Frequently Asked
Questions

Q: I am seeing a round-off difference between the GSTR- totals and my books of accounts. What could be the reason for this minor difference and how can I align the values?

If you are facing a difference of roundoff in Gstr1 or books of account then check the following steps : Step 1: Go to Display menu Step 2: Click on Gst reports Step 3: Then click on gst audit report Step 4: Then click on reconcile gst and accounts data Step 5: here you are check difference amount invoice then correct it manually

Q: I am trying to update the address fields in my BUSY software from digits to digits, but it is showing invalid after making the changes. How can I resolve this?

If you're trying to update the address fields in your BUSY software from 4 digits to 6 digits and encountering an invalid error, here's how you can resolve this issue: Step 1: Double-check your data entry to ensure you've entered the new 6-digit address correctly Step 2: In BUSY address filed legth is 80 characters . Step 3 : please ensure that you are using latest version

Q: Why am I seeing a difference of a few hundred rupees between two reports in BUSY for the same period? How can I identify the cause of this minor discrepancy?

To identify the cause of this discrepancy, follow these steps: Step 1: Look for data entry errors, such as incorrect amounts, double entries, or missing transactions. Step 2: Pay attention to rounding differences. Step 3: Ensure that all transactions are recorded in the correct period. Step 4: Verify the reconciliation of accounts, especially clearing accounts or suspense accounts. Step 5: . Verify that tax-related changes are correctly recorded.

Q: I installed new icons/updates as instructed but am unsure about how to open or use them. What steps should I follow after installing updates to BUSY?

After installing updates to the BUSY and new icons, here are the steps to follow to open and use the updated software: Step 1: Double-click on the icon to open the software. Step 2: log in with your username and password. Step 3: Check for Release Notes or Help Step 4: Explore yourself with any changes or improvements made in the new version. Step 5: Test New Features

Q: My reports are not showing complete data when I select a short date range. How can I generate complete reports for any duration I select?

In BUSY software, you can extract your Reports by following these general steps: Step 1: Once you are logged into the software, look for the Display menu. Step 2: Within the Display menu, you should find a submenu or option related to Reports. Step 3: Click on it to proceed. Step 4: In the Reports section, Step 5:Specify the date range of yearly and open the report .

Q: I want to check posting GST vouchers in my other company data. How can I do that while on call with support?

If you wants to check the gst voucher posted in other company you can follow the below steps: Step 1: Go to Display and then click on MIS reports option Step 2: Go to Multi Company results option Step 3: Select the company for which you want to check your data. Step 4: Then select the report from the report menu and check your other company data accordingly.

Q: I adjusted my input tax credit but the GST return still shows a high liability amount. How can I resolve this?

If you have adjusted your input tax credit but your GST return still shows a high liability amount, To resolve it, follow these steps: Step 1: Double-check the adjustments you made to your input tax credit Step 2: Make sure these transactions are correctly reported in your GST return. Step 3: Check for Unadjusted ITC or pending ITC entries . Step 4: Check GSTR-2 and GSTR-3 Reconciliation

Q: I want to edit a submitted GST return. Is there any way to make changes to an already filed GSTR ?

In the Goods and Services Tax system, once a GSTR 1 return has been filed in the GST Portal, you generally cannot make changes to it directly. The GSTR 1 is considered final after submission. If you discover errors or omissions in a filed return, you can amend it in the GST Portal. Further, you can contact your CA or tax consultant regarding amendment in the GST Portal.

Q: I'm getting an error that my filing frequency is unknown in BUSY. How do I set the correct filing frequency?

If you encounter an error message stating that the filling frequency is unknown in BUSY, you can resolve it by following these steps: Step 1: Go to the Administration menu. Step 2: Click on Features and Options. Step 3: Select the GST/VAT option. Step 4: Define the Return Filing Frequency in the appropriate field. By completing these steps, you will define the necessary filling frequency and the error message should no longer appear.

Q: I want to tag my invoices for ITC claim. How can I do tagging for all pending vouchers together?

To tag all pending vouchers together for ITC claim then follow the below steps. Step 1: Click on Transactions Step 2: Then GST Misc. Utilities Step 3: Then Monthly ITC tagging report as per GSTR 2A or 2B Step 4: Then open the required, here all your purchase vouchers will show. Select the voucher and change the status from pending to claim by pressing the F4 shortcut key.

Find Solutions to Common Issues Related to taxation - gst reports

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I am seeing a round-off difference between the GSTR- totals and my books of accounts. What could be the reason for this minor difference and how can I align the values?

If you are facing a difference of roundoff in Gstr1 or books of account then check the following steps :
 Step 1: Go to Display menu 
 Step 2: Click on Gst reports 
 Step 3: Then click on gst audit report 
 Step 4: Then click on reconcile gst and accounts data 
 Step 5: here you are check difference amount invoice then correct it manually

I am trying to update the address fields in my BUSY software from digits to digits, but it is showing invalid after making the changes. How can I resolve this?

If you're trying to update the address fields in your BUSY software from 4 digits to 6 digits and encountering an invalid error, here's how you can resolve this issue:
 Step 1: Double-check your data entry to ensure you've entered the new 6-digit address correctly
 Step 2: In BUSY address filed legth is 80 characters . 
 Step 3 : please ensure that you are using latest version

Why am I seeing a difference of a few hundred rupees between two reports in BUSY for the same period? How can I identify the cause of this minor discrepancy?

To identify the cause of this discrepancy, follow these steps:
 Step 1: Look for data entry errors, such as incorrect amounts, double entries, or missing transactions.
 Step 2: Pay attention to rounding differences.
 Step 3: Ensure that all transactions are recorded in the correct period.
 Step 4: Verify the reconciliation of accounts, especially clearing accounts or suspense accounts. Step 5: . Verify that tax-related changes are correctly recorded.

I installed new icons/updates as instructed but am unsure about how to open or use them. What steps should I follow after installing updates to BUSY?

After installing updates to the BUSY and new icons, here are the steps to follow to open and use the updated software:
 Step 1: Double-click on the icon to open the software.
 Step 2: log in with your username and password.
 Step 3: Check for Release Notes or Help
 Step 4: Explore yourself with any changes or improvements made in the new version.
 Step 5: Test New Features

My reports are not showing complete data when I select a short date range. How can I generate complete reports for any duration I select?

In BUSY software, you can extract your Reports by following these general steps:
 Step 1: Once you are logged into the software, look for the Display menu.
 Step 2: Within the Display menu, you should find a submenu or option related to Reports.
 Step 3: Click on it to proceed.
 Step 4: In the Reports section,
 Step 5:Specify the date range of yearly and open the report .

I want to check posting GST vouchers in my other company data. How can I do that while on call with support?

If you wants to check the gst voucher posted in other company you can follow the below steps:
 Step 1: Go to Display and then click on MIS reports option
 Step 2: Go to Multi Company results option
 Step 3: Select the company for which you want to check your data.
 Step 4: Then select the report from the report menu and check your other company data accordingly.

I adjusted my input tax credit but the GST return still shows a high liability amount. How can I resolve this?

If you have adjusted your input tax credit but your GST return still shows a high liability amount, To resolve it, follow these steps:
 Step 1: Double-check the adjustments you made to your input tax credit
 Step 2: Make sure these transactions are correctly reported in your GST return.
 Step 3: Check for Unadjusted ITC or pending ITC entries . 
 Step 4: Check GSTR-2 and GSTR-3 Reconciliation

I want to edit a submitted GST return. Is there any way to make changes to an already filed GSTR ?

In the Goods and Services Tax system, once a GSTR 1 return has been filed in the GST Portal, you generally cannot make changes to it directly. The GSTR 1 is considered final after submission. If you discover errors or omissions in a filed return, you can amend it in the GST Portal. Further, you can contact your CA or tax consultant regarding amendment in the GST Portal.

I'm getting an error that my filing frequency is unknown in BUSY. How do I set the correct filing frequency?

If you encounter an error message stating that the filling frequency is unknown in BUSY, you can resolve it by following these steps:
Step 1: Go to the Administration menu.
Step 2: Click on Features and Options.
Step 3: Select the GST/VAT option.
Step 4: Define the Return Filing Frequency in the appropriate field.
By completing these steps, you will define the necessary filling frequency and the error message should no longer appear.

I want to tag my invoices for ITC claim. How can I do tagging for all pending vouchers together?

To tag all pending vouchers together for ITC claim then follow the below steps.
 Step 1: Click on Transactions
 Step 2: Then GST Misc. Utilities
 Step 3: Then Monthly ITC tagging report as per GSTR 2A or 2B
 Step 4: Then open the required, here all your purchase vouchers will show. Select the voucher and change the status from pending to claim by pressing the F4 shortcut key.

Frequently AskedQuestions