Frequently Asked
Questions

Q: What are the support hours for the BUSY customer service team?.

Our support line is open all day and night, every day, except on important holidays like Independence Day, Republic Day, Holi, and Gandhi Jayanti (2nd October).

Q: What do I do when my RCM claim shows up as a mismatch if I enter it in a later month?.

if you claim current months RCM against your regular tax in later month then it will be show only in later month in tax payable

Q: Is it necessary to consolidate the RCM entry even after passing it through a voucher in BUSY?.

Yes, it is necessary to consolidate the RCM entry even after passing it through a voucher in BUSY to reflect the GSTR-3B and balance sheet.

Q: Where do I enter the invoice number in the consolidated RCM voucher in BUSY?.

You can enter the invoice number in the consolidated RCM voucher in BUSY manually after saving the entry while reverse charge liability box open

Q: I need help understanding how to record and adjust RCM entries in the accounting software. Can you please guide me?

Recording RCM entry: Step 1 : Create supplier account from account masters Step 2 : Record purchase invoice Step 3 : Allocate RCM amount

Q: I want to enter RCM without a purchase voucher. What is the process?

To generate a RCM without purchase voucher you need to generate a payment Voucher and need to mention ITC Eligibility as RCM Expenses.

Q: Why is the tax amount not getting auto-populated in my RCM payment voucher?

Tax amount is auto populated when RCM liability voucher is posted. Kindly post RCM consolidated voucher through F4 key then amount will get reflected.

Q: Why is the entry not showing even though I already entered it?.

entry not showing even already entered it in BUSY then make sure that the gst nature select in that entry is correct and proper

Q: What is the customer support number for BUSY? How do I enter a reverse charge entry in BUSY?

The support helpline number of BUSY is 8282828282 To enter a RCM entry in BUSY you can make Purchase voucher or payment Voucher

Q: How do I switch to new month for accounting in BUSY software?.

In BUSY there is no need to switch new month for accounting BUSY automatically switch as per date & month set in system

Find Solutions to Common Issues Related to taxation - rcm data feeding and report

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

What are the support hours for the BUSY customer service team?.

Our support line is open all day and night, every day, except on important holidays like Independence Day, Republic Day, Holi, and Gandhi Jayanti (2nd October).

What do I do when my RCM claim shows up as a mismatch if I enter it in a later month?.

if you claim current months RCM against your regular tax in later month then it will be show only in later month in tax payable

Is it necessary to consolidate the RCM entry even after passing it through a voucher in BUSY?.

Yes, it is necessary to consolidate the RCM entry even after passing it through a voucher in BUSY to reflect the GSTR-3B and balance sheet.

Where do I enter the invoice number in the consolidated RCM voucher in BUSY?.

You can enter the invoice number in the consolidated RCM voucher in BUSY manually after saving the entry 
 while reverse charge liability box open

I need help understanding how to record and adjust RCM entries in the accounting software. Can you please guide me?

Recording RCM entry:
 Step 1 : Create supplier account from account masters
 Step 2 : Record purchase invoice
 Step 3 : Allocate RCM amount

I want to enter RCM without a purchase voucher. What is the process?

To generate a RCM without purchase voucher you need to generate a payment Voucher 
 and need to mention ITC Eligibility as RCM Expenses.

Why is the tax amount not getting auto-populated in my RCM payment voucher?

Tax amount is auto populated when RCM liability voucher is posted. Kindly post RCM consolidated voucher through F4 key then amount will get reflected.

Why is the entry not showing even though I already entered it?.

entry not showing even already entered it in BUSY then make sure that the gst nature select in that entry is correct and proper

What is the customer support number for BUSY? How do I enter a reverse charge entry in BUSY?

The support helpline number of BUSY is 8282828282
 To enter a RCM entry in BUSY you can make Purchase voucher or payment Voucher

How do I switch to new month for accounting in BUSY software?.

In BUSY there is no need to switch new month for accounting BUSY automatically switch as per date & month set in system

Frequently AskedQuestions