Frequently Asked Questions

If software is not working properly then you can follow these steps:
Step 1: You can set BUSY icon compatibility as run as administrator.
Step 2: You can set UAC level down.
Step 3: You can check via remove & reinstall BUSY once.

BUSY does not have any screen resoluation setting, It depends on the system's resoluations. You can change the system resolution by right-clicking on the desktop screen and choosing display settings or screen resolution. The recommended resolution is 1366 x 768.

You should check if your LAN cable is properly connected and if your LAN settings are configured correctly. Additionally, you can try restarting your router or modem and check LAN IP is properly pinging or not in your system.

its depend upon your windows version that you are using and which version of MS office support, but we suggetsed that if you are using above windows 10 then you can use MS office version 2013, 2016 or 2019.

There are several steps you can take to resolve these issues:
Step 1: Close any unnecessary programs or applications running in the background
Step 2: Check for System Updates
Step 3: Restart the Computer
Step 4: Still issue persist then Reinstall the Software

To exclude the BUSY software folder from your antivirus scanning, you need to go to the antivirus settings and add the BUSY software folder to the exclusion list. This will prevent the antivirus from scanning the BUSY software folder.

Yes, there might be browser-specific settings that can impact your ability to generate and save PDF invoices. 
1. Go to Control Panel, select all control panel items, then select default programmes.
2. In that, you can select your default browser.

For multiuser mode, you need to have a stable LAN/Wi-Fi network and a fast IP pinging speed. This will ensure that your data is synchronized and updated across multiple computers. The recommended IP pinging speed is 1 ms.

If you are not unable to access Server drive or BUSY data, you should configure the main BUSY server properly. Share data folder on server give full rights. check your local area network. also check firewall setting.

If you press the Escape button and encounter an issue in BUSY Accounting software, you should try restarting the software and system . Check on on screen key board if it is working correctly concern hardware person.