Frequently Asked
Questions

Q: I am unable to find the ITC records from previous financial year in BUSY. Why is the software not showing last year's ITC?

Unable to find ITC record from previous financial year because: Step 1 : Data entry errors Step 2 : Date range selected Step 3 : Filter applied Step 4 : User rights

Q: Why am I unable to download my GST report from the same place I did previously? The download option seems to be missing.

If your BUSY license subscription has expired, you will not be able to download the GSTR JSON file for reconciliation, as the reconciliation feature is part of the BUSY License Subscription (BLS).

Q: I am unable to view the GSTR data in the Reconcile option. How can I see the GSTR data?

To view the GSTR1 data in the Reconcile option, you can go to the GSTR1 report in BUSY. The Reconcile option will show the data from the GSTR1 report for reconciliation purposes.

Q: The GST portal URL seems to have changed. How can I update the new GST portal URL in the software?

To update the URL changes in software,you need to follow: Step 1 : Check your GST portal is up to date Step 2 : Access software setting and update the URL

Q: My serial number is under Vijay Kumar & Sons. I'm having trouble accessing my account. Can you help?

you can concern to your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at "support@busy.in".

Q: How do I check for errors in purchase returns filed in GSTR-? Which register should I check?

To check for errors in purchase return filed in GSTR2 you should download the GSTR 2B or 2A json data where you can reconcile the BUSY data with portals json data

Q: Is the system following government rules regarding ITC data?

Yes, the system is following government rules regarding ITC data in BUSY. You can claim ITC as per GSTR2A or GSTR 2B in order to generate GSTR3B as per claimed ITC.

Q: I am seeing a lot of missing invoices in GSTR-B reconciliation. Why are valid invoices not showing up?How do I compare GST return data with books of accounts in BUSY?

If you seeing missing invoices in GSTR-2B reconciliation check: Step 1 : Mismatch GSTIN Step 2 : CHeck data entry Step 3 : Invoice not filed Step 4 : errrors

Q: I want to add a capital goods section when doing GST tagging but I don't see the option. Is there a way to add this?

No, We do not have any option of capital goods section in tagging option but while adding the purchase voucher in BUSY you can select ITC eligibility as captial goods.

Q: How do I customize the settings for the GST R download in BUSY?

BUSY allows you to download GSTR1 for reconciliation, and you can add custom columns as per the requirements. For more customization you may contact to your authorized channel partner.

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I am unable to find the ITC records from previous financial year in BUSY. Why is the software not showing last year's ITC?

Unable to find ITC record from previous financial year because:
 Step 1 : Data entry errors
 Step 2 : Date range selected
 Step 3 : Filter applied
 Step 4 : User rights

Why am I unable to download my GST report from the same place I did previously? The download option seems to be missing.

If your BUSY license subscription has expired, you will not be able to download the GSTR JSON file for reconciliation, as the reconciliation feature is part of the BUSY License Subscription (BLS).

I am unable to view the GSTR data in the Reconcile option. How can I see the GSTR data?

To view the GSTR1 data in the Reconcile option, you can go to the GSTR1 report in BUSY. The Reconcile option will show the data from the GSTR1 report for reconciliation purposes.

The GST portal URL seems to have changed. How can I update the new GST portal URL in the software?

To update the URL changes in software,you need to follow:
 Step 1 : Check your GST portal is up to date
 Step 2 : Access software setting and update the URL

My serial number is under Vijay Kumar & Sons. I'm having trouble accessing my account. Can you help?

you can concern to your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at "support@busy.in".

How do I check for errors in purchase returns filed in GSTR-? Which register should I check?

To check for errors in purchase return filed in GSTR2 you should download the GSTR 
2B or 2A json data where you can reconcile the BUSY data with portals json data

Is the system following government rules regarding ITC data?

Yes, the system is following government rules regarding ITC data in BUSY. You can claim ITC as per GSTR2A or GSTR 2B in order to generate GSTR3B as per claimed ITC.

I am seeing a lot of missing invoices in GSTR-B reconciliation. Why are valid invoices not showing up?How do I compare GST return data with books of accounts in BUSY?

If you seeing missing invoices in GSTR-2B reconciliation check:
 Step 1 : Mismatch GSTIN
 Step 2 : CHeck data entry
 Step 3 : Invoice not filed
 Step 4 : errrors

I want to add a capital goods section when doing GST tagging but I don't see the option. Is there a way to add this?

No, We do not have any option of capital goods section in tagging option but while adding the purchase voucher in BUSY you can select ITC eligibility as captial goods.

How do I customize the settings for the GST R download in BUSY?

BUSY allows you to download GSTR1 for reconciliation, and you can add custom columns as per the requirements. For more customization you may contact to your authorized channel partner.

Frequently AskedQuestions