Frequently Asked
Questions

Q: I am unable to locate the GST A register in the GST Returns menu. What steps should I follow to access this?

To locate the GST 2A register in the GST Returns menu, the GSTR 2A report is located in the GST register. For this, you need to follow the below steps: Step 1: Go to Display, then select GST Reports. Step 2: then select GST Registers, then select GSTR-2A Register, then select party-wise or voucher-wise, then select the from and to month, and then select the relevant information and load the report by pressing F2 or OK. Step 3: Before this, make sure you have downloaded the GSTR2A data from Transactions, then select GST Misc. Utilities, then select Download GSTR JSON Data, then select Download GSTR-2A, and click on month-wise in the automatic option to download the data.

Q: How can I account for discounts on GST correctly?

The specific steps may vary depending on the software you're using, but here's a general guideline: Step 1: Once you are logged into the software, look for the Display menu. Step 2: Within the Display menu, you should find a submenu or option related to Purchase register Reports. Step 3: Click on it to proceed. Step 4: In the Purchase register Reports section,Look for the option labeled show bifurcation of tax amounts . Step 5: You can add discount by adding custom column . Step 6: Review the Bifurcation of Tax Rate Wise and Genate the report . Step 7: This report will display a breakdown or bifurcation of the output tax data based on tax rates.

Q: Can I import GSTRB data from multiple GSTINs into BUSY? What are the steps to do so?

Yes, you can import GSTR2B data from multiple GSTINs into BUSY. The steps to do so are as follows: Step 1. Download the GSTR2B JSON files for each GSTIN from the GST portal. Step 2. Open BUSY and go to the GST module. Step 3. Select the voucher series and month for which you want to import the GSTR2B data. Step 4. Click on the Reconcile button and choose the option Using Voucher Date and GSTR2B-GSTR2A. Step 5. In the Reconcile GSTR2B Voucher Files window, click on the Import button. Step 6. Select the JSON files for each GSTIN and click on the Open button. Step 7. The GSTR2B data will be imported and reconciled in BUSY.

Q: The HSN codes are not showing properly in the exported GST reports. How can I resolve this?

It is possible that the HSN codes were not updated properly in the Item Master, which is why the changes are not reflecting in the exported GST reports. To update HSN codes in BUSY, follow these steps: Step 1: Go to the Administration section and click on Masters. Step 2: Select the item and open it either from the Modify or List option. Step 3: Select the item master for the item whose code you want to update. Step 4: Update the HSN code manually and save the item master then export GST report with updated HSN codes. Note: Ensure to take the latest backup of data before initiating any process.

Q: I need help understanding how credit/debit notes are accounted for in the GST reports. What should I know about this?

BUSY, you need to correctly record and report these credit notes. Here's a step-by-step guide to ensure their proper reflection: Step 1: Create Credit Notes or sales return from transaction menu Step 2 : Assign the appropriate tax rates to credit notes, especially if they involve GST. Step 3 : Navigate to the Display section, and look for the GST Returns - GSTR-1 report. Step 4 : Report based on the relevant tax period (usually a month or a quarter) Step 5 : When you generate the GSTR-1 report, it should automatically include the credit notes Step 6: Carefully review the GSTR-1 report to ensure that the credit notes are accurately reflected in the report.

Q: I want to enter a credit/debit note in BUSY without linking it to an item. How can I do this?

BUSY, you need to correctly record and report these credit notes. Here's a step-by-step guide to ensure their proper reflection: Step 1: Create Credit Notes or sales return from transaction menu Step 2 : Assign the appropriate tax rates to credit notes, especially if they involve GST. Step 3 : Navigate to the Display section, and look for the GST Returns - GSTR-1 report. Step 4 : Report based on the relevant tax period (usually a month or a quarter) Step 5 : When you generate the GSTR-1 report, it should automatically include the credit notes Step 6: Carefully review the GSTR-1 report to ensure that the credit notes are accurately reflected in the report.

Q: Why are my sales not posting correctly to the ledger accounts after updating to the latest version of BUSY?

Your sales may not be showing up correctly in your accounting software after an update for a few reasons: Step 1: The new version might have some problems or bugs. Step 2: Your accounts might not be set up correctly in the new version. Step 3: Maybe you or someone else made mistakes when entering your sales data. Step 4: you need to check that your tax codes are set up correctly. Step 5: You'll need to make sure all your past transactions are in the new version. Step 6: If you made a backup of your data before the update, you can try going back to that backup to see if it fixes the problem.

Q: I want to email TDS/TCS reports generated in BUSY to the Income Tax department. What steps should I follow?

To email TDS/TCS reports generated in BUSY to the Income Tax department, you can follow these steps: 1. Generate the TDS/TCS reports in BUSY. 2. Save the reports in a compatible file format, such as PDF or Excel. 3. Open your email client or webmail service. 4. Compose a new email. 5. Attach the TDS/TCS reports to the email. 6. Enter the email address of the Income Tax department in the recipient field. 7. Add a subject line that clearly indicates the purpose of the email, such as "TDS/TCS Reports for Income Tax Department." 8. Write a brief message explaining the purpose of the email and any additional information required by the Income Tax department.

Q: My customer returned some items to me and made a credit note. When I try to enter this credit note in BUSY, I am unable to do it properly. What is the correct way to enter credit notes from customers in the software?

BUSY, you need to correctly record and report these credit notes. Here's a step-by-step guide to ensure their proper reflection: Step 1: Create Credit Notes or sales return from transaction menu Step 2 : Assign the appropriate tax rates to credit notes, especially if they involve GST. Step 3 : Navigate to the Display section, and look for the GST Returns - GSTR-1 report. Step 4 : Report based on the relevant tax period (usually a month or a quarter) Step 5 : When you generate the GSTR-1 report, it should automatically include the credit notes Step 6: Carefully review the GSTR-1 report to ensure that the credit notes are accurately reflected in the report.

Q: I am trying to account for a credit note that the supplier gave me by reducing my GST input credit. However, I am unable to adjust the GST input credit in BUSY for this credit note. What should I do?

BUSY, you need to correctly record and report these credit notes. Here's a step-by-step guide to ensure their proper reflection: Step 1: Create Credit Notes or sales return from transaction menu Step 2 : Assign the appropriate tax rates to credit notes, especially if they involve GST. Step 3 : Navigate to the Display section, and look for the GST Returns - GSTR-1 report. Step 4 : Report based on the relevant tax period (usually a month or a quarter) Step 5 : When you generate the GSTR-1 report, it should automatically include the credit notes Step 6: Carefully review the GSTR-1 report to ensure that the credit notes are accurately reflected in the report.

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Dealer Complaint/Issues

I am unable to locate the GST A register in the GST Returns menu. What steps should I follow to access this?

To locate the GST 2A register in the GST Returns menu, the GSTR 2A report is located in the GST register. For this, you need to follow the below steps:
 Step 1: Go to Display, then select GST Reports.
 Step 2: then select GST Registers, then select GSTR-2A Register, then select party-wise or voucher-wise, then select the from and to month, and then select the relevant information and load the report by pressing F2 or OK.
 Step 3: Before this, make sure you have downloaded the GSTR2A data from Transactions, then select GST Misc. Utilities, then select Download GSTR JSON Data, then select Download GSTR-2A, and click on month-wise in the automatic option to download the data.

How can I account for discounts on GST correctly?

The specific steps may vary depending on the software you're using, but here's a general guideline:
 Step 1: Once you are logged into the software, look for the Display menu.
 Step 2: Within the Display menu, you should find a submenu or option related to Purchase register Reports.
 Step 3: Click on it to proceed.
 Step 4: In the Purchase register Reports section,Look for the option labeled show bifurcation of tax amounts . Step 5: You can add discount by adding custom column . Step 6: Review the Bifurcation of Tax Rate Wise and Genate the report . Step 7: This report will display a breakdown or bifurcation of the output tax data based on tax rates.

Can I import GSTRB data from multiple GSTINs into BUSY? What are the steps to do so?

Yes, you can import GSTR2B data from multiple GSTINs into BUSY. The steps to do so are as follows:
 Step 1. Download the GSTR2B JSON files for each GSTIN from the GST portal.
 Step 2. Open BUSY and go to the GST module.
 Step 3. Select the voucher series and month for which you want to import the GSTR2B data.
 Step 4. Click on the Reconcile button and choose the option Using Voucher Date and GSTR2B-GSTR2A.
 Step 5. In the Reconcile GSTR2B Voucher Files window, click on the Import button.
 Step 6. Select the JSON files for each GSTIN and click on the Open button.
 Step 7. The GSTR2B data will be imported and reconciled in BUSY.

The HSN codes are not showing properly in the exported GST reports. How can I resolve this?

It is possible that the HSN codes were not updated properly in the Item Master, which is why the changes are not reflecting in the exported GST reports. 
 To update HSN codes in BUSY, follow these steps: 
 Step 1: Go to the Administration section and click on Masters. 
 Step 2: Select the item and open it either from the Modify or List option. 
 Step 3: Select the item master for the item whose code you want to update. 
 Step 4: Update the HSN code manually and save the item master then export GST report with updated HSN codes. 
 Note: Ensure to take the latest backup of data before initiating any process.

I need help understanding how credit/debit notes are accounted for in the GST reports. What should I know about this?

BUSY, you need to correctly record and report these credit notes. Here's a step-by-step guide to ensure their proper reflection:
 Step 1: Create Credit Notes or sales return from transaction menu 
 Step 2 : Assign the appropriate tax rates to credit notes, especially if they involve GST. Step 3 : Navigate to the Display section, and look for the GST Returns - GSTR-1 report.
 Step 4 : Report based on the relevant tax period (usually a month or a quarter)
 Step 5 : When you generate the GSTR-1 report, it should automatically include the credit notes Step 6: Carefully review the GSTR-1 report to ensure that the credit notes are accurately reflected in the report.

I want to enter a credit/debit note in BUSY without linking it to an item. How can I do this?

BUSY, you need to correctly record and report these credit notes. Here's a step-by-step guide to ensure their proper reflection:
 Step 1: Create Credit Notes or sales return from transaction menu 
 Step 2 : Assign the appropriate tax rates to credit notes, especially if they involve GST. Step 3 : Navigate to the Display section, and look for the GST Returns - GSTR-1 report.
 Step 4 : Report based on the relevant tax period (usually a month or a quarter)
 Step 5 : When you generate the GSTR-1 report, it should automatically include the credit notes Step 6: Carefully review the GSTR-1 report to ensure that the credit notes are accurately reflected in the report.

Why are my sales not posting correctly to the ledger accounts after updating to the latest version of BUSY?

Your sales may not be showing up correctly in your accounting software after an update for a few reasons:
 Step 1: The new version might have some problems or bugs. Step 2: Your accounts might not be set up correctly in the new version.
 Step 3: Maybe you or someone else made mistakes when entering your sales data. Step 4: you need to check that your tax codes are set up correctly.
 Step 5: You'll need to make sure all your past transactions are in the new version.
 Step 6: If you made a backup of your data before the update, you can try going back to that backup to see if it fixes the problem.

I want to email TDS/TCS reports generated in BUSY to the Income Tax department. What steps should I follow?

To email TDS/TCS reports generated in BUSY to the Income Tax department, you can follow these steps:
 1. Generate the TDS/TCS reports in BUSY.
 2. Save the reports in a compatible file format, such as PDF or Excel.
 3. Open your email client or webmail service.
 4. Compose a new email.
 5. Attach the TDS/TCS reports to the email.
 6. Enter the email address of the Income Tax department in the recipient field.
 7. Add a subject line that clearly indicates the purpose of the email, such as "TDS/TCS Reports for Income Tax Department."
 8. Write a brief message explaining the purpose of the email and any additional information required by the Income Tax department.

My customer returned some items to me and made a credit note. When I try to enter this credit note in BUSY, I am unable to do it properly. What is the correct way to enter credit notes from customers in the software?

BUSY, you need to correctly record and report these credit notes. Here's a step-by-step guide to ensure their proper reflection:
 Step 1: Create Credit Notes or sales return from transaction menu 
 Step 2 : Assign the appropriate tax rates to credit notes, especially if they involve GST. Step 3 : Navigate to the Display section, and look for the GST Returns - GSTR-1 report.
 Step 4 : Report based on the relevant tax period (usually a month or a quarter)
 Step 5 : When you generate the GSTR-1 report, it should automatically include the credit notes Step 6: Carefully review the GSTR-1 report to ensure that the credit notes are accurately reflected in the report.

I am trying to account for a credit note that the supplier gave me by reducing my GST input credit. However, I am unable to adjust the GST input credit in BUSY for this credit note. What should I do?

BUSY, you need to correctly record and report these credit notes. Here's a step-by-step guide to ensure their proper reflection:
 Step 1: Create Credit Notes or sales return from transaction menu 
 Step 2 : Assign the appropriate tax rates to credit notes, especially if they involve GST. Step 3 : Navigate to the Display section, and look for the GST Returns - GSTR-1 report.
 Step 4 : Report based on the relevant tax period (usually a month or a quarter)
 Step 5 : When you generate the GSTR-1 report, it should automatically include the credit notes Step 6: Carefully review the GSTR-1 report to ensure that the credit notes are accurately reflected in the report.

Frequently AskedQuestions