Frequently Asked Questions

Here are some troubleshooting steps you can follow:
 Step 1: Check File Permissions
 Step 2: Check the size of the file you are trying to export.
 Step 3: Check Excel Version Compatibility
 Step 4: Test with a Different Spreadsheet
 Step 5: Temporarily Disable Antivirus Software

If your BUSY screen is messed up and I can't see the whole screen, then you need to adjust display resolution of your Desktop / Laptop by going to the display settings in system. The recommended resolution as per the BUSY is 1366X768.

To improve the performance of BUSY on your computer, you can try formatting the system and installing BUSY on an SSD drive. This can help speed up the software. Additionally, taking a data backup before formatting is recommended to avoid any data loss.

If you think there is a network connectivity issue affecting BUSY, you need to check the below steps:
1. Check your LAN connectivity from the client PC to the server PC.
2. If the issue persists, then you have to contact your system hardware person.

If your BUSY screen cuts off and doesn't show proper text on reports, then you need to adjust your display resolution of Desktop / Laptop by going to the display settings in system. The recommended resolution as per the BUSY is 1366X768.

If your BUSY voucher screen cuts off and doesn't show the full width, then you need to adjust your display resolution of Desktop / Laptop by going to the display settings in system. The recommended resolution as per the BUSY is 1366X768.

The inability to view the bottom screen display while creating a company may indeed be due to the screen resolution. To address this, ensure that your screen resolution is set appropriately. Once you have adjusted the resolution, reopen the BUSY Accounting Software.

To fix the issue of sharing folders across networks in BUSY, you need to check the server sharing settings and ensure that the shared folder is accessible.
you can check sharing through ip address further you can contact to it person for this.

If your voucher from server pc not syncing with the client their may be connectivity issue between client and server pc. so you can check by ping ip in client pc if issue found you can consult to your IT person.

If you encounter technical difficulties, it is advisable to first attempt to resolve the issue by restarting your PC; if the problem persists, please feel free to reach out to the BUSY Help desk at 8282828282 for further assistance and consultation.