Frequently Asked Questions

BUSY does not have any provision to set an IP address within the software. Furthermore, a static IP address needs to be configured in the system, and for this, you can contact the IT person for assistance.

To fix input device failure on BUSY server, you can try restarting the server and checking the connections of the input devices. If the issue persists, you may need to contact BUSY support for further assistance.

To change the resolution of your screen in BUSY Accounting software, go to Display Settings of the system and adjust the screen resolution to 1366x768. This will display all options, including the save and quit button.

To check if Excel is installed on your system, you can look for the Excel application icon in your list of installed programs or search for "Excel" in the search bar of your computer's operating system.

To change your server's networking and sharing settings in BUSY, go to the Control Panel and select Network and Sharing Center. From there, you can change your network settings and configure sharing options for your server.

There could be various reasons for server connectivity issues even if the ISP confirms open ports, such as network or internet issues, antivirus or firewall blocking the connection, incorrect server settings, or server maintenance.

The support agent did not provide any specific troubleshooting steps for network issues causing improper access. It is recommended to contact the IT department or internet service provider for assistance in resolving network issues.

Yes, it is possible that you are not able to see or select some options in BUSY due to your screen resolution being too low. Increasing your screen resolution may help resolve this issue.

You can troubleshoot the connection issue by checking if the printer and computer are on the same network, restarting both the printer and computer, and ensuring that the printer drivers are up to date.

If changing the modem security settings did not resolve the connection issue, you may need to try other troubleshooting steps such as resetting the modem or contacting your internet service provider for further assistance.