Frequently Asked Questions

Solutions to common issues related to TaxationGst Reports.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

I took a backup before making changes, but the tax rate is still not updating for some items. What could be the reason and solution for this?

If the tax rate is not updating for some items , Here are some common causes and potential solutions:
Step 1: Double-check to ensure that you made the correct changes to the tax rates.
Step 2: Some items may have specific tax settings that override the general tax rates.
Step 3: Check if for date-effective tax rates.
Step 4: import item master to change the tax rates,

I am trying to upload pictures to the GST portal but I am unable to do so. What steps should I follow to upload pictures successfully?

As of my last knowledge update in January 2022, the Goods and Services Tax (GST) portal primarily deals with the filing of GST returns, and it doesn't typically involve uploading pictures. However, if there have been updates or changes to the GST portal features since then, it's advisable to refer to the latest guidelines or user manuals provided by the GST authorities or the official GST portal.

I want the purchase invoices to show the proper GST amount based on the taxable value I enter. What settings do I need to adjust?

To adjust settings for proper GST calculation in purchase invoices in BUSY, you need to check the tax rate and tax type settings for each product. Make sure the correct tax rate and type are selected for each product. Also, ensure that the correct tax rate is selected for the supplier. Finally, check the tax calculation settings in the software to ensure they are set up correctly.

I want to view the carry forward balances from last year in my current year's GST summary. How can I see that in BUSY?

to view the carry forward balances from last year in current year's GST summary then follow these steps 
you can see carry forward balances in opening trail balance report .
step 1: go to the Trial balance under display menu
step 2: select opening Trail report with all account and open report
step 3: there you can see GST's input and output ledgers opening balances.

I am unable to apply filters in my GST report. The report shows blank data after I apply a filter. What should I do?

If you are unable to apply filters in your GST report, to resolve using the following steps:
Step 1: Go to display menu in the comapny .
Step 2: nevigate the Gst reports option .
Step 3: Select specific report which you want to filter .
Step 4 : In the gst registers view the report and press F7 to filter the report .

I want to filter the sales and purchase data by date range before exporting to Excel/PDF. How can I do this in BUSY?

If you are unable to apply filters in your GST report, to resolve using the following steps:
Step 1: Go to display menu in the comapny .
Step 2: nevigate the Gst reports option .
Step 3: Select specific report which you want to filter .
Step 4 : In the gst registers view the report and press F7 to filter the report .

Why is the ITC amount still showing in my GST return when I have made the ITC claim summary visibility set to none?

Here's how to troubleshoot and resolve it:
Step 1: Ensure that you have accurately set the ITC claim summary visibility to none for the specific period
Step 2: Review your input tax credit claims
Step 3: Ensure that the software is set to the correct configuration for the current period.
Step 4: Reconcile your ITC data with the GST returns (e.g., GSTR-3B) for the specific period.

I am unable to adjust my IGST credit completely. Why does a balance remain after adjustment and how can I resolve this?

Unable to fully adjust IGST credit. 
1.Reason:In GST, credit balance indicates liability.
When adjusting GST via F4 key in GST summary, it only offsets available input credit against output liability.
If output liability exceeds available input credit, a balance remains after adjustment.
2.Resolution:Check and balance output liability.
Adjust input credit accordingly to cover the excess output liability and resolve the issue.

How do I ensure the HSN codes are entered correctly for all inventory items? Is there a way to validate HSN codes?

Yes there is a way to identify HSN codes mentioned in inventory items are valid or not 
To validate HSN codes entered correctly for all inventory items in BUSY you need to follow
the steps
Step1 Go to administration menu and click on GST misc utilities
Step2 Click on validate HSN online
Step3 select all transacted HSN and select all then validate

I am unable to add a new party to the software. It keeps saying "not joining." How can I fix this?

If you can't find the Party Master section in BUSY, here's how to locate and access it:
Step 1: Launch the BUSY on your computer.
Step 2 : Go to Administratio menu .
Step 3: Look for the Masters Menu
Step 4: Select the Account option.
Step 5 : Once you're in the Accounts section, you can add, edit, or view information related to your parties.
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