Frequently Asked
Questions

Q: I'm getting an error message when trying to download bills through the portal. What should I do?

If you are downloading Bill from portal for reconcile your data then can make sure some things: 1. You need to check your internet connection .it should be stable. 2. Make sure that GSTR Return has filed for that period. 3. you check your system date and change it for that date when GSTR Return was being Filed.

Q: Why is my GST2A reconciliation report not showing all the transactions I have made?

If the GSTR2A reconciliation report not showing all the transactions, then you need to check these steps: Step 1: Make sure you are checking the report with correct date range. Step 2: Redownload the GSTR2A json file and check. Step 3: Set N on show only mismatch parties option and select all in entries to be shown option.

Q: How to resolve GST data mismatches during e-invoicing in BUSY?

For Resolve GST data mismatches during E invoice you need to follow these steps: Step 1: Go to Display. Step 2: Select Gst Reports. Step 3: Click on GSTR-1 eReturn. Step 4: Skip E invoice option you need to no select. Step 5: check all errors then direct upload Data.

Q: My Json file is not reflecting a certain voucher that I see in the Billi. Why is this voucher not showing in Json?

There could be various reasons why a voucher is missing from a JSON file: 1.Make sure that entries has filed with GSTR Return. 2. You can redownload your GSTR JSON. 3.You can confirm with Supplier that he file his return or not.It is important to carefully review and reconcile the data to identify and correct any discrepancies.

Q: What steps should be taken to address the error stating Data does not exist for the return period while downloading GSTR 2A/2B data?

If you encounter an error stating Data does not exist for the return period while downloading GSTR 2A/2B data, consider the following steps: 1.Avoid checking data for the current month; it's available after filing the return. 2.Confirm you have a stable internet connection. 3.On the government portal, ensure API access is enabled for at least 30 days.

Q: The B report shows incomplete address details for some parties. How can I update the addresses for parties in my company data?

To update incomplete address details for some parties in the 2B report in BUSY you can follow the steps Step1 go to administration menu and click on master then click to account and click modify Step2 search the party name you want to modify then make neccesary changes of address and save

Q: I am trying to adjust the GST liability but it is showing taxable adjustment error. How can I correct this?

To correct the taxable adjustment error in BUSY, you can go to the GST Summary screen and use the 'RCM to Regular Tax Adjustment' option. press F4 This will help you auto adjust the input tax credit against the regular GST liability. By following this process, you should be able to resolve the issue.

Q: The portal summary does not show my credit note, only a minus sign. Why is it not displaying properly?

There may be a problem with the credit note not being properly reflected on the portal. It could be due to a mismatch in the data or an issue with the portal itself. It is recommended to check the details of the credit note and reconcile it with the portal to ensure proper reflection.

Q: How can I save the downloaded GSTR- data in BUSY when it shows a "server is down" error?

If you are unable to save the downloaded GSTR-1 data in BUSY due to a "server is down" error, you can try downloading the JSON file of GSTR-1 and manually paste it into the software. This can be done by downloading the JSON file from the GST portal and then importing it into BUSY.

Q: I have configured the OTP feature but while downloading the GSTR json data a window of API access error is still visible. Why is this happening and how can it be fixed?

Please follow the steps given below: Step 1: Log in to GST portal Step 2: Then click on View Profile option Step 3: Click on Manage API Access, check whether the API is enabled or not, if not, you can enable it for 30 days and save the settings and then check.

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I'm getting an error message when trying to download bills through the portal. What should I do?

If you are downloading Bill from portal for reconcile your data then can make sure some things:
1. You need to check your internet connection .it should be stable.
2. Make sure that GSTR Return has filed for that period.
3. you check your system date and change it for that date when GSTR Return was being Filed.

Why is my GST2A reconciliation report not showing all the transactions I have made?

If the GSTR2A reconciliation report not showing all the transactions, then you need to check these steps:
Step 1: Make sure you are checking the report with correct date range.
Step 2: Redownload the GSTR2A json file and check.
Step 3: Set N on show only mismatch parties option and select all in entries to be shown option.

How to resolve GST data mismatches during e-invoicing in BUSY?

For Resolve GST data mismatches during E invoice you need to follow these steps: 
 Step 1: Go to Display. 
 Step 2: Select Gst Reports. 
 Step 3: Click on GSTR-1 eReturn. 
 Step 4: Skip E invoice option you need to no select. 
 Step 5: check all errors then direct upload Data.

My Json file is not reflecting a certain voucher that I see in the Billi. Why is this voucher not showing in Json?

There could be various reasons why a voucher is missing from a JSON file:
1.Make sure that entries has filed with GSTR Return.
2. You can redownload your GSTR JSON.
3.You can confirm with Supplier that he file his return or not.It is important to carefully review and reconcile the data to identify and correct any discrepancies.

What steps should be taken to address the error stating Data does not exist for the return period while downloading GSTR 2A/2B data?

If you encounter an error stating Data does not exist for the return period while downloading GSTR 2A/2B data, consider the following steps:
1.Avoid checking data for the current month; it's available after filing the return.
2.Confirm you have a stable internet connection.
3.On the government portal, ensure API access is enabled for at least 30 days.

The B report shows incomplete address details for some parties. How can I update the addresses for parties in my company data?

To update incomplete address details for some parties in the 2B report in BUSY you can follow the steps 
 Step1 go to administration menu and click on master then click to account and click modify 
 Step2 search the party name you want to modify then make neccesary changes of address and save

I am trying to adjust the GST liability but it is showing taxable adjustment error. How can I correct this?

To correct the taxable adjustment error in BUSY, you can go to the GST Summary screen and use the 'RCM to Regular Tax Adjustment' option. press F4 This will help you auto adjust the input tax credit against the regular GST liability. By following this process, you should be able to resolve the issue.

The portal summary does not show my credit note, only a minus sign. Why is it not displaying properly?

There may be a problem with the credit note not being properly reflected on the portal. It could be due to a mismatch in the data or an issue with the portal itself. It is recommended to check the details of the credit note and reconcile it with the portal to ensure proper reflection.

How can I save the downloaded GSTR- data in BUSY when it shows a "server is down" error?

If you are unable to save the downloaded GSTR-1 data in BUSY due to a "server is down" error, you can try downloading the JSON file of GSTR-1 and manually paste it into the software. This can be done by downloading the JSON file from the GST portal and then importing it into BUSY.

I have configured the OTP feature but while downloading the GSTR json data a window of API access error is still visible. Why is this happening and how can it be fixed?

Please follow the steps given below:
 Step 1: Log in to GST portal
 Step 2: Then click on View Profile option
 Step 3: Click on Manage API Access, check whether the API is enabled or not, if not, you can enable it for 30 days and save the settings and then check.

Frequently AskedQuestions