Frequently Asked
Questions
Find Solutions to Common Issues Related to troubleshoot - client server
My BUSY software is running slowly what can cause this and how do I fix it?
BUSY is running slow on Server and Client system. There can be various reasons.
Issue on Server System :Check if the BUSY in running slow only in one Company or in All Company.
Step 1: For One Company : After Data Backup do Reindex Database from HouseKeeping.
Step 2: For All Companies : a) Change the Data Location in the system
b) After Data Backup then Remove and Reinstall BUSY.
c) If Other Application is also running slow then its System Specific issue, Can Contact Hardware Person.
Issue on Client System : If BUSY is running Slow on Client System. Pls Follow Below Steps.
Step 1: BUSY Data path should be correct.
Step 2: Ping the LAN IP and check the connectivity. If Connectivity is not proper then have to contact IT Person.
Step 3: Copy Data from server system and then give direct data path on that client system for checking purpose. If Its running properly then need to Contact to IT Person.
The software is running very slow on my system. How can I troubleshoot this?
To troubleshoot the slow performance of the software on your system, you can try the following steps:
1. Check your system's hardware requirements to ensure they meet the minimum specifications recommended by the software.
2. Close any unnecessary programs or applications running in the background to free up system resources.
3. Restart your computer to refresh the system and clear any temporary files that may be affecting performance.
4. Update the software to the latest version available, as newer versions often include performance improvements and bug fixes.
5. Check for any available software updates for your operating system and install them.
6. Run a full system scan with your antivirus software to check for any malware or viruses that may be impacting performance.
7. Clear the cache and temporary files of the software to optimize its performance.
8. If the issue persists, consider contacting the software's customer support for further assistance.
What steps should be taken if the computer is running slow?
If the BUSY is running slow then you can follow the below steps to improve its Performance:
Step 1: Right click on the BUSY icon, then go to Properties. Click on Compatibility and check both Run this program in compatibility mode and Run this program as an administrator.
Step 2: Open the User Account Control settings in the system, then drag the slider bar down to the bottom level for Never notify. Click OK and restart the system.
Step 3: Make sure the BUSY is excluded from antivirus.
Step 4: Open the Windows Firewall, then go to Advanced Settings and ensure that the BUSY Application is not blocked in inbound and outbound rules.
Step 5: Update the BUSY to the latest version available as updates often include Bugs fixes and performance improvement.
Step 6: Full hard drives can slow down your computer's processing speed.Delete unnecessary files, programs, and media.
The software is running very slow on my system. What can I do troubleshoot performance issues with BUSY?
To troubleshoot the performance issues with BUSY as running slow on your system, you can try the following steps:
1: Close any unnecessary background programs or applications that may be consuming system resources.
2: Restart your computer to clear any temporary files and refresh system processes.
3: Ensure that your system meets the minimum system requirements for running BUSY software.
4: Check for any available updates for BUSY software and install them.
5: Clear the temporary files within BUSY software.
6: Disable any antivirus or firewall temporarily to check if they are causing the slowdown. 7: Provide rights to BUSY win folder. 8: Set User Account control setting as down.
For Dongle:
1. Change the port and connect the dongle with different port.
2. Check the Model of your BUSY.
3. Update the dongel drivers
4. If you will still face the issue then please check the same dongle on different system
There are problems with software performance and speed. How can I improve response time and lagging issues?
To troubleshoot BUSY performance issue then Pls Follow the Below Steps for improving the performance :
Pls Follow the Below Steps :
Step 1: The system should be window 7 or above and with the minimum required of 4GB RAM or higher, Hard disk space should be 2GB or more and minimum resolution should be 1024x768.
Step 2: Set the compatibility and down the UAC from control panel then restart the system.
Step 3: After data backup, uninstall all the BUSY old releases from the control panel.
Step 4: From Houskeeping, Check the incomplete vouchers and Junk characters.
Step 5: Check if this issue is coming only in BUSY or other Application Also. If it is in BUSY then after data backup, remove and reinstall it in another drive. If it is coming in Other applications also then its system specific issue, Need to Contact Hardware Provider.
The invoice is not generating and just gets stuck when I try to create it. What could be causing this and how can I fix it?
If invoice is not generating and just gets stuck when you try to create,It may be your data issue,you can follow given steps:
Step 1:First you need to close your BUSY forcefully,
Step 2:Then open the BUSY and click on Backup Data,take latest backup of your company on your system.
Step 3:Then Click on Reindex DataBases,select that company which you are facing in issue,then run this process,
Step 4:After reindex successfully,re open the company and enter a voucher again and check, it will be resolve.
Step 5:If it is still showing issue then check your data size of company,
Step 6:If the Data size is heavy as above 2GB and you are using access,so we are recommend, you need to convert you BUSY
access to sql version,
Step 7:Set BUSY as compatible mode,right click on BUSY icon,click properties,then click compatibility,check the check box Run as administrator.
I am unable to see the invoice details properly. The image or file is not loading. How can I fix this?
The file is taking long to load or not loading , check the following option :
Condition 1: If file is taking long to load or not loading on client system then check the connectivity between systems
Step 1: On server system open command prompt and type ipconfig then enter
Step 2: Then note the ipv4 address
Step 3: Go to client system and open command prompt then type ping and then server ipv4 address
Step 4: Connectivity speed should be between 1 to 5 ms
Condition 2: On server system if BUSY running slow
Step 1: Check if only one conpany is running slow
Step 2: Take backup of the company then go to housekeeping option
Step 3: Go to check incomplete ovucher and delete if have any incomplete voucher
Step 4: Then go to reindex database option and run the process
How can I resolve issues related to slow work speed in BUSY?
To resolve issues related to slow work speed in BUSY, you need to follow these troubleshooting steps:
Step 1. Might be junk characters and incomplet vouchers exist in the database, so you need to check and clear them from the housekeeping menu after taking backup.
Step 2: Might be the system doesn't have any free space and temp files exist so you need to check these also.
Step 3: In case of multiuser license the client system running slow due to networking issue, so you need to check the network sharing from your IT person.
Step 4: If the data size is heavy due to multiple financial years exist then you can split the current financial year.
Step 5: If you want to keep your financial years combined and data size is heavy then we recommend to convert your license into SQL database.
The billing and invoicing feature in BUSY has stopped working suddenly. How can I troubleshoot and resolve this?
The software not working when billing, check the following option :
Condition 1: If BUSY running slow in client system then check the connectivity between systems
Step 1: On server system open command prompt and type ipconfig then enter
Step 2: Then note the ipv4 address
Step 3: Go to client system and open command prompt then type ping and then server ipv4 address
Step 4: Connectivity speed should be between 1 to 5 ms
Condition 2: On server system if BUSY running slow
Step 1: Check if only one conpany is running slow
Step 2: Take backup of teh company then go to housekeeping option
Step 3: Go to check incomplete ovucher and delete if have any incomplete voucher
Step 4: Then go to reindex database option and run the process
Further explain the error properly if still issue not resolved.
BUSY is running slow. What can I do to improve the performance?
To improve the performance of BUSY if it is running slow, you can try the following steps:
1. Close any unnecessary programs or applications running in the background.
2. Make sure your computer meets the minimum system requirements for BUSY.
3. Check for any available updates for BUSY and install them.
4. Clear temporary files and free up disk space on your computer.
5. Restart your computer to refresh the system.
6. Disable any unnecessary startup programs.
7. Run a disk cleanup and disk defragmentation on your computer.
8. Consider upgrading your hardware, such as increasing RAM or using a faster hard drive.
9. Contact BUSY support for further assistance if the issue persists.
If you are using an MS Access database, then the data size exceeds 2 GB. That time, the better suggestion is to go for the MS SQL database.
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