Frequently Asked
Questions
Find Solutions to Common Issues Related to troubleshoot - speed related issue
I'm facing performance and speed issues when using BUSY. What steps can I take to troubleshoot and resolve this?
To troubleshoot and resolve performance and speed issues in BUSY , you can try the following steps:
Step 1 : Check your system requirements: Ensure that your computer meets the minimum system requirements to run BUSY smoothly.
Step 2 : Close unnecessary programs: Close any background programs or applications that...
Slow performance and long loading times in BUSY after PC restart. How to improve performance?
To troubleshoot the slow performance and long loading times in BUSY after PC restart
follow the steps
Step1 Close all windows of BUSY and go to window screen and select BUSY logo
right click on it and select properties then click to compatibility option and tick on run this
program on an administrator mode and click on change setting for all user and again tick
on run this program on an administration mode then click apply and ok
Step2 If you are using any antivirus then allow BUSY application and its relatable folders from
antivirus
Step3 allow BUSY application from firewall as well using the following steps
search windows firewall and click on advance setting then select inbound rules and right click
on it and select new rule select program and click next then select the BUSY application path
and click next select allow the connection and next then again click next fill name BUSY and save
same process do in outbound rules option and save
Step4 restart the system and check
What should I do when the software stops working or freezes during use?
You should follow below steps when the software stops working or freeze during use:
Step 1: First close software through task manager, Open task manager by click right on task bar and select the application name and click on end task.
Step 2: Set UAC compatabiltiy, as In system search bar type UAC then a window will appear of change user account control, set in down.
Step 3: Exclude BUSY from Anti virus or in firewall.
Step 4: Give everyone rights to BUSY application as:
. For an existing application, click the Applications node in the left pane
. Right-click an application in the right pane, and choose Properties.
. Select the Access Permissions tab. To add user groups, click Add.
Step 5: Re install BUSY in fresh folder (After backup).
If still issue persists then you contact to your channel partner or on our 24*& Helpline No. 8282828282 also can share your concern on support@busy.in
BUSY is running slow on my computer. How can I improve the performance?
To improve the performance of BUSY on your computer, First you have to identify that on which system BUSY running slow server system or client system ( In case of multiuser license).
If it is server system then can try the below steps:
Step 1: Clear temporary files and free up disk space on your computer.
Step 2: Restart your computer to refresh the system.
Step 3: Check your data size in which you are working.
Step 4: Check for any available updates for BUSY and install them.
Step 5: Close any unnecessary programs or applications running in the background.
If it is client server then can try the below steps:
Step 1: Check connectivity between server and client either it is LAN or WIFI.
Step 2: Check the server IP pinging time on client system by mention
"ping (IP Address) -t" in run command, it should be 1 ms.
Step 3: Check can able to access data folder under the network tab.
The software is slow and hangs frequently. How can I speed it up?
If the software is running slow and frequently hangs, there are several steps you can take to improve its performance:
1. Ensure that your computer meets the minimum system requirements for the software. Inadequate hardware may lead to performance issues.
2. Make sure you are using the latest version of the software. Developers often release updates that include performance improvements and bug fixes.
3. Close other unnecessary programs and applications running in the background. These can consume system resources and affect performance.
4. Ensure that your computer has sufficient free disk space. Remove unnecessary files and applications to free up storage.
5. If possible, consider adding more RAM to your computer. This can significantly improve the performance of memory-intensive applications.
If the software runs slowly, specifically for a particular company, you can reindex the database from the Housekeeping tab. However, make sure to take the latest backup of data before initiating any processes.
Is there a way for your troubleshooting team to diagnose speed issue between the main server and client systems?
Yes, there is a way to diagnose connection issues with Fundamento's troubleshooting team. you can check the below process in your systems to identify any network connectivity problems:
1 : Check the server IP pinging time on client system by mention ping space(IP Address)space -t on run command, it should be 1 ms. if its showing timed out or greater then 1 ms then you have to contact to you IT person
2 : Check can able to access data folder of main server under the network tab.
3 : Exclude BUSY setup files from Antivrius / window security
4 : Check after creating Firewall inbound/outbound rules : - open control panel and then click on firewall and then click on advance settings then click on inbound / outbound and the create new rule
5 : Check after set compatibility of BUSY on both system
The accounting software is very slow and taking a long time to generate invoices. How can I speed it up?
You should follow below steps to speed up the BUSY and improve the generation of invoices:
Step 1: Check your internet speed as it must be stable and good in speed.
Step 2: Run BUSY as an administrator by click right on BUSY icon then click on compatabilty and set it.
Step 3: Type UAC (change user account control) on search bar of your system.
Step 4: Set it down.
Step 5: Exclude BUSY from your antivirus or through window security.
Step 6: After backup re install BUSY in fresh folder as if you have multiple setups of BUSY in control pannel.
Step 7: After Backup re index database.
Step 8: Then open company and go in House-Keeping section.
Step 9: Check Incomplete voucer and junk character in voucher as well.
Further if still facing issue can share your concern on support@busy.in
The BUSY is working slow and unresponsive. How can I speed it up?
You can follow given steps to improve your speed in BUSY:
Step 1: In case of dual or multi user , Your networking should be stable.
Step 2: Then exclude BUSY from your antivirus or through window security.
Step 3: Run BUSY as administration.
Step 4: Set UAC compatabilty.
Step 5: Type UAC in search bar of system.
Step 6: Then a window will appear name called change user control settings.
Step 7: Set it down.
Step 8: Then go back and click right on BUSY icon.
Step 9: Then go in properties and click on compatabilty.
Step 10: Click on run this program as administration and run this program as compatibilty mode for.
Step 11: Ensure that only latest setup must be install on control pannel.
Step 12: Then take latest backup of your data and Open company in BUSY.
Step 13: Then in menu select House- keeping option and re-index the data base.
What steps should I follow to resolve performance issues in BUSY?
You should follow below steps to resolve performance issue in Buys:
Step 1: Update your BUSY with latest release.
Step 2: Exclude BUSY from Anti virus or in firwall.
Step 3: Set UAC compatabiltiy, as In system search bar type UAC then a window will appear of change user account control, set in down.
Step 4: Take your data backup on daily basis.
Step 5: Your system Ram should be 4Gb.
Step 6: Internet should be good in connection.
Step 7: Give everyone rights to BUSY application as:
. For an existing application, click the Applications node in the left pane
. Right-click an application in the right pane, and choose Properties.
. Select the Access Permissions tab. To add user groups, click Add.
I am facing slow performance in BUSY. Are there any tips or settings I can check to improve speed?
There are given steps which helps to improve the performance issue in BUSY:
Step 1: Set UAC compatabilty.
Step 2: Type UAC in search bar of system and a window will appear name called, User account control settings.
Step 3: Set it down and go back.
Step 4: Click right on BUSY icon.
Step 5: Then select properties and click on compatabilty.
Step 6: Then clcik on Run this program as administration and Run this as compatabilty mode for.
Step 7: Also exclude BUSY from antivirus or through window security.
Step 8: Take latest backup of data.
Step 9: Opne BUSY and click on re-index database.
Step 10: Check after re-indexing.
If still persists then share concern on support@busy.in
