Frequently Asked Questions

having an issue downloading GSTR 1 then make sure 
1. your internet connectivity is proper 
2. your GST portal user name is correctly configured in GST/VAT configuration in BUSY.
3. make sure that API access from GST portal is given for download GSTR files from portal directly into BUSY 
4. also make sure in which months file you try to download that available or not in portal.

To fix issues with downloading monthly data, you can try the following steps:
 1. Check your internet connection and ensure it is stable.
 2. Clear your browser cache and cookies.
 3. Disable any antivirus or firewall software temporarily.
 4. Try downloading the data from a different browser or device.
 5. Contact the support team for the software or platform you are using for further assistance.

Yes there is a way to redownload the GSTR 2A reports if previously 
downloaded report not populate properly
follow the steps to redownload the GSTR 2A 2B data 
1 Go to Transaction menu and click on gst misc utilities 
2 click on download GSTR json data then click on download GSTR2A 
3 then click on the green signed saved data and click on remove and redownload

To Tag entries in GST retuen please follow below steps :,
Step 1 : To change the status pending ITC Entries go to the Transacton menu .
Step 2: Click on Gst Misc Utilities option.
Step 3: Select monthly ITC tagging as per GSTR 2A / GSTR 2B
Step 4 : Select Partywise . . 
Step 5 : Select the entry and press F4 to change the status ,

The reason you may not be able to see the full list of invoices your partner has uploaded when reconciling your accounts could be due to a mismatch between the invoices uploaded by your partner and the invoices recorded in your accounting software. It is important to ensure that both parties are uploading and recording invoices accurately to have a complete list for reconciliation.

To access report from portal in BUSY follow the below steps:
Step 1: Go to administration then configuration 
Step 2: Now go to features/option and click on GST/VAT tab
Step 3: Then specify gst portal user name in the field and save configuration
Step 4: Now go to transaction and select gst misc. utilities
Step 5: Select download gstr json data and select your desired report and download

The error "Data Mismatch" during reconciliation occurs when there is a difference between the data in your accounting software and the data in the GST portal. To fix it, you need to identify the source of the mismatch and correct it in either your software or the portal. This may involve checking for errors in data entry, updating master balances, or troubleshooting reconciliation errors.

To access report from portal in BUSY follow the below steps:
Step 1: Go to administration then configuration 
Step 2: Now go to features/option and click on GST/VAT tab
Step 3: Then specify gst portal user name in the field and save configuration
Step 4: Now go to transaction and select gst misc. utilities
Step 5: Select download gstr json data and select your desired report and download

If you are unable to generate an OTP for downloading the GSTR reconciliation report, there could be various reasons for this issue. Here are some common factors to consider when troubleshooting the problem:
1. Check GST Portal User name should be correct mention in GST/VAT tab.
2. Check GSTIN no. also which is mention is GST/VAT tab.
3. API access should be enable from gst portal.

To check for errors in the GST upload, you can check these steps:
Step 1: Go to display then select GST report.
Step 2: Now choose GST audit reports in BUSY
Step 3:  And reconcile the accounts and GST. If there is a difference, you can use the Reconcile Account and GST option to find the reason for the difference and correct any errors.