Frequently Asked
Questions
Find Solutions to Common Issues Related to troubleshoot - antivirus firewall settings
While opening Co. 3050 Error Showing what to do?
If while opening Co. 3050 Error Showing, you need to follow the below steps:
Step 1: Check the anti-virus (it's mostly happed in the case of the K7 anti-virus) to see if it's blocking the BUSY while opening the company.
Step 2: You should add the exclude files and folder option, such as BUSY21.exe, BUSYwin21.exe, and BUSYwin folder, to the data folder.
Step 3: It will solve the 3050 error in BUSY while opening company.
Unable to RegisterSolftlock Lic Internet Issues Showing
While registering the Softlock License, if you face an error Internet Not Connected,
See the following steps to resolve the issue:
Step 1: Disable System Antivirus and Firewall (if possible, uninstall once antivirus)
Step 2: Go to the Control Panel, then click on User Account.
Step 3: Enable UAC mode. Never Notified
Step 4: Restary System
Step 5: If an issue Still not resolving changes in internet connection or contacting the ISP to unblock IP
The site is showing "connection not private" warning when I try to access the e-invoicing portal. How can I resolve this?
If you encounter a 'connection not private' warning when trying to access the e-invoicing portal and want to resolve it, you can.
Step 1. Try accessing the site using a different connection.
Step 2. Disable any antivirus protection that may be blocking the site.
Step 3. Adjust your browser settings to allow access to the site.
Step 4. Contact your IT person for assistance.
How do I resolve conflicts with antivirus software in BUSY?
To resolve conflicts with antivirus software in BUSY, you can try disabling the antivirus temporarily while using BUSY. If the issue persists, you may need to uninstall the antivirus software or configure it to allow BUSY to run properly. It is recommended to consult with your IT team or antivirus software provider for further assistance in resolving the conflicts.
My antivirus is blocking access to BUSY. What settings should I change?
To resolve the issue of your antivirus blocking access to BUSY, you should check the settings of your antivirus software. Look for options related to "exclusions" or "exceptions" and add the folders where BUSY is installed to the list of trusted applications. This will allow the software to access the internet without being blocked by the antivirus.
My antivirus caused some problems with BUSY. Should I keep the antivirus disabled? What is the recommended setting?
It is not recommended to keep your antivirus disabled permanently. Antivirus software is important for protecting your computer from threats. However, if your antivirus is causing issues with BUSY, you can try adding BUSY as an exclusion in your antivirus settings. This will allow BUSY to function properly while still maintaining antivirus protection for your system.
After an update to BUSY, my antivirus or firewall seems to be blocking connectivity between servers. How should I reconfigure the antivirus and firewall settings?
To reconfigure antivirus and firewall after BUSY update, you need to talk to your antivirus provider and exclude the BUSY folder from it. This is because antivirus settings may change after updating and treat BUSY as a threat, causing it to be blocked. It is important to exclude the BUSY folder to avoid any issues.
I have two antivirus programs installed and BUSY is not connecting properly. Do I need to uninstall one?
have two antivirus programs installed and BUSY is not connecting properly then uninstalled one antivirus program then exclude the BUSY software folder from your antivirus scanning, you need to go to the antivirus settings and add the BUSY software folder to the exclusion list. This will prevent the antivirus from scanning the BUSY software folder.
I think my antivirus is blocking BUSY from working properly. How can I fix this?
antivirus is blocking BUSY from working properly to fix this follow these steps
1.open antivirus setting
2. there is option to include folders or application to allow working in windows without any blocking
3. include BUSY app and BUSYwin folder in antivirus inclusion setting and save it
4. after that antivirus not blocking BUSY.
How do I configure my firewall or antivirus to allow BUSY to work properly?
To configure your firewall or antivirus to allow BUSY to work properly, you need to exclude the BUSY and BUSYwin folder from the list of blocked programs or folders. This can be done by talking to your antivirus provider and requesting them to exclude the BUSY folder from the antivirus.
