Frequently Asked
Questions

Q: I am unable to add a new party to the software. It keeps saying "not joining." How can I fix this?

If you can't find the Party Master section in BUSY, here's how to locate and access it: Step 1: Launch the BUSY on your computer. Step 2 : Go to Administratio menu . Step 3: Look for the Masters Menu Step 4: Select the Account option. Step 5 : Once you're in the Accounts section, you can add, edit, or view information related to your parties.

Q: How to start creating tax invoices in BUSY instead of regular ones, and what additional configuration is required?

To create a tax invoices in BUSY, follow these steps : Step 1: Go to Administration menu and then click on configuration. Step 2: Then select the Features and options and choose GST/VAT options. Step 3: Now here enable GST/VAT reporting. Step 4: Add the transactions and select sale/purchase type accordingly. After creating the invoice in BUSY you can print tax invoice.

Q: I am trying to generate an R report but it is showing the shipping address of a different party instead of the address I entered. How can I get the correct shipping address to show up on the R report?

trying to generate an R1 report but it is showing the shipping address of a different party instead of the address entered. to get the correct shipping address to show up on the R1 report follow these steps 1. open relevant entry which is shipping address showing wrong. 2. mentioned correct shipping address in billing shipping window who appeared after selecting party then save it.

Q: I took a backup before making changes, but the tax rate is still not updating for some items. What could be the reason and solution for this?

If the tax rate is not updating for some items , Here are some common causes and potential solutions: Step 1: Double-check to ensure that you made the correct changes to the tax rates. Step 2: Some items may have specific tax settings that override the general tax rates. Step 3: Check if for date-effective tax rates. Step 4: import item master to change the tax rates,

Q: I am trying to upload pictures to the GST portal but I am unable to do so. What steps should I follow to upload pictures successfully?

As of my last knowledge update in January 2022, the Goods and Services Tax (GST) portal primarily deals with the filing of GST returns, and it doesn't typically involve uploading pictures. However, if there have been updates or changes to the GST portal features since then, it's advisable to refer to the latest guidelines or user manuals provided by the GST authorities or the official GST portal.

Q: I want the purchase invoices to show the proper GST amount based on the taxable value I enter. What settings do I need to adjust?

To adjust settings for proper GST calculation in purchase invoices in BUSY, you need to check the tax rate and tax type settings for each product. Make sure the correct tax rate and type are selected for each product. Also, ensure that the correct tax rate is selected for the supplier. Finally, check the tax calculation settings in the software to ensure they are set up correctly.

Q: I want to view the carry forward balances from last year in my current year's GST summary. How can I see that in BUSY?

to view the carry forward balances from last year in current year's GST summary then follow these steps you can see carry forward balances in opening trail balance report . step 1: go to the Trial balance under display menu step 2: select opening Trail report with all account and open report step 3: there you can see GST's input and output ledgers opening balances.

Q: I am unable to apply filters in my GST report. The report shows blank data after I apply a filter. What should I do?

If you are unable to apply filters in your GST report, to resolve using the following steps: Step 1: Go to display menu in the comapny . Step 2: nevigate the Gst reports option . Step 3: Select specific report which you want to filter . Step 4 : In the gst registers view the report and press F7 to filter the report .

Q: I want to filter the sales and purchase data by date range before exporting to Excel/PDF. How can I do this in BUSY?

If you are unable to apply filters in your GST report, to resolve using the following steps: Step 1: Go to display menu in the comapny . Step 2: nevigate the Gst reports option . Step 3: Select specific report which you want to filter . Step 4 : In the gst registers view the report and press F7 to filter the report .

Q: Why is the ITC amount still showing in my GST return when I have made the ITC claim summary visibility set to none?

Here's how to troubleshoot and resolve it: Step 1: Ensure that you have accurately set the ITC claim summary visibility to none for the specific period Step 2: Review your input tax credit claims Step 3: Ensure that the software is set to the correct configuration for the current period. Step 4: Reconcile your ITC data with the GST returns (e.g., GSTR-3B) for the specific period.

Find Solutions to Common Issues Related to taxation - gst reports

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

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Implementation

Dealer Complaint/Issues

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Dealer Complaint/Issues

I am unable to add a new party to the software. It keeps saying "not joining." How can I fix this?

If you can't find the Party Master section in BUSY, here's how to locate and access it:
 Step 1: Launch the BUSY on your computer.
 Step 2 : Go to Administratio menu .
 Step 3: Look for the Masters Menu
 Step 4: Select the Account option. 
 Step 5 : Once you're in the Accounts section, you can add, edit, or view information related to your parties.

How to start creating tax invoices in BUSY instead of regular ones, and what additional configuration is required?

To create a tax invoices in BUSY, follow these steps : 
 Step 1: Go to Administration menu and then click on configuration. 
 Step 2: Then select the Features and options and choose GST/VAT options. 
 Step 3: Now here enable GST/VAT reporting. 
 Step 4: Add the transactions and select sale/purchase type accordingly. 
 After creating the invoice in BUSY you can print tax invoice.

I am trying to generate an R report but it is showing the shipping address of a different party instead of the address I entered. How can I get the correct shipping address to show up on the R report?

trying to generate an R1 report but it is showing the shipping address of a different party instead of the address entered. to get the correct shipping address to show up on the R1 report follow these steps 
 1. open relevant entry which is shipping address showing wrong. 
 2. mentioned correct shipping address in billing shipping window who appeared after selecting party then save it.

I took a backup before making changes, but the tax rate is still not updating for some items. What could be the reason and solution for this?

If the tax rate is not updating for some items , Here are some common causes and potential solutions:
 Step 1: Double-check to ensure that you made the correct changes to the tax rates.
 Step 2: Some items may have specific tax settings that override the general tax rates.
 Step 3: Check if for date-effective tax rates.
 Step 4: import item master to change the tax rates,

I am trying to upload pictures to the GST portal but I am unable to do so. What steps should I follow to upload pictures successfully?

As of my last knowledge update in January 2022, the Goods and Services Tax (GST) portal primarily deals with the filing of GST returns, and it doesn't typically involve uploading pictures. However, if there have been updates or changes to the GST portal features since then, it's advisable to refer to the latest guidelines or user manuals provided by the GST authorities or the official GST portal.

I want the purchase invoices to show the proper GST amount based on the taxable value I enter. What settings do I need to adjust?

To adjust settings for proper GST calculation in purchase invoices in BUSY, you need to check the tax rate and tax type settings for each product. Make sure the correct tax rate and type are selected for each product. Also, ensure that the correct tax rate is selected for the supplier. Finally, check the tax calculation settings in the software to ensure they are set up correctly.

I want to view the carry forward balances from last year in my current year's GST summary. How can I see that in BUSY?

to view the carry forward balances from last year in current year's GST summary then follow these steps 
 you can see carry forward balances in opening trail balance report .
 step 1: go to the Trial balance under display menu
 step 2: select opening Trail report with all account and open report 
 step 3: there you can see GST's input and output ledgers opening balances.

I am unable to apply filters in my GST report. The report shows blank data after I apply a filter. What should I do?

If you are unable to apply filters in your GST report, to resolve using the following steps:
 Step 1: Go to display menu in the comapny . 
 Step 2: nevigate the Gst reports option . 
 Step 3: Select specific report which you want to filter . 
 Step 4 : In the gst registers view the report and press F7 to filter the report .

I want to filter the sales and purchase data by date range before exporting to Excel/PDF. How can I do this in BUSY?

If you are unable to apply filters in your GST report, to resolve using the following steps:
 Step 1: Go to display menu in the comapny . 
 Step 2: nevigate the Gst reports option . 
 Step 3: Select specific report which you want to filter . 
 Step 4 : In the gst registers view the report and press F7 to filter the report .

Why is the ITC amount still showing in my GST return when I have made the ITC claim summary visibility set to none?

Here's how to troubleshoot and resolve it:
 Step 1: Ensure that you have accurately set the ITC claim summary visibility to none for the specific period 
 Step 2: Review your input tax credit claims
 Step 3: Ensure that the software is set to the correct configuration for the current period.
 Step 4: Reconcile your ITC data with the GST returns (e.g., GSTR-3B) for the specific period.

Frequently AskedQuestions