Frequently Asked Questions

To generate GSTR1 Json file from BUSY, you need to follow the below steps:
Step 1: Go to display then click on Gst reports menu
Step 2: Now Click on GST retuns then select the GSTR1 eReturn
Step 3: Next, Select JSON format for generate GSTR 1 return
Step 4: Afterward, select the date range and verify the other details as per requirement and press Ok tab
Step 5: Check the possible errors related to Transaction , hsn summary and document summary.
Step 6: After rectify all the errors, Proceed With JSON option.
Points to noted
1. Make sure the Gstin of Parties must be active.
2. Hsn code mentioned in item master must be valid
3: If any hsn mentioned for 2 different unit then it is mandatory to update hsn desciption for such units.
4. According to AATO , HSN codes must be entered in the item master according to turnover.

Solution 2:
 To resolve the issue of GST mismatch while filling returns in BUSY is given below: 
 Step 1: After backup update voucher GST sumarry. 
 Step 2: Check account tag in sale/purchase type. 
 Step 3: In item master skip in GST report should be 'N'. 
 Step 4: Tax category must be correct. 
 Step 5: Other charges like freight/transpotation etc. impact on taxable value ,as if we applied charge before tax then it should be adjust in sale/purchase amount and after tax chagres should be adjusted in some specifed account. 
 Step 6: Go in gst reports. 
 Step 7: Open Gst summary and press F4 to Post adjustement entries. 
 If Still the issue persists, contact to our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance you can also aail us on Support@busy.in

To correct the returns which are rejected due to data mismatches, you can follow the below Important points : 
 1. Sales Voucher Number cannot be start with zero 
 2. Sales Voucher Number cannot be more than 16 characters 
 3. HSN code should be Numeric and as per Aggregate Anual Turnover. 
 4. If the HSN code belongs to service then in item master you need to select tag category as service gst rate. 
 5. GST number should be Active and correct 
 6. mention correct state in account masters. 
 7. Check bill sundries accounts taggings. 
 8. Even you can generate e-return through JSON,CSV OR GOVERNMENT TEMPLATE. 
 If still having same issue then you can contact us on our centerlized 24*7helpline 
 number i.e. 8282828282 or 011-40964096. 
 You can also share your query on support@busy.in

If you want to configure BUSY to enable direct upload then please follow the given steps
 Step 1: Go to administration then configuration 
 Step 2: Then features option then GST VAT
 Step 3: Then in the field of GST portal user name enter your portal log in user name and save the configuration.
 Step 4: Then log in into GST portal and do left click on your profile then setting 
 Step 5: Then select Manage API access and enable it and save the setting.
 Step 6: Now, for direct upload you need to go th desktop then GST report 
 Step 7: Then gst returns then GSTR 1 ereturn and direct upload.
 
 If you encounter any issues please don't hesitate to contact us at our centralized helpline number
 which is 8282828282, or send an email to support@busy.in

In gstr-1 you will see following sections. 
 4A - B2B Regular 
 4B - B2B Reverse charge 
 5A - B2CL Large 
 6A – Exports with or without payment 
 EXPWP 
 EXPWOP 
 6B Supplies made to SEZ unit 
 SEZWP 
 SEZWOP 
 6C Deemed Exports DE 
 7 B2CS Others 
 8 Nil rated, Exempted and Non GST 
 Nil Rated 
 Exempted 
 Non-GST 
 9B Credit/Debit Notes Registered CDNR(1),11A(2) Tax Liability Advances Recieved 
 11B(1), 11B(2) - Adjustment of Advances 
 12 HSN-wise Summary of Outward Supplies 
 13 Documents issued 
 Total Docs 
 Cancelled Docs 
 Net Issued Docs 
 While filing gstr-1 from BUSY skip hsn summary and skip document summary should be no. 
 If you file gstr-1 from BUSY then the details will go automatically on relevant section in portal.

If you are facing any problem while uploading return then please check the below steps :
 Step 1: Click on the error window 
 Step 2: Then you will get list of error 
 Step 3: Then click on specific voucher and go to the item details field
 Step 4: Then press ALT+M to open item detail in modify mode
 Step 5: Then go to HSN field and verify that the correct HSN code is entered, and save the changes by clicking the Save button.
 Note : IF you are facing a problem of invalid description for HSN code 
 Step 6: Click on error message and you will get a window of update description of Hsn code then open the same
 Step 7: Afterward, update description of HSN and click on save button to save the configuration

To connect BUSY with Government GST Portal, BUSY software should be authorised via OTP (on registered mobile number at GST portal)
What is API (API is interface between 2 softwares) Access?
This is a security feature and helps to avoid any unauthorised access to the taxpayers' information available at GST Portal. By using this, the taxpayer can give access to the third party application for accessing his GST user.
While downloading GSTR-1, 2A, 2B, 3B, GSTR1 JSON in BUSY and getting error message to provide API Access (GST portal) follow the below steps:
Step 1: Login to the GST site by putting GST credentials (Username and password).
Step 2: Go to My profile>Manage Api access> Enable API Access by selecting (Yes)
Step 3: Select duration eg. 6 Hours or 30 days and then confirm.
Step 4: Now Transactions->GST Misc Utilities->Download GSTR JSON Data->GSTR-1, 2A, 2B, 3B, GSTR1

You can reconcile GSTR1 in BUSY, if some invoices are missing in the filed GSTR1. To do this follow these steps: 
 Step 1: Go to Transaction menu and select GST Misc Utilities.
 Step 2: Select Download GSTR JSON Data and choose Download GSTR1.
 Step 3: Click on the download button for the month and verify with the OTP.
 Step 4: Select Reconcile GSTR Data and click on Reconcile GSTR1.
 Step 5: Choose the filing frequency as Monthly or Quarterly.
 Step 6: Enter the period and open the report. You can view the portal data and compare it with your books data.
 Step 7: If you find any discrepancies or vouchers not in GSTR1, you should amend them in the filed GSTR1.
 Step 8: For any amendments on the portal, you may need to consult with your CA or accountant.

To carry forward to last year pending ITC and to the current financial year and claim it in current return, you need to follow these steps:
 Step 1: Go to Administration and click on Change Financial Year.
 Step 2: Click on Carry Pending ITC Entries to F.Y. and click on Start.
 Step 3: Next, go to the Transactions menu and select GST Misc. Utilities.
 Step 4: Choose Montly ITC Tagging as per GSTR-2A / 2B.
 Step 5: Set Y on Show Previous year Transactions?
 Step 6: Then on last year entries press F4 and select ITC Status as Claimed and mention the return period.
 Step 7: Now, when you generate the GSTR-3B return set Y on Pick Relevant ITC from Monthly ITC Tagging?
 The report will generate will all the ITC that you have tagged in the selected period.

To successfully download your monthly GST Form 3B from the portal, you can follow these steps:
 Step 1. Log in to the GST portal using your credentials.
 Step 2. Navigate to the Returns Dashboard section.
 Step 3. Select the appropriate financial year and return filing period.
 Step 4. Click on the Prepare Offline button for Form 3B.
 Step 5. Download the offline utility tool for Form 3B.
 Step 6. Open the downloaded utility tool and fill in the required details.
 Step 7. Validate the form to ensure there are no errors.
 Step 8. Generate the JSON file for Form 3B.
 Step 9. Go back to the GST portal and click on the Upload button for Form 3B.
 Step 10. Upload the JSON file and submit it.
 Step 11. Once submitted, you can download the acknowledgment receipt for your records.