Frequently Asked Questions

If the Audit Trail feature is enabled in your company, then you can review changes made by using these steps:
 Step 1: Open BUSYand select the company you want to work with. Then, go to the Display tab and click on Check List.
 Step 2: Select Audit Trail, then you can select the Details to be shown such as Accounts Day Book, Inventory Day Book, Payroll Day Book, Other Vouchers and List of Master. This will determine the type of transactions and masters that you want to see in the report.
 Step 3: Select the User from the drop-down list. You can choose between All Users or a Specific User. This will filter the report by the user who made the changes in BUSY.
 Step 4: Select the Entries to be Shown from the drop-down list. You can choose between Added, Modified, Deleted, and Other Info. This will filter the report by the action that was performed on the transactions or masters in BUSY.
 Step 5: Enter the Date Range for which you want to see the report.

If the Audit Trail feature is enabled in your company, then you can review changes made by using these steps:
 Step 1: Open BUSYand select the company you want to work with. Then, go to the Display tab and click on Check List.
 Step 2: Select Audit Trail, then you can select the Details to be shown such as Accounts Day Book, Inventory Day Book, Payroll Day Book, Other Vouchers and List of Master. This will determine the type of transactions and masters that you want to see in the report.
 Step 3: Select the User from the drop-down list. You can choose between All Users or a Specific User. This will filter the report by the user who made the changes in BUSY.
 Step 4: Select the Entries to be Shown from the drop-down list. You can choose between Added, Modified, Deleted, and Other Info. This will filter the report by the action that was performed on the transactions or masters in BUSY.
 Step 5: Enter the Date Range for which you want to see the report.

You may encounter the invalid entries error when you open the GST Report due to some common mistakes in your vouchers or masters. To fix this error, you can try the following steps:
 Step 1: Go to the Display menu and click on GST Reports and then GST Audit Reports.
 Step 2: Select Common Mistakes and correct any errors that are shown here.
 Step 3: You can also open the report in a shorter date range to identify the date when the error occurs and find the entry that causes it.
 Step 4: If you find any incorrect voucher, correct it and check again.
 Step 5: Make sure that you have entered a valid GSTIN in the party master.
 Step 6: Make sure that you have entered the correct HSN code and tax category in the item master.
 These are some of the possible reasons for getting the error. If you still face the error, you can contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

If you have modified the invoice date in BUSY software, but it still appears in a different period, it might be due to defining ITC claimed for a specific month for that voucher from the Monthly ITC Tagging register before modifying the invoice date. Additionally, if you set Pick ITC from monthly ITC tagging as Y when opening the GST Summary or GSTR3B, the voucher will show up in the wrong tax period.
 To rectify this, follow the steps below:
 Step 1: If you are not using the Monthly ITC tagging option, set the Pick ITC from monthly ITC tagging option to N.
 Step 2: If you are using the same option, assign the correct month for ITC claimed from the Monthly ITC Tagging register. To access the Monthly ITC tagging registers, follow these steps:
 - Head to the Transaction menu
 - Click on GST Miscellaneous utilities
 - Click on Monthly ITC Tagging, depending on whether you want to use GSTR2A or GSTR2B.
 By following these steps, your voucher will display in the correct tax period.

The invoice totals may differ from the ledger totals for the same period due to various reasons 
 To reconcile the error follow the steps 
 Step1 go to Display menu and click on GST reports 
 Step2 click on gst audit reports and select reconcile account and gst 
 Step3 select sales and select date range then ok 
 Step4 Here you can check in which voucher their is showing difference and which amount 
 Step5 enter on it and check the bill sundry master you have enter in voucher Is effecting the 
 sale amount or not and the option effects in cost of good sold were enable or not 
 If the bill sundry master tag with different ledger and not tag with sale then the amount can vary 
 Step6 check the item master mentioned in voucher does it tag with another ledger or not 
 on the option of specify sale account if its not tag in sale account then the invoice value and sale ledger value may be different

The discrepancy between the input and output values in the software could be happening due to misentries or incorrect tagging of accounts in sale or purchase type for input and output ledger.You need to check your sale or purchase type master and tagged account there in.You can check your GST Summary Where balance tax payable and ledger should be match for tax type and also show input and output amount .If not match then check in short range.You need to make sure about input output adjustment and cross adjustment should be correct otherwise you can delete your old adjustment and again make adjustments in GST Summary.You can follow some step to see GST Summary :
 Step 1: Go to Display and then click on GST Reports.
 Step 2: Now click on GST Summaries and then click on GST Summary
 Step 3: Now specify Period and click on OK Option.
 Step 4: If Balance tax payable and ledger balance is match then you can Press F4 and make input out adjustment and then cross adjust.

The differences between the input and output values in the software could be happening due to misentries or incorrect tagging of accounts in sale or purchase type for input and output ledger.You need to check your sale or purchase type master and tagged account there in.You can check your GST Summary Where balance tax payable and ledger should be match for tax type and also show input and output amount .If not match then check in short range.You need to make sure about input output adjustment and cross adjustment should be correct otherwise you can delete your old adjustment and again make adjustments in GST Summary.You can follow some step to see GST Summary :
 Step 1: Go to Display and then click on GST Reports.
 Step 2: Now click on GST Summaries and then click on GST Summary
 Step 3: Now specify Period and click on OK Option.
 Step 4: If Balance tax payable and ledger balance is match then you can Press F4 and make input out adjustment and then cross adjust.

To download the bill-wise parties report in BUSY , follow these steps:
 Step 1: Once you are logged into the software, look for the Display menu.
 Step 2: Within the Display menu, you should find a submenu or option related to GST Reports.
 Step 3: Click on it to proceed.
 Step 4: In the GST Reports section,Look for the option labeled GST Registers
 Step 5: Look for the Gst Sales register Report option, and click on it to access this specific report
 Step 6: There is option to the open report Bill Wise / Item Wise / Combined .
 Step 7: you can select as Bill wise option . 
 Step 8: This report will display a breakdown or bifurcation of the output tax data based on tax rates
 Step 9: To export data from BUSY, you can go to the respective report (e.g., Accounts, Inventory, etc.), select the desired data, and use the Export (ALT+E) option to export it in a compatible file format such as Excel, CSV, PDF & Google Sheet.

To download the bill-wise parties report in BUSY , follow these steps:
 Step 1: Once you are logged into the software, look for the Display menu.
 Step 2: Within the Display menu, you should find a submenu or option related to GST Reports.
 Step 3: Click on it to proceed.
 Step 4: In the GST Reports section,Look for the option labeled GST Registers
 Step 5: Look for the Gst Sales register Report option, and click on it to access this specific report
 Step 6: There is option to the open report Bill Wise / Item Wise / Combined .
 Step 7: you can select as Bill wise option . 
 Step 8: This report will display a breakdown or bifurcation of the output tax data based on tax rates
 Step 9: To export data from BUSY, you can go to the respective report (e.g., Accounts, Inventory, etc.), select the desired data, and use the Export (ALT+E) option to export it in a compatible file format such as Excel, CSV, PDF & Google Sheet.

If you have entered new purchase entries, but they are not showing under ITC in BUSY software, it might be due to the following reasons:
 Option 1: You may not be using monthly ITC Tagging options, but while opening the GST summary or GSTR3B report, you have set Pick Relevant ITC from the monthly ITC Tagging option as Y.
 Option 2: In the purchase voucher, the ITC eligibility may be set as Ineligible ITC section 17(5) or section 16(4), which is why it's not showing under Net ITC in the GST Report.
 To correct this, follow the steps given below:
 Step 1: Set pick ITC from Monthly ITC Tagging as N if you are not using the same option.
 Step 2: Define the correct ITC Eligibility in the purchase voucher so that it would fall under ITC section.
 If after troubleshooting, it still doesn't show under ITC, then run the update voucher GST summary and regenerate the dual voucher once after taking a backup.
 By following these steps, it should fall under ITC.