Frequently Asked Questions

If the BUSY is running slow then check the possible aspects:
1.Ensure about the space available in the hard disk in which data exists
2.BUSY must not be blocked by antivirus and window firewall.
3.Run the BUSY appliation on admin mode.
4.Check the data size, If the size is beyond 800 to 1000 mb then you must use the SQl database.
5.Check for junk characters and incomplete vouchers from the housekeeping section.
6.If the data is running on the client system through networking then make sure the connectivity is stable.

If your BUSY is disconnecting in client system check you internet connection and connectivity between the both systems .
Step 1: In server system press Window + R run command and type cmd and ok
Step 2: type ipconfig then enter 
Step 3: Note down the ipv4 address and go to client system 
Step 4: In client system and open run command then write ping then ipv4 address - t then press ok
Step 5: Then speed should  to 1ms to run client smoothly

If BUSY is running slow in client system then follow the below :
Step 1: Check connectivity between systems 
Step 2: In server system open command prompt and type ipconfig then enter
Step 3: Note the ipv4 address 
Step 4: Go to client system and open command prompt and mention ping and ipv4 address then enter
Step 5: Then the speed must be 1ms to 5ms 
Step 6: If speed is more that this or request timed out showed then check correct your connectivity

To troubleshoot login issues with an existing user ID on the e-way portal you can try the following steps: 
 Step1: Double-check your login credentials are entered is correctly.
 Step2: Clear your browser cache and cookies, then try logging in again.
 Step3. If still unable to login reset your password by using the forgot password option given below on the login page
 Step4. If the issue persists, contact the support team of e-way bill portal for further assistance

To fix slow process issue of BUSY in your system so follow these steps:
Step 1: Take backup if your data.
Step 2: Set BUSY icon compatibility as run as administrator via right click on it then select properties then compatibility.
Step 3: Set UAC level down via press window button then search UAC then open it & down UAC level.
Step 4: Reindex your data once.
Step 5: Restart BUSY once after reindex.
Step 6: Try to remove & reinstall BUSY once.

If the BUSY is running slow than follow the below steps:
Step 1: Exclude the BUSY from antivirus and BUSY should be unblock from window firewall.
Step 2: Make sure that BUSY release are up to date and both the server and client running on same release.
Step 3: Enough space must be available in drive.
Step 4: Run the BUSY on admin mode.
Step 5: If the BUSY data is heavy, it is recommended to run BUSY sql data edition.

If the BUSY is running slow than follow the below steps:
Step 1: Exclude the BUSY from antivirus and BUSY should be unblock from window firewall.
Step 2: Make sure that BUSY release are up to date and both the server and client running on same release.
Step 3: Enough space must be available in drive.
Step 4: Run the BUSY on admin mode.
Step 5: If the BUSY data is heavy, it is recommended to run BUSY sql data edition.

If the BUSY is running slow than follow the below steps:
Step 1: Exclude the BUSY from antivirus and BUSY should be unblock from window firewall.
Step 2: Make sure that BUSY release are up to date and both the server and client running on same release.
Step 3: Enough space must be available in drive.
Step 4: Run the BUSY on admin mode.
Step 5: If the BUSY data is heavy, it is recommended to run BUSY sql data edition.

If the BUSY is running slow than follow the below steps:
Step 1: Exclude the BUSY from antivirus and BUSY should be unblock from window firewall.
Step 2: Make sure that BUSY release are up to date and both the server and client running on same release.
Step 3: Enough space must be available in drive.
Step 4: Run the BUSY on admin mode.
Step 5: If the BUSY data is heavy, it is recommended to run BUSY sql data edition.

The slow data entry speed in BUSY can be due to these various reasons: 
1. Data size is heavy.
2. Junk characters and incomplet vouchers exist in the database which you can check or clear from the housekeeping menu after taking backup.
3: Might be the system doesn't have any free space and temp files exist so you need to check these also.
4. In case of multiuser license the client system running slow due to networking issue.