Frequently Asked
Questions

Q: How can I reconcile GST returns with my sales and purchases?

In BUSY you can reconcile GSTR1 with sales and GSTR2A or GSTR2B with purchase, to do this can follow these steps: Step 1: Open the Administration menu and select Configuration. Step 2: Choose Features / Options then GST / VAT and Enter your GST portal username in the GST Portal User Name field and save it. Step 3: Next, open the Transaction menu and select GST Misc Utilities. Step 4: Choose Download GSTR JSON Data Step 5: Then select Download GSTR1,GSTR2A, GSTR2B as required. Step 6: Click on the download button along with the month then verify with OTP and download it. Step 7: Now, under the GST Misc. Utilities select the Reconcile GSTR Data option. Step 8: Chose Reconcile GSTR1, GSTR2A, GSTR2B as per the requirements. Step 9: Enter the period and can match your GST portal data with BUSY data.

Q: How can I use ITC tagging in BUSY ?

To use ITC tagging for voucher in BUSY . you can follow the below steps: Step 1: Go to administration then configuration , select features/options then gst/ vat option Step 2: Mention GST portal user name and enable ITC tagging reqiured Step 3: Go to transaction then Gst misc. utility and select monthly ITC tagging as per Gstr 2A or 2B as per your requirement Step 4: Select party wise or date wise then select start month and end month Step 5: After open report select the voucher you want to tag and press F4 key Step 6: A window will appear mention itc satus as pending , claimed , not to be claimed or as per section. Step 7: Mention return period and save. By following these steps you can tag voucher as per ITC.

Q: How to download the GSTR json data in BUSY.

To download the GSTR data in BUSY follow below steps: Step 1: Go to administration menu and select configuration option. Step 2: Then select feature and option and click on GST/VAT tab. Step 3: Then mention GSTIN and Gst portal username in window then click on save button. Step 4: Visit the GST portal at gst.gov.in and click on Login. Step 5: Enter your credentials to login to your account. Step 6: On the top right, click on My Profile option. Step 7: Under the quick-links panel, select Manage API Access. Step 8: Select Enable API as Yes and choose the desired duration from the dropdown. You can select a minimum of 6 hours or a maximum of 30 days. Step 9: Click on Confirm to activate the API session. Step 10: Now go to transaction menu and select gst misc. utilities option. Step 11: Then click on download GSTR json data.

Q: Portal showing different invoice values compared to BUSY for the same period. How to sync correctly?

If you want to compare BUSY data to the portal, follow these steps: Step 1: Download GSTR1, GSTR 2A, GSTR2b, GSTR3b in JSON format only for reconciliation. Step 2: Log in to the GST portal. Then, on the top-right corner, click on My Profile. Step 3: Click on Manage API Access. Then choose Yes under Enable API Request. Step 4: Under Duration, choose 30 days. Click on Confirm. Step 5: Open BUSY and go to Transactions. Click on GST Misc. Utilities. Step 6: Then click on download GSTR JSON Data and Download JSON data for GSTR1, GSTR 2A, GSTR2b, GSTR3b. Step 7: Click on the option Reconcile GSTR Data. Step 8: In Reconcile, you can match your portal data with BUSY data. Step 9: Open the reconcile report and reconcile it accordingly.

Q: I have done an ITC tagging transaction but it doesn't seem right. Can you help me correct it in BUSY?

Error ITC already tagged when entering a credit note in BUSY, then you need to know below points: Step 1:Verify if Input Tax Credit (ITC) is already tagged for the particular transaction. Step 2:Examine previous entries to ensure correct ITC tagging. Step 3:If needed, correct ITC tagging for the relevant transaction. for that purpose follow below steps : a. Head back to the administration menu and select GST Misc. Utility. b. Download the Json data for GSTR 2A/2B. c. Once the data is downloaded, choose Monthly ITC Tagging based on GSTR 2A/2B. d. Now, you can tag and claim your Input Tax Credit (ITC). Step 4:After correcting ITC tagging, re-enter the credit note. This should resolve the ITC already tagged error in BUSY software. Note :It is advised not to modify the voucher as ITC has already been tagged and any changes may disturb input claim data.

Q: Why is the portal showing different invoice values compared to BUSY for the same period? How to sync them correctly?

If the portal is displaying different invoice values compared to BUSY for the same period, these may be the reasons. To resolve it, follow these steps: Step 1: Go to Transactions menu and click on GST Misc. Utilities. Step 2: Select Download JSON Data then click on GSTR 2A & 2B. Step 3: Receive an OTP on your GST portal's registered number and then Successfully download the JSON data. Step 4: Click on Reconcile GSTR Data and Now you can easily reconcile the data accordingly. Step 5: If the GST data differs from BUSY Data, check your transactions and resave it successfully. Step 6: Need to check the Bill sundries account tagging. If you still experience the same issue, please contact our centralized 24*7 helpline at 8282828282 or 011-40964096. You can also share your query at support@busy.in.

Q: I am unable to complete the API authorization process to download data. What could be the reason for this?

For downloading GSTR returns you need to follow these steps Step 1:Go to administration menu and select configuration from it. Step 2:After that select feature and option and then select GST/VAT tab. Step 3:In GST/VAT window make sure you have mentioned correct GSTIN and GST portal username. Step 4:After that login your GST portal and Go to your Return dashboard. Step 5:Click on MY PROFILE button at right hand side on top menu and in next window Go to manage API access. Step 6:And then select yes on enable API request and make sure to select 30 days duration from dropdown list. Step 7:Then Click on confirm button to save. Step 8:Go to transactions menu and select GST misc. utiilties option. Step 9:Then click on download GSTR json data and downlaod return according to your need.

Q: I am unable to view invoice details in BUSY. How can I fix this?How do I download GST returns for reconciliation in BUSY?

If some invoice details is missing then you need to open that invoice and update the details which were missing and resave again that invoice. To download the GST Returns for reconciliation in BUSY, you need to follow these steps: Step 1: Open the Administration menu and select Configuration. Step 2: Choose Features / Options then GST / VAT and Enter your GST portal username in the GST Portal User Name field and save it. Step 3: Next, open the Transaction menu and select GST Misc Utilities. Step 4: Choose Download GSTR JSON Data Step 5: Then select Download GSTR1,GSTR2A, GSTR2B or GSTR3B as required. Step 6: Click on the download button along with the month then verify with OTP and download it. Note : Take backup of your data before making any changes.

Q: What do I need to do to correct issues that are causing mismatches with the portal data?.

For correct issues that are causing mismatches with the portal data please follow the below steps step 1: you need to reconcile data with GST portal data step 2: Go to the GST misc. utilities option under the transaction menu step 3: click on Download GSTR JSON data and select Download data options which data you want to download step 4: then select saving mode auto download or manual step 5: download data in which month you want step 6: after download data Esc from that screen and open Reconcile GSTR data and click on which data you want to check GSTR1 or GSTR2A step 7: open report with relevant month and all other option and then you can check mismatches data with portal GST data

Q: Why is my GSTR-A data not getting updated automatically in BUSY?

In BUSY, you can reconcile the GSTR 2A data either party wise or voucher-wise with your BUSY data. However, there is no option to update or import GSTR 2A data automatically in BUSY. Further to reconcile GSTR 2A in BUSY, you need to follow the below steps: Step 1: Go to Transaction then click on GST misc. utilities Step 2: Firstly, Click on Download GSTR JSON, then choose Download GSTR 2A option and download the JSON file for the necessary months. Step 3: After download GSTR JSON , Go to Reconcile GSTR data from GST misc. Utilities Step 4: Then click on Reconcile GSTR 2A party wise and then select the month Step 5: Click the OK button to open the report, and your reconciliation report is now ready to be reviewed.

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How can I reconcile GST returns with my sales and purchases?

In BUSY you can reconcile GSTR1 with sales and GSTR2A or GSTR2B with purchase, to do this can follow these steps:
 Step 1: Open the Administration menu and select Configuration.
 Step 2: Choose Features / Options then GST / VAT and Enter your GST portal username in the GST Portal User Name field and save it.
 Step 3: Next, open the Transaction menu and select GST Misc Utilities.
 Step 4: Choose Download GSTR JSON Data 
 Step 5: Then select Download GSTR1,GSTR2A, GSTR2B as required.
 Step 6: Click on the download button along with the month then verify with OTP and download it.
 Step 7: Now, under the GST Misc. Utilities select the Reconcile GSTR Data option.
 Step 8: Chose Reconcile GSTR1, GSTR2A, GSTR2B as per the requirements.
 Step 9: Enter the period and can match your GST portal data with BUSY data.

How can I use ITC tagging in BUSY ?

To use ITC tagging for voucher in BUSY . you can follow the below steps:
 Step 1: Go to administration then configuration , select features/options then gst/ vat option 
 Step 2: Mention GST portal user name and enable ITC tagging reqiured 
 Step 3: Go to transaction then Gst misc. utility and select monthly ITC tagging as per Gstr 2A or 2B as per your requirement
 Step 4: Select party wise or date wise then select start month and end month 
 Step 5: After open report select the voucher you want to tag and press F4 key 
 Step 6: A window will appear mention itc satus as pending , claimed , not to be claimed or as per section.
 Step 7: Mention return period and save.
 By following these steps you can tag voucher as per ITC.

How to download the GSTR json data in BUSY.

To download the GSTR data in BUSY follow below steps:
Step 1: Go to administration menu and select configuration option.
Step 2: Then select feature and option and click on GST/VAT tab.
Step 3: Then mention GSTIN and Gst portal username in window then click on save button.
Step 4: Visit the GST portal at gst.gov.in and click on Login.
Step 5: Enter your credentials to login to your account.
Step 6: On the top right, click on My Profile option.
Step 7: Under the quick-links panel, select Manage API Access.
Step 8: Select Enable API as Yes and choose the desired duration from the dropdown. You can select a minimum of 6 hours or a maximum of 30 days.
Step 9: Click on Confirm to activate the API session.
Step 10: Now go to transaction menu and select gst misc. utilities option.
Step 11: Then click on download GSTR json data.

Portal showing different invoice values compared to BUSY for the same period. How to sync correctly?

If you want to compare BUSY data to the portal, follow these steps: 
 Step 1: Download GSTR1, GSTR 2A, GSTR2b, GSTR3b in JSON format only for reconciliation. 
 Step 2: Log in to the GST portal. Then, on the top-right corner, click on My Profile. 
 Step 3: Click on Manage API Access. Then choose Yes under Enable API Request. 
 Step 4: Under Duration, choose 30 days. Click on Confirm. 
 Step 5: Open BUSY and go to Transactions. Click on GST Misc. Utilities. 
 Step 6: Then click on download GSTR JSON Data and Download JSON data for GSTR1, GSTR 2A, GSTR2b, GSTR3b. 
 Step 7: Click on the option Reconcile GSTR Data. 
 Step 8: In Reconcile, you can match your portal data with BUSY data. 
 Step 9: Open the reconcile report and reconcile it accordingly.

I have done an ITC tagging transaction but it doesn't seem right. Can you help me correct it in BUSY?

Error ITC already tagged when entering a credit note in BUSY, then you need to know below points:
Step 1:Verify if Input Tax Credit (ITC) is already tagged for the particular transaction.
Step 2:Examine previous entries to ensure correct ITC tagging.
Step 3:If needed, correct ITC tagging for the relevant transaction. for that purpose follow below steps :
a. Head back to the administration menu and select GST Misc. Utility.
b. Download the Json data for GSTR 2A/2B.
c. Once the data is downloaded, choose Monthly ITC Tagging based on GSTR 2A/2B.
d. Now, you can tag and claim your Input Tax Credit (ITC).
Step 4:After correcting ITC tagging, re-enter the credit note.
This should resolve the ITC already tagged error in BUSY software.
Note :It is advised not to modify the voucher as ITC has already been tagged and any changes may disturb input claim data.

Why is the portal showing different invoice values compared to BUSY for the same period? How to sync them correctly?

If the portal is displaying different invoice values compared to BUSY for the same period, these may be the reasons. To resolve it, follow these steps:
 Step 1: Go to Transactions menu and click on GST Misc. Utilities.
 Step 2: Select Download JSON Data then click on GSTR 2A & 2B.
 Step 3: Receive an OTP on your GST portal's registered number and then Successfully download the JSON data.
 Step 4: Click on Reconcile GSTR Data and Now you can easily reconcile the data accordingly.
 Step 5: If the GST data differs from BUSY Data, check your transactions and resave it successfully.
 Step 6: Need to check the Bill sundries account tagging.
 If you still experience the same issue, please contact our centralized 24*7 helpline at 8282828282 or 011-40964096. You can also share your query at support@busy.in.

I am unable to complete the API authorization process to download data. What could be the reason for this?

For downloading GSTR returns you need to follow these steps
 Step 1:Go to administration menu and select configuration from it.
 Step 2:After that select feature and option and then select GST/VAT tab.
 Step 3:In GST/VAT window make sure you have mentioned correct GSTIN and GST portal username.
 Step 4:After that login your GST portal and Go to your Return dashboard.
 Step 5:Click on MY PROFILE button at right hand side on top menu and in next window Go to manage API access.
 Step 6:And then select yes on enable API request and make sure to select 30 days duration from dropdown list.
 Step 7:Then Click on confirm button to save.
 Step 8:Go to transactions menu and select GST misc. utiilties option.
 Step 9:Then click on download GSTR json data and downlaod return according to your need.

I am unable to view invoice details in BUSY. How can I fix this?How do I download GST returns for reconciliation in BUSY?

If some invoice details is missing then you need to open that invoice and update the details which were missing and resave again that invoice.
 To download the GST Returns for reconciliation in BUSY, you need to follow these steps:
 Step 1: Open the Administration menu and select Configuration.
 Step 2: Choose Features / Options then GST / VAT and Enter your GST portal username in the GST Portal User Name field and save it.
 Step 3: Next, open the Transaction menu and select GST Misc Utilities.
 Step 4: Choose Download GSTR JSON Data 
 Step 5: Then select Download GSTR1,GSTR2A, GSTR2B or GSTR3B as required.
 Step 6: Click on the download button along with the month then verify with OTP and download it.
 Note : Take backup of your data before making any changes.

What do I need to do to correct issues that are causing mismatches with the portal data?.

For correct issues that are causing mismatches with the portal data please follow the below steps 
 step 1: you need to reconcile data with GST portal data 
 step 2: Go to the GST misc. utilities option under the transaction menu 
 step 3: click on Download GSTR JSON data and select Download data options which data you want to download 
 step 4: then select saving mode auto download or manual 
 step 5: download data in which month you want 
 step 6: after download data Esc from that screen and open Reconcile GSTR data and click on which data you want to check GSTR1 or GSTR2A 
 step 7: open report with relevant month and all other option and then you can check mismatches data with portal GST data

Why is my GSTR-A data not getting updated automatically in BUSY?

In BUSY, you can reconcile the GSTR 2A data either party wise or voucher-wise with your BUSY data. However, there is no option to update or import GSTR 2A data automatically in BUSY.
 Further to reconcile GSTR 2A in BUSY, you need to follow the below steps:
 Step 1: Go to Transaction then click on GST misc. utilities
 Step 2: Firstly, Click on Download GSTR JSON, then choose Download GSTR 2A option and download the JSON file for the necessary months.
 Step 3: After download GSTR JSON , Go to Reconcile GSTR data from GST misc. Utilities
 Step 4: Then click on Reconcile GSTR 2A party wise and then select the month 
 Step 5: Click the OK button to open the report, and your reconciliation report is now ready to be reviewed.

Frequently AskedQuestions