Frequently Asked
Questions

Q: What options i need to check if OTP is not coming while downloading gstr data ?

If OTP is not coming while downloading gstr data please ensure given below points: 1. Make sure you have specified correct GST number in GST/VAT configuration 2. Ensure that you have specified GST portal username in GST/VAT configuration 3. Make sure internet connection is stable in your company 4. Ensure that API access is enabled from the GST portal 5. Make sure you are using the latest version of BUSY software

Q: What is the process for tagging invoices in BUSY?

To enable ITC tagging feature in BUSY software, you can follow below steps: 1. Go to administration then click on configuration. 2. Select Feature/Options and then click on GST/VAT. 3. Enable ITC tagging feature. 4. Go to the Transaction tab and click on gst misc utilities. 5. Click on Monthly ITC tagging as per GSTR 2A or 2B then specify month and open the report. 6. Click F4 for tag status for ITC.

Q: The support agent asked me to download the file but I don't know how to do it. What steps should I follow to download files from the GST portal?

Please follow the below steps to dowbload JSON data Step 1 : Click on transactions Step 2 : GST misc utilities Step 3 : Download and Reconcile GSTR JSON Data option Step 4 : This feature allows you to download the 2A and 2B GSTR files from the government portal and reconcile them with the data in your purchase register to identify any mismatches.

Q: I am getting an error when trying to match invoices between the GST portal data and BUSY records. What could be causing this error?

Errors when matching invoices between GST portal data and BUSY records can be caused by discrepancies in invoice numbers, amounts, or tax codes. To fix them, the invoice details in BUSY should be checked and corrected to match the portal data. Any missing invoices should be added manually in BUSY. It is also important to ensure that the correct tax codes are applied to each invoice.

Q: My vendors are providing invoices with different HSN codes for the same item. How should I handle this in BUSY?

If your vendors are providing invoices with different HSN codes for the same item in BUSY, you should ensure consistency by using the HSN code that is most accurate and relevant for your business. You can update the HSN code in BUSY for the item to match the one provided by your preferred vendor. This will help maintain consistency in your records and avoid any discrepancies.

Q: Will claiming input tax credit in a later period cause any issues and what should I do?

Claiming input tax credit in a later period may not cause any issues, but it is important to ensure that the claim is made within the time limit specified by the tax authorities. It is recommended to consult with a tax professional or refer to the GST laws and regulations to understand the specific requirements and procedures for claiming input tax credit in a later period.

Q: What is the process to reconcile my GSTR-B with the ITC claimed as per GSTR-B?

To reconcile your GSTR-3B with the ITC claimed as per GSTR-2B, you can use the reconciliation feature in Buy. Select the opsyion to reconcile ITC claimed as per GSTR-2B downloaded for that period. Compare the ITC claimed in your books of accounts with the ITC available as per GSTR-2B. The software will show any differences, allowing you to match the ITC claimed in GSTR-2B with GSTR-3B.

Q: Why can't I claim input tax credit in GSTR-B as per the details in GSTR-B?

One possible reason why you may not be able to claim input tax credit in GSTR-3B as per the details in GSTR-2B is that there could be discrepancies or mismatches between the invoices or bills mentioned in GSTR-2B and the ones in your books. It is important to ensure that the invoices are correctly tagged and matched in order to claim the input tax credit accurately.

Q: I received a discount from a vendor, how do I enter that into the system?

You can setup the discount mode party item wise structure from the below steps. Step 1: Click on Administration Step 2: Then Configuration Step 3: Then Features and Options Step 4: Then Inventory Step 5: Then On right bottom,Click on the pricing mode option Step 6: For sale/puchase can check the option from the dropdown for party item wise, party item group wise,party group item wise,party group item group and mixed mode.

Q: Why are my credit notes and debit notes not showing in my GSTR 3B?

Here are some steps to resolve or check : Step 1: Go to display then click on GST Reports. Step 1: Check that the transaction date for the GST calculation in the GSTR 3B is entered correctly. Step 2; verify the Accounting Period Mismatch Step 3: Check for any issues or bugs in BUSY Step 4: Review the entries made manually to ensure there are no errors in data entry

Find Solutions to Common Issues Related to taxation - gst reconciliation

Taxation (GST/VAT/TDS/TCS/RCM)

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Errors (RTE/Ransome), Feedbacks and Bugs

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License Management/Softlock/Hardlock

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Implementation

Dealer Complaint/Issues

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Dealer Complaint/Issues

What options i need to check if OTP is not coming while downloading gstr data ?

If OTP is not coming while downloading gstr data please ensure given below points:
1. Make sure you have specified correct GST number in GST/VAT configuration
2. Ensure that you have specified GST portal username in GST/VAT configuration 
3. Make sure internet connection is stable in your company
4. Ensure that API access is enabled from the GST portal
5. Make sure you are using the latest version of BUSY software

What is the process for tagging invoices in BUSY?

To enable ITC tagging feature in BUSY software, you can follow below steps:
1. Go to administration then click on configuration.
2. Select Feature/Options and then click on GST/VAT.
3. Enable ITC tagging feature.
4. Go to the Transaction tab and click on gst misc utilities.
5. Click on Monthly ITC tagging as per GSTR 2A or 2B then specify month and open the report.
6. Click F4 for tag status for ITC.

The support agent asked me to download the file but I don't know how to do it. What steps should I follow to download files from the GST portal?

Please follow the below steps to dowbload JSON data 
 Step 1 : Click on transactions
 Step 2 : GST misc utilities
 Step 3 : Download and Reconcile GSTR JSON Data option 
 Step 4 : This feature allows you to download the 2A and 2B GSTR files from the government portal and reconcile them with the data in your purchase register to identify any mismatches.

I am getting an error when trying to match invoices between the GST portal data and BUSY records. What could be causing this error?

Errors when matching invoices between GST portal data and BUSY records can be caused by discrepancies in invoice numbers, amounts, or tax codes. To fix them, the invoice details in BUSY should be checked and corrected to match the portal data. Any missing invoices should be added manually in BUSY. It is also important to ensure that the correct tax codes are applied to each invoice.

My vendors are providing invoices with different HSN codes for the same item. How should I handle this in BUSY?

If your vendors are providing invoices with different HSN codes for the same item in BUSY, you should ensure consistency by using the HSN code that is most accurate and relevant for your business. You can update the HSN code in BUSY for the item to match the one provided by your preferred vendor. This will help maintain consistency in your records and avoid any discrepancies.

Will claiming input tax credit in a later period cause any issues and what should I do?

Claiming input tax credit in a later period may not cause any issues, but it is important to ensure that the claim is made within the time limit specified by the tax authorities. It is recommended to consult with a tax professional or refer to the GST laws and regulations to understand the specific requirements and procedures for claiming input tax credit in a later period.

What is the process to reconcile my GSTR-B with the ITC claimed as per GSTR-B?

To reconcile your GSTR-3B with the ITC claimed as per GSTR-2B, you can use the reconciliation feature in Buy. Select the opsyion to reconcile ITC claimed as per GSTR-2B downloaded for that period. Compare the ITC claimed in your books of accounts with the ITC available as per GSTR-2B. The software will show any differences, allowing you to match the ITC claimed in GSTR-2B with GSTR-3B.

Why can't I claim input tax credit in GSTR-B as per the details in GSTR-B?

One possible reason why you may not be able to claim input tax credit in GSTR-3B as per the details in GSTR-2B is that there could be discrepancies or mismatches between the invoices or bills mentioned in GSTR-2B and the ones in your books. It is important to ensure that the invoices are correctly tagged and matched in order to claim the input tax credit accurately.

I received a discount from a vendor, how do I enter that into the system?

You can setup the discount mode party item wise structure from the below steps.
Step 1: Click on Administration
Step 2: Then Configuration
Step 3: Then Features and Options
Step 4: Then Inventory
Step 5: Then On right bottom,Click on the pricing mode option
Step 6: For sale/puchase can check the option from the dropdown for party item wise, party item group wise,party group item wise,party group item group and mixed mode.

Why are my credit notes and debit notes not showing in my GSTR 3B?

Here are some steps to resolve or check :
Step 1: Go to display then click on GST Reports.
Step 1: Check that the transaction date for the GST calculation in the GSTR 3B is entered correctly. 
Step 2; verify the Accounting Period Mismatch
Step 3: Check for any issues or bugs in BUSY
Step 4: Review the entries made manually to ensure there are no errors in data entry

Frequently AskedQuestions