload option available in BUSY for filling GSTR1. you can proceed with Direct uplaod process for direct upload option please follow the below steps: Step 1: Go to administration menu and then click on configuration Step 2: Features/option then click on gst/vat Setp 3: Enter then gstportal user name in same field and then save Step 4: Open gst portal click on view profile & then select manage API access enable for 30 days and confirm Step 5: Go to dispaly menu Step 6: Gst reports and then select Gst return Step 7: Select Gst e-return and then select Direct upload Step 8: Select month/enter the date of filling Step 9: Check all possible error tabs and clear all errors if you found and then proceed Step 10: Enter OTP and proceed and after some min. you can check your return data on gst portal.

Q: How do I handle reverse charge mechanism transactions in the software?

Steps to pass RCM entries in voucher. Step 1: Go to administration menu and select masters from it. Step 2: In masters option select account and then click on add option. Step 3: Add the Rcm expense master with GST nature applicable and RCM nature compulsory. Step 4: Then Go to transcation option select journal voucher or payment voucher according to the your need. Step 5: Select GST nature as RCM expense and add the voucher and click on save button to save the voucher. Step 6: Then Go to transcation option and select gst misc. utilities option. Step 7: In gst misc. utilities option select check post consolidated RCM payable. Step 8: In next window select period for view report monthly or daily basis. Step 9: Then press F4 key for passing rcm adjustment voucher automatically.

Q: How to troubleshoot GSTR- filing rejections due to unknown errors?

To troubleshoot GSTR-1 filing rejections due to unknown errors, you can follow these steps: 1. Check for any error messages or error codes provided by the GST portal. These can give you clues about the specific issue. 2. Review your GSTR-1 data and ensure that all the information is accurate and complete. Check for any missing or incorrect details. 3. Verify that you have selected the correct GSTR-1 template and filled in all the required fields correctly. 4. Double-check the HSN codes and ensure that they are valid and have the correct length (6-8 digits). 5. If possible, try uploading the GSTR-1 file directly to the GST portal to see if it provides more specific error messages. 6. Download offline tool and download error message and read error report in offline tool.

Q: How can I resolve connectivity issues while screen sharing with BUSY support for troubleshooting?What is the procedure to file GST returns offline from the BUSY?

To resolve the connectivity issue then make sure you have proper internet connection. The procedure to file the GST return from BUSY can generate it through JSON, Govt template and CSV. Pls Follow the Below Steps for GSTR Return : Step 1: Click on Display Menu Step 2: Then Gst Reports Step 3: Then Gst Returns Step 4: Then GSTR 1 or GSTR 3B Ereturn select the period as per your requirement either monthly or quaterly. Step 5: Select As per Govt Template Step 6: Specify the Gst template path & Ereturn Folder Path. Step 7: Download GST Offline Tool from Gst Portal Step 8: Select the Excel Generated template data from BUSY. Step 9: Create JSON file and Upload it on GST Portal. Note : Make sure that latest BUSY version should be updated in the system.

Q: How can I ensure that the central tax and state tax amounts are equal in Table A during GST return filing?

Step 1: Go in display section. Step 2: Then click on GST report. Step 3: Select GST returns. Step 4: Click on GSTR1 return option. Step 5: In report generated option,Select relevant option to file. Step 6: Report Options ·Start Month. ·End Month. Step 7: Check possible error in transaction summary, if found. Step 8: Then select relevant voucher with incorrect transaction. Step 9: And correct CGST AND SGST amount in voucher. Step 10: For checkng go in GST return option. . Select GSTR1 return. . Report options. . Start month. . End month. Step 11: Check CGST and SGST Tax amount in 5A B2C(LARGE) column. Step 12: Then go in GSTR1 E return options. Step 13: Select then return month period. Step 14: Upload with check all possible error. Step 15: Check data on portal for verify.

Q: I want to exclude exempt transactions from my GST reports in BUSY. However, I don't see any option to do this. Is there a way to remove exempt transactions from the reports?

In gst returns under gst reports,you can exclude exempt transactions from the sale or purchase and can show seprately instead of combined data of invoices with tax and exempt entries.Follow these steps to check gst returns with seprate data of tax invoices and exempt or zero rated invoices Step 1 Open your company and go to display Step 2 Go to gst reports Step 3 Select gst returns Step 4 Select requied gst return like gstr1,gstr2 or gsyr3b and select date range Step 5 Now after selecting date range,check other options if required Step 6 Now in options,enable show exempt/nr/zr entries in taxable invoice seprately Step 7 Then load the report Step 8 Now you can check that taxable shown will be only of tax invoices and all exempt/nr/zr invoices will be shown seprately in relevant section

Q: I am facing an issue downloading GSTR in BUSY. It is not generating the full report with all sections while reconciling GSTR How can I troubleshoot this?

If you are not able to download GSTR1 in BUSY, you need to check these troubleshooting steps: Step 1: Check the GSTIN and GST portal usename is correctly mentioned under the GST/VAT tab. Step 2: API access is enabled on GST portal. Step 3: Ensure that you have receive OTP on registered mobile no or email id. Step 4: Data is available on GST portal of the required month. If the data is not showing in all section while reconciling the GSTR1 then, you need to follow these troubleshooting steps: Step 1: Make sure the data is available in all sections of GSTR1 on the GST portal. Step 2: Check after redownload the GSTR1 in BUSY. Step 3: Download the GSTR1 JSON from the portal and import in BUSY then check the data is showing or not.

Q: Is it possible to log into BUSY with just a customer ID and no password?How do I troubleshoot if I'm not receiving the OTP in BUSY?

No, For logging into BUSY need to have company username and password. To troubleshoot issues with generating OTP in BUSY, users can try the following steps: Step 1:Go to administration menu and select configuration option. Step 2:In configuration option select feature and option and click on GST/VAT. Step 3:Navigate to the GSTIN and GST portal username field and make sure to mention correct details here. Step 4:After that login your GST portal and Go to your Return dashboard. Step 5:Click on MY PROFILE button at right hand side on top menu and in next window Go to manage API access. Step 6:And then select yes on enable API request and make sure to select 30 days duration from dropdown list. Step 7:Then Click on confirm button to save.

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Can you guide me on classifying an item under the correct HSN code?

Yes, we can guide you on classifying an item under the correct hsn/sac code for that you need to validate the hsn code from the item masters iteself after specifying hsn/sac code.Further you can also search hsn/sac code from BUSY iteself after validating hsn code and by clicking on search button in the validate hsn code online window or you can follow below given steps to search hsn code.
 Steps to search for hsn code in BUSY 
 Step 1:Go to transaction menu and then select GST Misc. utilities option. 
 Step 2:In GST misc. utilities option select search hsn/sac code option. 
 Step 3:In search hsn/sac code window you will find 2 options for search by hsn/sac code and by hsn/sac description. 
 Step 4:Now you enter hsn/sac code or hsn/sac description for search hsn code.

How can I check errors in GSTR using the GST offline tool?

To check errors of GSTR1 return through GST offline tool, you need to follow the below steps:
 Step 1: Go to Display then click on GST report option and then Select the GSTR 1 eReturn tab.
 Step 2: Afterward , select CSV mode to generate GSTR1 return 
 Step 3: Next , mention the date range and e return file path, which section wise excel file will generate.
 Step 4: Open GST offline tool and mention the required details regarding GSTIN.
 Step 5: Now, click on the Import File option located at the top, then select the sections one by one and import the CSV file.
 Step 6:Next, click on View Summary. If there are errors in the data, the Offline tool will open an error window highlighting the specific row in the Excel sheet where the error exists.

Is there any option available for filing GSTR direct BUSY?

Yes, direct upload option available in BUSY for filling GSTR1. 
you can proceed with Direct uplaod process for direct upload option please follow the below steps:
Step 1: Go to administration menu and then click on configuration
Step 2: Features/option then click on gst/vat
Setp 3: Enter then gstportal user name in same field and then save
Step 4: Open gst portal click on view profile & then select manage API access enable for 30 days and confirm
Step 5: Go to dispaly menu
Step 6: Gst reports and then select Gst return
Step 7: Select Gst e-return and then select Direct upload 
Step 8: Select month/enter the date of filling
Step 9: Check all possible error tabs and clear all errors if you found and then proceed 
Step 10: Enter OTP and proceed and after some min. you can check your return data on gst portal.

How do I handle reverse charge mechanism transactions in the software?

Steps to pass RCM entries in voucher.
 Step 1: Go to administration menu and select masters from it.
 Step 2: In masters option select account and then click on add option.
 Step 3: Add the Rcm expense master with GST nature applicable and RCM nature compulsory.
 Step 4: Then Go to transcation option select journal voucher or payment voucher according to the your need.
 Step 5: Select GST nature as RCM expense and add the voucher and click on save button to save the voucher.
 Step 6: Then Go to transcation option and select gst misc. utilities option.
 Step 7: In gst misc. utilities option select check post consolidated RCM payable.
 Step 8: In next window select period for view report monthly or daily basis.
 Step 9: Then press F4 key for passing rcm adjustment voucher automatically.

How to troubleshoot GSTR- filing rejections due to unknown errors?

To troubleshoot GSTR-1 filing rejections due to unknown errors, you can follow these steps: 
 1. Check for any error messages or error codes provided by the GST portal. These can give you clues about the specific issue. 
 2. Review your GSTR-1 data and ensure that all the information is accurate and complete. Check for any missing or incorrect details. 
 3. Verify that you have selected the correct GSTR-1 template and filled in all the required fields correctly. 
 4. Double-check the HSN codes and ensure that they are valid and have the correct length (6-8 digits). 
 5. If possible, try uploading the GSTR-1 file directly to the GST portal to see if it provides more specific error messages. 
 6. Download offline tool and download error message and read error report in offline tool.

How can I resolve connectivity issues while screen sharing with BUSY support for troubleshooting?What is the procedure to file GST returns offline from the BUSY?

To resolve the connectivity issue then make sure you have proper internet connection. The procedure to file the GST return from BUSY can generate it through JSON, Govt template and CSV.
 Pls Follow the Below Steps for GSTR Return :
 Step 1: Click on Display Menu
 Step 2: Then Gst Reports
 Step 3: Then Gst Returns
 Step 4: Then GSTR 1 or GSTR 3B Ereturn select the period as per your requirement either monthly or quaterly.
 Step 5: Select As per Govt Template
 Step 6: Specify the Gst template path & Ereturn Folder Path.
 Step 7: Download GST Offline Tool from Gst Portal
 Step 8: Select the Excel Generated template data from BUSY.
 Step 9: Create JSON file and Upload it on GST Portal.
 Note : Make sure that latest BUSY version should be updated in the system.

How can I ensure that the central tax and state tax amounts are equal in Table A during GST return filing?

Step 1: Go in display section.
 Step 2: Then click on GST report.
 Step 3: Select GST returns.
 Step 4: Click on GSTR1 return option.
 Step 5: In report generated option,Select relevant option to file.
 Step 6: Report Options
 ·Start Month.
 ·End Month.
 Step 7: Check possible error in transaction summary, if found.
 Step 8: Then select relevant voucher with incorrect transaction.
 Step 9: And correct CGST AND SGST amount in voucher.
 Step 10: For checkng go in GST return option.
 . Select GSTR1 return.
 . Report options.
 . Start month.
 . End month.
 Step 11: Check CGST and SGST Tax amount in 5A B2C(LARGE) column.
 Step 12: Then go in GSTR1 E return options.
 Step 13: Select then return month period.
 Step 14: Upload with check all possible error.
 Step 15: Check data on portal for verify.

I want to exclude exempt transactions from my GST reports in BUSY. However, I don't see any option to do this. Is there a way to remove exempt transactions from the reports?

In gst returns under gst reports,you can exclude exempt transactions from the sale or purchase and can show seprately instead of combined data of invoices with tax and exempt entries.Follow these steps to check gst returns with seprate data of tax invoices and exempt or zero rated invoices
 Step 1 Open your company and go to display
 Step 2 Go to gst reports
 Step 3 Select gst returns
 Step 4 Select requied gst return like gstr1,gstr2 or gsyr3b and select date range
 Step 5 Now after selecting date range,check other options if required
 Step 6 Now in options,enable show exempt/nr/zr entries in taxable invoice seprately
 Step 7 Then load the report
 Step 8 Now you can check that taxable shown will be only of tax invoices and all exempt/nr/zr invoices will be shown seprately in relevant section

I am facing an issue downloading GSTR in BUSY. It is not generating the full report with all sections while reconciling GSTR How can I troubleshoot this?

If you are not able to download GSTR1 in BUSY, you need to check these troubleshooting steps:
 Step 1: Check the GSTIN and GST portal usename is correctly mentioned under the GST/VAT tab.
 Step 2: API access is enabled on GST portal.
 Step 3: Ensure that you have receive OTP on registered mobile no or email id.
 Step 4: Data is available on GST portal of the required month.
 If the data is not showing in all section while reconciling the GSTR1 then, you need to follow these troubleshooting steps:
 Step 1: Make sure the data is available in all sections of GSTR1 on the GST portal.
 Step 2: Check after redownload the GSTR1 in BUSY.
 Step 3: Download the GSTR1 JSON from the portal and import in BUSY then check the data is showing or not.

Is it possible to log into BUSY with just a customer ID and no password?How do I troubleshoot if I'm not receiving the OTP in BUSY?

No, For logging into BUSY need to have company username and password.
 To troubleshoot issues with generating OTP in BUSY, users can try the following steps: 
 Step 1:Go to administration menu and select configuration option. 
 Step 2:In configuration option select feature and option and click on GST/VAT. 
 Step 3:Navigate to the GSTIN and GST portal username field and make sure to mention correct details here. 
 Step 4:After that login your GST portal and Go to your Return dashboard. 
 Step 5:Click on MY PROFILE button at right hand side on top menu and in next window Go to manage API access. 
 Step 6:And then select yes on enable API request and make sure to select 30 days duration from dropdown list. 
 Step 7:Then Click on confirm button to save.

Frequently AskedQuestions